I want to change my id email address, but I need to change it to the address that is my repair address and it will not let me do it. How can I make the change?
I need to change my id email address. The address I need to use is also my repair address and it will not let me make the change. Can someone help me. I cannot find a phone number to call that will help me with this problem.
There isn't a phone number for iTunes Support.
If you mean that the address is your rescue email address then follow the steps half-way down this page for changing it http://support.apple.com/kb/HT5312 :
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
After you've validated your identity by correctly answering your security questions, click Edit to the right of your rescue email address.
Once you've finished editing your rescue email address, click the Save button directly below the email field.
You can then try using it as your primary email address on your account (you may need to log out and back in after removing it as your rescue email address).
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Try:
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least ten seconds, until the Apple logo appears.
- Power off and then back on the router
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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If recovery mode does not work try DFU mode.
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https://support.apple.com/en-us/HT203905
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I don't believe mounting the hard drive should be necessary, unless you have several external drives and want your computer to recognise them as folders, rather than drives. I've never had to mount a hard drive, ever. If you don't know how to do it, then it shouldn't be necessary now.
Try this:
Prepare iTunes so that it can see the external drive.
Make a note of which drive-letter the external drive has been allocated. (Look in Windows Exploer)
Look at the file location for a song. Make sure it plays (and therefore that iTunes has found it). Highlight it and select File/Get Info/Summary>Where: and make a note of the drive letter for that song.
Close and shut down the computer.
The next time you turn the computer on again, connect the external drive
Before you start iTunes - check the external drive in Windows Explorer. Is it ready, does it have the same drive-letter that it had last time? Can you go into the drive and see the files on it?
Once you can, start iTunes. (If the drive lettter has changed, you need to work out why before going any further.)
If iTunes fails to find your external drive, you need to check where iTunes is looking for your Library.
Select the same song you checked before (presumably iTunes can no longer find it). Follow the procedure for locating it. You should be able to see where iTunes thinks the file is. It's the drive that counts. Which drive letter is iTunes looking at? Is it the same one that it was previously (which should also be the same one that the drive has now).
What happens, which step do you have problems with?
Message was edited by: the fiend
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