I want to convert a word file to a PDF

I want to convert a Word file to a PDF file. I can't get past the page that states choose the file I want to convert. Nothing happens when I select the word file I want to convert

Hi larryjohn,
I'm sorry that you're having trouble converting your Word file to PDF. Does it happen with just one particular Word file, or are you running into the same issue with any Word file?
For starters, please try the following:
Clear your browser cache (steps to do this vary by browser)
If you're using a work computer, check with your IT team to confirm if you have firewall/proxy settings that restrict the ability to upload files to the internet.
Lastly, if the issue persists after the steps above, please try another web browser.  A list of supported browsers for accessing the ExportPDF service is available here: http://www.adobe.com/acom/systemreqs/
Please let us know how that goes, and if we can be of further assistance.
Best,
Sara

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