I want to create or add an email address- blackberry curve 3520

Hi guys,
i am very new to nthe world of moden phones and emailing on them! but i am getting very fustrated that i have followed the instructions to add email to my phone and it does not provide me with the option needed! i have a blackberry curve 3520
on the instructions it says to
I
On the email setup screen, select one of the following options:
I want to create or add an email address
or
I want to use a work email account with a BlackBerry Enterprise Server
i only get 'I want to use a work email account with a BlackBerry Enterprise Server:' option appear on my phone!
Has anyone else had this problem or know how to solve it?
Many thanks Helen

Resend your service books.
On OS 5.0 go to:
Options -> Advanced Options -> Host Routing Table -> Press your Menu Key -> Choose "Register Now"
It should say "Registration Message sent" and you should recieve a message from BlackBerry confirming that the device is registered on the BlackBerry network.
If you do not recieve a response, or get any other message when you choose Register Now, you may have a network provisioning issue and you need to call your wireless provider for them to perform a BIS check.
A.

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