I want to download a free ap, i get the verification required message and sign in. But then i get a notice telling me that "Your acct has been accessed from a new computer or device, and you must verify your payment info before you can make purchases."

I noticed that my credit card info is old. I'm wonering if that could be the reason for the notice. OR does it reallly mean that my account has really been accessed by another source? Of course, this is the first time seeing this and it's Easter!
Any help greatly appreciated.
lisa1952

It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal.

Similar Messages

ITunes saying "Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.For more informaion about account security."

Whether I try to download a free or paid app. The roblem is I don't have that card anymore, I switched banks. I try to enter my new card info and I keep getting the same message.

It means that is is the first time that the device that you are using has been used to make a purchase in the iTunes Store.
I get the same message whenever I buy a new iPhone or iPad. It's normal.

"Your account has been accessed by a new computer or device, and you must verify your payment information before you can make purchases." message pop up?

I keep getting this message and I have no idea why. I only have 2 devices on my itunes account and both are my personal computers that no one can access, i deauthorized every other device I used to have on it, so my itunes account shouldnt be being accessed by any "new computers or devices". Somebody please tell me why I keep seeing this message and how I can get it to stop and just let me buy stuff. I even reentered my card information again and it's trying to tell me my security code is invalid, when I know very well that it isn't. Somebody help me!

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

"Your account has been accessed by a new computer or device..."

i'm trying to buy some music today and instead of just asking me to log in, itunes is telling me i must log in and click on billing to verify my info. this is the message I get when I am there.
"your account has been accessed from a new computer or device and you must verify your payment info"
Itunes wants me to input my security code. Everything that is filled out is correct. I'm worried my account may have been hacked? I was able to buy music just fine a few weeks ago. We just changed internet provider last weekend, could this be the problem? iTunes is recognizing the new internet provider as a "new computer or device?"
thanks!

Pet peeve. I use multiple computers in the house, and when I go to another computer (tend to buy movies from living room) if I go back to my den and buy music, I get the message.
As long as they are of the 5 authorized allowed, I don't understand or see why, not like it is from a different IP address even.
I chalk it up to poor design and implemenation.
There are concerns regarding phony purchases and that iTunes is popular means there are scams, phishing and others.
So this may be one step, annoying one, to stem the thread detailed over the last months.
http://thenextweb.com/apple/2011/03/01/apple-itunes-accounts-hacked-as-more-rogu e-developers-emerge/
http://www.computerworld.com/s/article/9181503/Applecan_t_stop_ongoing_iTunes_chargescam
http://www.apple.com/support/itunes/index.html

It says "your account has been accessed from a new computer or a device"

When beginning to proceed to check-out and starting with my Billing Info in MAS I got a warning that I have accessed from a new computer or device and I have to verify my sec.code, though I have never accessed my Apple ID account from any new iDevice or a computer. No problem with verifying but I'm curious for why it said so?

I thought Dah•veed's answer was spot-on.
But even if I did not specify then would it help if "The folks here can't give you a detailed answer"?
Why would we tell you something you did not ask for or that won't help?

HT1766 how to verify my payment info before I can make purchases

how to verify my payment info before I can make purchases

Hello anniezhu,
Thanks for using Apple Support Communities.
Please take a look at the following article to find out where you can verify your iTunes payment information:
iTunes Store: Changing your payment information
http://support.apple.com/kb/HT1918
Take care,
Alex H.

I am constantly being advised that my information has been accessed by a "new" iMac. I only have ONE iMac. What gives? And what is with the constant request to "update" my information?

I am constantly being advised that my information has been accessed by a "new" iMac. I only have ONE iMac. What gives? And what is with the constant request to "update" my information? As well, I have had to change my password a number of times since migrating to Yosemite; again: what's this all about? I Apple going the way of Microsoft for some reason? I left the Microsoft community because of constant problems with their OS and the unending string of "security updates"; is Apple and my iMac becoming "just another crap computer"?

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Help, account has been accessed from another machine or device ?

Is there anyway to see what machine or device my account is being accessed from ? I got this warning when I was trying to purchase an app on the itunes store.."Your account has been accessed from a new computer or device, and you must verify your payment information beofre you can make purchases" Is there a way to see a list of ip addresses or something to see who's been accessing my acount ?

If you are getting a message to contact iTunes support then you can do so via this link and ask them for help (on these forums we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah lah go to iTunes story on your computer. You must verify your payment info before you can make purchases. I did all that

?I'm trying to download a free app and I keep getting a message that says; "Payment Type paypal is not supported on this device blah blah go to the iTunes Store on your computer. You must verify your payment info before you can make purchases. I did all that, updated payment info and checked paypal it is verified, and it still won't work. Im stumped

If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Im trying to update my apps and it wont let me. When i clicked on an app to update it or to download a free app it says "sign in required, tap continue and sign in to view your billing information" when i did it says "you must verify your payment info be

Im trying to update my apps and it wont let me. When i clicked on an app to update it or to download a free app it says "sign in required, tap continue and sign in to view your billing information" when i did it says "you must verify your payment info before you can makes purchases" then "security code is invalid" when the security code is valid. I even switched credit card it keeps saying the same thing....... THIS IS NOT FAIR........ I WANNA UPDATE MY APPS!!!!! Btw idk why did i buy the ipad for, APPLE dont even let you download ADOBE FLASH PLAYER and must of the games required ADOBE FLASH PLAYER to play example: wizard101. Idk what i was thinking...... :(

Why not simply remove yoru payment info by selecting None at top?
APPLE dont even let you download ADOBE FLASH PLAYER
Considering Adobe dont (sic) even make Flash Player for iPads, this seems about right. How can you download something that does not exist?

HT201303 how do i verify my account when i accesed from a new computer or device?

how do i verify my account when i accesed from a new computer or device?

sdackley6 wrote:
Is this going to delete all my previous music?
Yes. By design an iPhone will sync iTunes content with ONE computer at a time. Any attempt to sync such content with a second computer will result in ALL iTunes content being first erased from your phone, to be replaced with the content from the second computer. Apple provides no way to transfer non-purchased iTunes content from your phone to any computer. For that, you'll have to use third-party software:
http://www.wideanglesoftware.com/touchcopy/index.php

I have turned on iCloud on my new iPhone and on my PC. I am attempting to download my old purchases that I lost on a crashed computer, but iTunes keeps telling me that my ID has been disabled. I am frustrated

I have turned on iCloud on my new iPhone and on my PC. I am attempting to download my old purchases that I lost on a crashed computer, but iTunes keeps telling me that my ID has been disabled. I am frustrated

http://www.apple.com/support/contact/

Got a itouch on ebay and it says ipod is disabled and i connect to my computer itunes it tells me itunes could not connect to the ipod because it is LOCKED with a passcode you must enter passcode on ipod before it can be used with itunes. I asked people I

got a itouch on ebay and it says ipod is disabled and i connect to my computer itunes it tells me itunes could not connect to the ipod because it is LOCKED with a passcode you must enter passcode on ipod before it can be used with itunes. I asked people I

iOS: Unable to update or restore

HT4009 I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds

I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds?
I've even tried another card and get the same. Confused. Any advice?

You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

I have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

i have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

Why do you keep making multiple posts with this issue? You have now posted it three times in the last hour and have two different people helping you in two different threads!
https://discussions.apple.com/message/18606895
https://discussions.apple.com/message/18606685
This is bad internet manners.

I want to download a free ap, i get the verification required message and sign in. But then i get a notice telling me that "Your acct has been accessed from a new computer or device, and you must verify your payment info before you can make purchases."

Similar Messages

Maybe you are looking for