I want to cancel my Captivate 7 Subscription plan to upgrade to C8

Hello Adobe.
I want to cancel my Anual membership(month by month) plan today, because is due to renew also today, I don't want to stay using Captivate 7 for another year, instead, I want to move forward to Captivate 8.
I logged in using my Adobe ID, and went to "manage plan", I tried to cancel using the "Cancel plan" button, but it says I have to contact customer support in order to do so. I try to contact CS and the chat is unavailable, and the forums are not the best place to cancel a plan, there's also no warranty that my request is being attended.
I'm using this space in order to create a precedent, that I've tried to contact Adobe and there wasn't any option at my disposal to cancel my plan, and that I am not willing to pay another year for Captivate 7, while Captivate 8 is already available.
Please respond.
Thanks.
Víctor Loya.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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