I want to exchange all my equipment for the newest model available.

I've been a steady customer since Feb. 2008. I want to exchange all of my equipment for the latest model available. How do I go about that?

It's my understanding that I'm a grandfathered "original" customer, whatever that means. My answers might be different from what you'll get.
If you have Motorola 1200, 1215 (DVR) or 1225 (DVR) boxes, I agree. These boxes are obsolete and slow. They'll still get updates, but it's like trying to run Windows 8.1 on something that was purchased with Windows XP on it... it may work, but it'll take a long time to do a very simple task. A few years ago, when the update was pushed out to AT&T boxes that introduced the spinning circle in the lower right corner and "poster view" for movies, those boxes I mentioned basically started running very slowly.
It's my understanding those boxes are obsolete and are being junked when they're returned to AT&T.
AT&T has two types of modern non-DVR boxes... wireless and wired. I had a tech come out and he was able to waive the $49 fee to get one wireless box. If you call AT&T and let them know your boxes "broke" because of an update they pushed out, and if you're nice and polite, you should be able to get them to waive the $49 fee... actually, you may have to pay it, but your next bill will get a $49 credit...that's what they did in my case.
I don't think that was 100% free as my taxes and fees were *a bit* higher on one bill and I don't know if they were that much lower on the next bill...but whatever.
When I added a second wireless box, I had it shipped via UPS and installed it myself. I was able to get them to credit the $49 fee off the next bill. Once again, I paid $49 on one bill and my next bill had the $49 credit.
Now...if you want the newer wired boxes, there shouldn't be any sort of fee. Like I said before, it was AT&T that pushed out newer software. IMO, a customer shouldn't pay when AT&T's update "breaks" a customer's equipment.
As for the DVR, yes, you will lose recordings. What you *can* do is either buy a Slingbox and put the DVR and Slingbox by theirselves or just put the DVR on a TV you don't watch a whole lot.
My silver remotes still work absolutely fine. If you want a newer "basic" remote, keep in mind that some buttons have changed. Those should be free, at least they are when mine stop working and I know for a fact they have new batteries.

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If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
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After two months you can sell the old one and put the money towards the cost of the new one.
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http://howto.cnet.com/8301-11310_39-57401068-285/secrets-of-the-ipad-camera-conn ection-kit/
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Regards.

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See:
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Regards,
Steve

I want to exchange all my equipment for the newest model available.

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