I want to cancel my 12 month photoshop subscription but it doesnt seem to work. Can anyone help me???

I downloaded my creative cloud and Photoshop at the same time and im rarely using it now. i want to cancel but im having trouble. i really need someone to help me cause now i dont want to be paying monthly for something im not using.

http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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