I want to cancel my membership to creative cloud but it wont cancel it.
how can I cancel my Creative Cloud membership, when all I'm told is contact us. When no contact details are given.
Adobe Creative Cloud
melucka, The CC was purchased ON 28TH November 2013, I can cancel the CC but it will attract a cancellation fee of 29.985 Euros.
Please confirm about the cancellation fee, if you agree then I shall proceed with it.
Regards
Rajshree
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Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??
Thanks for helpingno, that's incorrect.
you can activate on 1 mac and 1 pc, or 2 pc's, or 2 mac's, concurrently.
i have cc installed on 2 pcs and 1 mac. i can only activate 2 at any one time which works well for me because my pcs are at home and my office and i use them most of the time.
but when i travel i take my macbook so i just deactivate one or both of my pcs (uninstalling is not needed) and sign in to my macs cc app. -
I want to change my membership to Creative Cloud Photography
Chat seems to be unavailable.
Unless an employee stops by this forum and reads your message, you need to know...
This is an open forum, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
I'm interested in the PS and Lightroom programs for both my laptop and ipad. Do I have to purchase them twice in order to use them on both devices?
LR mobile is part of your CC subscription. Otherwise none has much to do with the other. per se there is no CC for iPad, but there are some complimentary apps that can work with an existing CC account, mostly by exchanging data via the web storage/ sync feature.
Mylenium -
Hi! I need to cancel my membership plan for the creative cloud but I can't find any contact different from the live chat. I MUST cancel it before March 22nd. Please help me!
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
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-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks
yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html -
I need to cancel an annual membership to Creative Cloud.
I need to cancel an annual membership to Creative Cloud.
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
Can i cancel my membership of Creative Cloud? i already have another one
Can i cancel my membership of Creative Cloud? i already have another one
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
I want to cancel my free trial of creative cloud, but I don't get that option in Manage Account.
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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Been trying to cancel my Creative Cloud but keep led to the same place.
i keep trying to cancel my Creative Cloud but they only give me a link to customer support. i follow and fill everything in and nothing happends.
Hi Leghend,
We have this self help doc: Cancel your membership or subscription | Creative Cloud
Cancelling is something that requires contacting support in sometimes though, normally hitting the "Still Need Help" button should give chat and phone options when available or list available times when not.
What browser were you testing from? You might try a different one just in case.
- Dave -
I purchased Acrobat Pro but I'm unable to use it. Whenever I try to open it, it says that I need to renew my membership for Creative Cloud... Thanks for you help.
Hi,
Please refer to the help document below:
Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application
Regards,
Sheena -
HELP. 3 years ago I purchased cs3. I had troubles with registering the serial number and used my university's suite instead, and (stupidly) did not sort it out. I am now wanting to subscribe to the online creative cloud with my cs3 discount. Is there any way to find / prove that I had purchased cs3 and locate a serial number? On my Adobe account it does not show my purchase of cs3 (I am guessing because of the trouble with registering my serial number). I have moved house 3 times since the purchase and am unable to locate the packaging or disk. Is there any way to prove my purchase without any serial number or showing under my Adobe account? Please help! Thanks
The CS3 discount offer is only for retail online product, it does not include education or volume license purchases. Refer to Terms and Conditions | Adobe
To check whether you had retail CS3 purchase, we need proof of purchase as well as serial number, without which the issue can not be resolved.
Regards
Rajshree -
Is Lr part of my $20/m membership in Creative Cloud single app?
Is Lr part of my $20/m membership in Creative Cloud single app?
Hi PJ,
You're correct, when you get a membership to Photoshop CS6 by itself it is the standard version, versus with Creative Cloud membership it is the Extended version. I didn't find this written out anywhere. I did notice when I clicked the Photoshop picture from here http://www.adobe.com/products/creativesuite/cssubscription.html it took me to the Photoshop standard product page versus here it does say Extended http://www.adobe.com/products/creativecloud/tools.html and links to the Extended product page.
Where are you seeing this "Learn More" link that takes you to the wrong place (Extended page)? Can you post a screen shot?
This seems like something that should be called out on the first subscription page and here http://www.adobe.com/products/photoshop/faq.html#subscriptions
I'll see if its possible to get something added and possibly change this Learn More link once I get more info.
-Dave -
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Change Account https://forums.adobe.com/thread/1465499 may help
or
Adobe contact information - http://helpx.adobe.com/contact.html -
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I want to install the creative Cloud but there is a message that says "This section of Creative Cloud is experiencing unexpected server errors"
Can somebody explain why???????
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