I want to cancel my year long subscription for Creative Cloud asap

I want to cancel my year long subscription for Creative Cloud asap. Adobe are a disgrace to their customers for making it so difficult and it feels like i am going round in circles, livid and will never get an Adobe product again thats for sure.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

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Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

Even though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the programs. Any suggestions?

Hi natasachara,
Please refer to the details about the student plan below:
Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
Regards,
Sheena

Cancellation of subscription for creative cloud

How do i cancel my subscription for Creative Cloud??

Hi there,
Please contact customer support to cancel your subscription, click on Still need help? Contact us. to get the support options.
^Ani

Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions?

Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
What do I do?

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

Want to take advantage of your promo for Creative Cloud. I am currently a member. Can I qualify?

Want to take advantage of your promo for Creative Cloud. I am currently a member. Can I qualify?

Hi Jlaite,
Please go through the options & eligibility at
http://www.adobe.com/products/discount-software-coupons.html?promoid=KAWQR
http://www.adobe.com/products/creativecloud/faq.html
Hope it helps you.
Regards,
Rajshree

Unable to start your subscription for creative cloud

hello, I want to open indesign but when i do that adobe says unable to start your subscription for creative cloud

Hello,
as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter
P.S.
Sometimes the "opm.db file" is the culprit. In this case you should delete it.

CS6 Apps Asking to "Renew Your Subscription" for Creative Cloud, for some reason.

Hi community,
I recently purchased a retail version of CS6 Production Premium because I did not like software as a service/Creative Cloud. Unfortunately, I got a good deal and tried it for a year. I did not renew, and removed all the CC apps.
When I try to open any of the CS6 Applications, a window pops up asking me to renew my subscription to CC. This software has nothing to do with my CC membership, I purchased it in a separate, one-time retail payment. I have looked at the various other threads around and have tried all of the solutions mentioned: Including uninstalling and reinstalling, running the cleaner tools, checking the host and certificate files, no luck. I spoke to several people in several chat instances, all recommending a reinstall of software, no help.
All I am trying to do here is run some software with a serial code I just purchased from Adobe, officially. Is there a way I can just activate it offline? I tried to do it per the instructions but do not have an option to "generate a response code". Am I being punished?
Thank you in advance,
Jesse

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I paid for the annual subscription for Creative Cloud. but when i download the programs it showed me using the trial version. how do i get the full program i paid for?

i bought 2 license for CC but i can't download full version for this. it always show like "download trial version". Please advise

Please check if the 2 license are for CC team or CC individual, if it is for Team then you need to assign seat by sending the invite from the admin console & the user has to accept the invite.
Unable to license a trial product with Creative Cloud for Team
If it CC individual then please refer to:
I'm a Creative Cloud member, why is my app launching as a trial? Mac OS 10.7.4
creative cloud software says my free trial has expired, but I have a paid subscription
https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
Regards
Rajshree

Problem with buying subscription for Creative Cloud

Hello,
I'm looking to buy subscription for CC, but I've a problem. I'm student living in The Czech Republic and CC for students isn't available for our country. I've also bought in past Creative Suite CS5 for students & teachers. Is there any solution for me to not pay the full price per month?
Thanks.

Hi Smashlight,
Please follow the below link
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Regards

Is there anyone unable to start your subscription for creative cloud

I need help starting my creative cloud subscription. Can I get a suggestion?

Hi Jarto1,
Please refer the link if you need the help to download, install or manage subscription:
https://helpx.adobe.com/creative-cloud/topics/getting-started.html
If you are getting any error while downloading or installing the Creative Cloud Apps, so please mention the error message which you are getting. Also mention whether you are using Trial or Paid subscription and your computer configuration, e.g operating system,etc.
Thanks!
Gurleen

Differences between single subscription for Creative Cloud for Photoshop and Photo plan Creative Cloud?

Hello all,
the differences between the Photo plan and the single subscription to Photoshop.
The photo plan has both Lightroom and Photoshop but costs less than the single subscription for Photoshop.
Any clue? What am I going to miss in the photo plan?
Considering that I already have Lightroom 5 licence (not CC), I was evaluating it but I'd like to understand the price/service differencies.
Thank you.

Hi Ah-Duhn,
See - http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
^Ani

I buyed a subscription for creative cloud and I don't get my Keygen for the software. Where do i get it?

I don't have the keygen for the sofware

Did you buy direct from Adobe, or from a reseller?
If direct from Adobe, you use your Account ID
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Is a year long subscription good for an office network or individual use only?

Is a year long subscription for pdf converter good for an office network or individual use only?

Hi,
The subscription is meant for person and not for all the user in a department, User who bought the license(subscription) can use this service anywhere in the world on any computer which has internet. user just require your credentials(Login ID and Password).
ExportPDF is a online web application hence you just need to open a website http://exportpdf.acrobat.com to use this service.
~Pranav

I am unable to cancel my subscription to creative cloud

I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
To cancel your plan, please contact Customer Support.
So, what hoops do you expect me to jump through in order to actually cancel my subscription?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

Is an educational version of CS5 eligible for the discounted individual subscription to Creative Cloud?

I purchased my previous CS when I was a student. I am not now. I want to purchase a regular individual subscription to Creative Cloud, and was hoping that my previous version of CS would make me eligible for the discounted $29.99 monthly rate. But I'm having trouble. Am I ineligible for the discount?

Thank you. At least Now I know

I want to cancel my year long subscription for Creative Cloud asap

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