I want to change my password but can not get passed verification even though the answers are correct, so I have asked for an email and none has come.Can some one help?
I have tried to change my password and get to the part where you need to verify by answering the questions, and I get can not get any further, as it tells me the answers aren't the ones they have but I know it is correct, so I have asked for an email to be sent, but no email comes.I receive other emails from iTunes but not the one helping me to change the password. Has any one got any idea why?
Contact iTunes customer support, no one in these user to user support forums can assist you.
Similar Messages
-
Hey guys, when i try and log in to itunes, even though the details are correct it is showing up as an error and not allowing me access to my account.. could anyone help?
what is the error?
-
I can't get my iphone5 to upload pictures to my MAC. I have a lot of pictures and none show when I plug in the iphone to my computer
You can't get iphone to sync pics to a mac? What have you tried? What didn't work?
In itunes, did you go to the photo tab for your device and turned on iphoto to perform a sync. -
i want to change my password but the system is not sending me message to reset my password. pls help someone is using my password without my permission and i want to change my password.
If you are talking about your Apple ID password, make sure it IS your apple ID.
In the past 24 hours, I have received two emails "How to reset your Apple ID password". I had not requested any change and I finally realized someone else is trying to reset the password. I have had this Apple ID since 2009 so I am not using someone else's ID.
Again, if you are not receiving the email to reset make sure you have the right ID - it might be going to the email linked to the account, and it might not be yours. -
HT5312 Hello, i want to change my password but i don't remind my security questions
Hello, i want to change my password but i don't remind my security questions
Can you help me pleaseThe HT5312 page that you posted from has instructions for how to reset your security questions i.e. if you have a rescue email address on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
i have updated my iphone 5s to iOS8 but it has my old icloud account, how can i change the icloud email address as i can not get passed this page??
I do not know the log in details and no longer have that icloud email address !!
please help :-(That's Activation Lock. You will need to remember the Apple ID and password you used to set up the phone.
If you can't remember them, you can go to iforgot.apple.com to try to recover the information.
If you are the original owner of the phone & have proof of purchase, you can try calling Apple to see if they can assist also.
~Lyssa -
Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?
It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account. -
hi, I bought a second hand iphone 4s and seller has blocked it and reset it know the iphone is asking for a email and password that the seller was using, I can't contact him know and i'm left with an Iphone that is useless, can you help ma please?
Sorry, there is nothing you can do until the device is removed from the sellers Apple ID.
Without that, your device can't be used, check these articles:
iCloud: Find My iPhone Activation Lock in iOS 7
Find My iPhone Activation Lock: Removing a device from a previous owner’s account -
HT201407 Can not get passed the screen where it asks me for Apple ID and password
Dear Apple,
My father and I recently switched our phones because he needed a better phone for business. I now restored the phone and i can not get passed the screen where i need his Apple ID and Passcode. The problem with this is that it would be easy if i knew the Apple ID and password, but my father does not remember any sort of info about his Apple ID or password! Please help me ASAP! Thank you so much for taking the time out of your day for me.
Sincerely, Paresh
<Personal Information Removed by Host>Do not post your personal information on a public thread - not a good idea.
If your father does not remember his Apple ID that he set up iCloud and Find My iPhone with, have him go to: FORGOT APPLE ID to retrieve the Apple ID.
Then follow the prompts to reset the password.
If he doesn't remember the answers to the Security Questions, contact Apple Support to have them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Once you know the Apple ID and the password, you will be able to proceed.
Cheers,
GB -
Can not get mail , it sayes that the user name or password is incorret, it the right one
You need to contact the email provider and reset your information. All your iPhone does is send the information to the provider and they are stating your username or password are incorrect. If you contact the provider they can help you reset it so it will work with your phone
-
I can't get home sharing to turn on on my computers. I have a PC running windows XP that has a large library on it that I want to access from a newer windows 7 PC. I have turned home sharing on in both, same apple ID. I just will not come up. Any ideas?
Ugh, disregard.. it magically started working -_-
-
I want to purchase an APP on my ipad. When I enter the answers to the security question, it comes back invalid. The answers are correct. I need help re-setting my answers.
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I have a pioneer 50 inch plasma + I purchased new from the company back in 2005. I tried to hook up an Apple Tv to the pioneer receiver that came with the TV. I can not get it to work.
The receiver has two HDMI inputs in the back. However they say they are not for PC's. Furthermore they must be set up by going to the home menu. I tried everything, but I can not get the receiver to talk to the Apple TV. I even tried a connector that uses an HDMI to the Apple TV that has the other side of the cable as 5 RCA cables. I could not get the receiver to see the Apple TV. I have a newer TV in the house, it has no problem talking with the Apple TV. But this older system seems to be handicapped in its ability to talk with the newer Apple TV system.
My Email is [email protected]
Do you have any suggestions
Thanks
BobI could not access the Apple TV on the television. If I put the Apple TV directly into by TV, I have an external sound system (entertainment system), therefore I worry that I would by pass the audio.
Thanks for taking your time to attempt to help! Any more suggestions would be greatly appreciated.
Bob -
I can not get my MB Pro to recognize my cox e-mail worked with cox for about 1 1/2 hours they said it was the operating system or the computer we tried everything and different ways to set up but no luck
Hello Manny1212,
The following article provides some useful troulbeshooting steps that can help get your Mail working.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Cheers,
Allen -
I would like to set up my email on the apple tv as well as have my husband's email on there so we can view both sets of photos and videos - it is already set up in his name - how do i add my name so as to view my photo library and songs from MY phone ?
this is not a reply - i asked the question - still trying to learn how all this works - someone please HELP ME
Maybe you are looking for
-
Problems with itunes 7.6
I tried upgrading itunes and when setup screen comes up it tells me that "the feature you are trying to use is on a network resource that is unavailable" then i try clicking on retry then another message pops up "the path c/documents and settings/ken
-
Will a contract free iPhone 4S be unlocked as well?
Hi I am in the US for just a week and I want to buy a an unlocked iPhone 4S to take back to India. Will a contract free iPhone 4S be unlocked as well? Apple says unlocked phones will be available this November but i have not heard an dates yet .... I
-
Not able to sync music to iphone after ios 8 update
title pretty much says it all. When i plug my phone in, iTunes thinks that i have all my music on there and the sync button is greyed out. Any ideas on how to fix this? ive already restored my phone.
-
What happened to the tool bar & why did you switch my browser from Google to Yahoo?
When I downloaded Firefox 4 you switched my search engine from Google to Yahoo. I much prefer Google. Secondly, at the same time, my toolbar disappeared. When I wanted to print out a mutual fund activity confirmation, there was no means to do it. Unl
-
Hi, I always get the following error. This happens every time I try to use Power Query to import data (even if I try to simply load a local CSV file). I can select the CSV file, or chose the desired online-search data source, but when the data should