I want to cancel Creative Cloud ... but can't get through to the gatekeepers

Like so many others I've been tearing my hair out in an effort to cancel Creative Cloud, which has never worked on my computer.
I tried the 1-800 number, but after costing me a lot of money (due to long waits and a per-minute charge on my phone plan) the line dropped part way into the conversation. I have since left a forum message some days ago with and Adobe employee (Rajshree) who seems to be the one person on earth able to implement a cancellation, but she has not responded.
It's infuriating that you can sign up without even trying but that it's so hard to get out of your subscription. As a loyal customer who has given many thousands of dollars to Adobe over the years, I'm saddened to report that in the course of this ordeal I have gone from loving the company to regarding it as despicably devious.
Thanks to anyone who can get me out of this,
Graham

Thanks so much Rajshree. Finally getting through to Adobe support feels like a miracle.
To answer your question, yes I used the same email address for Adobe registration and chat support. It never would have occurred to me that using just one address would render the system unworkable, but frankly at this point nothing would surprise me. It'd be nice if somebody could fix that.
Now that I've reached you, PLEASE CANCEL MY CREATIVE CLOUD ACCOUNT as I have requested. Email me if necessary. You have my email in the system. But please don't instruct me to go to some forum I can't get into. this is the only one I can find, and the pop-up says you are staff.
Since I never used it, and since I have spent countless frustrating hours trying to get through by phone and internet, I hope you will have mercy and not charge me any more than the hundreds I have already paid for Creative Cloud. Indeed, a full reimbursement seems reasonable to me given that I could never get it to work on my computer, and I could never reach support.
Having said that, let me make it clear that I WANT OUT ... now and forever.
Hopefully,
Graham

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