I want to edge to a phone other than the one that I am "eligible" for

Question

I am very frustrated with the service that I have received lately. I currently own an iPhone 5 and have an upgrade in July. The phone works fine other than the short battery life and little storage left due to the fact that the new software updates get larger as they go. I became eligible for early edge at the beginning of February. When I went to take a look at my options I was told that I would only be able to edge to a droid max. I have had iPhone's since 2010 when I first got a smart phone, my entire platform runs off of Apple and I have absolutely no desire to change that now.
I called customer service to see if anything could be done to change this option and was told that she could not do anything at the moment, but if I called back in the middle of March that I would be able to get an iPhone 6 and that she would notate my account saying just that. I waited like she told me and called back yesterday. I was then told that my account was notated "if she calls back in a COUPLE OF MONTHS that she will be able to get an iPhone 6." I'm sorry, but there is a big difference between a couple of weeks and a couple of months, especially considering that in a couple of months I will be able to upgrade my phone anyway which would mean there would have been no point in calling back if that's what I had been told originally. Why would I be told one thing and be specifically told when to call back, and then have her write down something else completely? It is very frustrating to be told one thing and then to essentially be told that I am incorrect because something else was written down. I have been a Verizon customer since 2007 and stayed with Verizon even when I moved to my own plan in 2013 and the fact that I am being given the run around is extremely frustrating and annoying. I am very dissatisfied with the service that I have received and with the fact that this is my fourth time dealing with the same topic.

Answer 1

Yes, you got the phone which was currently eligible for Early Edge at the time. This changes from time to time. When the iPhone 6/6+ was first released those were the ONLY phones you could purchase on Early Edge. This was for September and October of 2014. You would not have been able to purchase any other phone with Early Edge at the time. At the time, this made a lot of android phone owners angry, just as it is making the OP(an iPhone owner) angry now. Then it was the Droid Turbo ONLY, then it was....
One of the requisites AS LISTED ON THE EDGE PAGE is that your line must be eligible for an upgrade. Verizon lifts this requirement IF you want to purchase a specific phone. If the phone you want is not eligible for Early Edge at this moment, it may be at some point in the future and the phone CURRENTLY available may NOT be available for Early Edge. You were able to get the phone you wanted on Early Edge because it was the phone(or one of the phones) eligible at the time for Early Edge.
Verizon does not have a link for Early Edge because it is not always available AND the eligible phones change from time to time. This is no different than any other special they occasionally run.
Regardless, since a link WAS given for Edge which DOES list upgrade eligibility as being a requirement, if someone DOES NOT fulfill that requirement it is not out of the question that other portions of Edge may be different, too, such as what you posted "All Verizon Wireless smartphones, tablets and basic phones are eligible for Verizon Edge." If Verizon relaxes a requirement to enter into Edge, why is it so hard to fathom they may ALSO change something else such as which phones are eligible???
The fact that the OP IS NOT able to purchase an iPhone on Early Edge simply reinforces this fact.