I want to cancel my creative cloud membership. I cannot find a way to do it. Can I please get some support here?

Please help. The website is designed so that I'm running in circles. Please cancel my membership.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Similar Messages

  • I want to cancel the creative cloud membership and I follow the instruction but I didn't see the "cancel plan" option. Pls help!! Thank you!

    I want to cancel the creative cloud membership
    and I follow the instruction but I didn't see the "cancel plan" option in my page. Pls help!! Thank you!

    Dear John T Smith,
    Thank you but still , I can't find the ""cancel plan"" option in my Chinese
    language edition page.
    And I try to enter my account from English edition but  it will transfer to
    the Chinese edition page directly.
    Pleas help :(((
    Thank you so much!!
    Cheers,
    Alma Hsu
    2014-08-03 21:58 GMT+08:00 John T Smith <[email protected]>:
        I want to cancel the creative cloud membership and I follow the
    instruction but I didn't see the "cancel plan" option. Pls help!! Thank
    you!  created by John T Smith
    <https://forums.adobe.com/people/JohnTSmith> in Adobe Creative Cloud
    - View the full discussion
    <https://forums.adobe.com/message/6607924#6607924>

  • I want to cancel my Creative Cloud membership

    ...and find it incredibly difficult to make any progress on what should be a really essential task.
    Really Adobe? This is the best you do, an endless loop of Web pages and VM mail trees?
    I haven't used Creative Cloud.
    I signed up for a test account, just to see what it was about, it was not for me.
    And now, I don't want to use it, but somehow am getting charged $49/month for something I have never used.
    Can I please quit Creative Cloud, and how does one do that, in an easy way?

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I want to cancel my Creative Cloud Membership subscription.

    While my  status is "Your plan: Creative Cloud Free membership" You have access to 30-day free trials of all our products, limited access to services, and 2 GB of cloud storage.
    I am charged every month fpr 11,88euros. I want to cancel this subscription i do not use it any more.

    Hi Aristotelis,
    Please contact the support through call/chat for the cancellation requests.
    Contact Customer Care
    Regards,
    Sheena

  • I want to CANCEL my creative cloud account!

    Is there a email or phone number to contact customer support to CANCEL my creative cloud membership?   On the webpage, to cancel my membership it sends me in circles and only leads me to the forums!!!!!??????   I just want to CANCEL my membership!!  

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I want to cancel my creative cloud education system

    I want to cancel my creative cloud education system

    Hi Hyosoo,
    Please refer the article: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.
    Regards,
    Romit Sinha

  • I want discontinue my yearly Creative cloud membership... that expiries in 1mo+1day from today

    I want discontinue my yearly Creative cloud membership... that expiries in 1mo+1day from today, at just 2 days prior expiry, what to do?

    Hi lsepolis123
    After the October charge is processed I can cancel the membership which means it won't renew after November 27th but you'll still have full access until then.
    Let me know if you want me to do that.
    Thanks
    Bev

  • Can I cancel my Creative Cloud membership and still use Photoshop on my computer?

    I have the month-to-month Creative Cloud membership and am curious if I would be able to cancel my Creative Cloud membership and still have access to everything still involved with my Photoshop downloaded onto my computer?

    If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them.  There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

  • I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    I can't cancel my creative cloud membership.Links and phone number don't work. PLEASE HELP, I WILL NOT PAY THE NEXT INVOICE!!!

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -start here https://forums.adobe.com/thread/1703848
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    --and two links which may provide more details, if the above links don't help you
    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I canceled my Creative Cloud membership and now I cannot access my purchased software.

    I bought Photoshop CS 6 then subscribed to Creative Cloud for the introductory price for one year. I canceled my Creative Cloud subscription and every time I try to use my CS6 software, I get an error message about updating my payment information so I can continue to use my software.
    I need some advice on how to fix this problem. Thanks!

    If you have licensed versions of software that you purchased separately from your Cloud subscription you can still use them.  There is a chance that the Cloud will have taken over for them in which case you may have to uninstall, clean things up, reinstall.

  • I recently downloaded Adobe Bridge CC and Flash Professional CC on the Creative Cloud and I cannot find or access them on the computer - where did they go?

    I have the creative cloud that I use for my schooling and I downloaded both Adobe Bridge CC and Flash Professional CC on the Creative Cloud and I cannot find or access them on the computer - where did they go?

    Hello,
    I only can answer what concerns WIN. By using a file manager I can see, that all my Adobe programs are stored there:
    Program Files (x86)\Adobe\Adobe Bridge CC aso.
    Hans-Günter

  • I downloaded the creative cloud and i cannot find adobe after effects to download. help plz

    i downloaded the creative cloud and i cannot find adobe after effects to download. help plz

    This has been discussed 500 million times: If it doesn't show up your system doesn't meet the requirements. Check them on the product page.
    Mylenium

  • How to cancel free Creative Cloud membership?

    I have a free Creative Could membership which I in no way want. How do I cancel it?

    That link gives the options below. NONE is for cancelling a FREE membership, however.
    Switch from an individual membership to a teams membership
       If you have an individual Creative Cloud membership, you can cancel it at no penalty and re-enroll as part of your company’s team membership.
       Your IT administrator sends you an invitation to join the team. If you haven't yet received the invitation, request the administrator to resend the invitation. 
       While accepting invitation, sign in with the Adobe ID that is associated with your individual Creative Cloud membership (complete or single app).You see an option to cancel the individual plan and join the team or keep the individual plan and join the team.
       Select the Join team and cancel individual plan Creative Cloud membership option, and then click Accept Invite. 
       You become a team member once you accept the invitation. Now follow these steps to reset the licensing accordingly on your computer:
    Launch any Creative Cloud application (for example, Photoshop).
    On the Help menu, choose Sign Out.
    Close the application and restart it.
    Sign in with your Adobe ID.
    Cancel an annual membership (individual or team)
       If you cancel within the first month, you receive a full refund. Otherwise, you are billed 50% of your remaining contract obligation.To cancel your membership at any time, contact us - go to the contact us page and then click the "Still need help? Contact us." button.
       You may be asked to sign in. Sign in with your Adobe ID and password.    To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below. (If you cancel an annual membership in the last month you don't need assistance from customer support.)
    Cancel a month-to-month membership
       Sign in to www.adobe.com. The Sign in link is on the top menu of most pages.  
       In the navigation pane or pop-up menu, click Manage Account.Note: You may be prompted to enter your password to verify your identity.
       Under Plans & Products, click Manage Plan.
       Click Cancel plan.
       In the Cancel Plan confirmation pop-up, choose an appropriate option and then click Cancel Plan.
    Cancel a Creative Cloud for enterprise membership
    Return a prepaid membership purchased from a reseller

  • I wish to cancel my creative cloud membership

    Dear Folks,
    Please cancel my Creative Cloud Free Membership.
    I'm not at all interested in this product/service.
    Thank you.
    Al Kuebler
    [email protected]

    Rajshree
    Hi there, same as OP. I cannot cancel my plan. This should be fixed.
    Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
    Thank you.
    Ryan.

  • Cancellation of CREATIVE CLOUD MEMBERSHIP

    Hi there!
    I signed up for Creative Cloud membership by mistake two days ago and urgently need it to be cancelled, your website will not allow me to contact you directly?

    Hello nicole,
    please use https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html >>> see headlines by clicking the most appropriate proposition and in consideration of https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html and please read http://www.adobe.com/misc/subscription_terms.html ( for example "Cancellation >>> We'd hate to see you go, but if you cancel within the first 30 days, we'll give you a full refund. Otherwise, you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact Customer Support."
    If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    Hans-Günter

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