I want to get a previous purchase. It says downloaded but how do I get it again?, I want to get a previous purchase. It says downloaded but how do I get it again?

I bought a tv series and downloaded it but the accidentally deleted the file, when I go into iTunes purchased items it says downloaded. How can I get it again without paying please?

I would start off with Firefox's Add-ons page. Either:
* Ctrl+Shift+a
* orange Firefox button (or Tools menu) > Add-ons
In the left column, click Extensions. Then look for unwanted extensions and try the Remove button.
If the Remove button is missing, this usually means the extension was installed through the Windows installer. In that case, check for it in the Windows Control Panel, Uninstall a Program. Clicking the "Installed on" column header will bring the most recent additions to the top for easier spotting.
After you get rid of it, assuming you can remove it in one of those two ways, I suggest "mopping up" with some malware removers. This article lists tools that other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
Any luck?

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HT204370 i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?

i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?

Did you fail to back up your purchases?
If so, then they are gone.

HT1296 I purchased a macbook pro online this fall and had iWork and iLife apps pre-installed when I purchased it. How can I get these Apps onto my iPhone 4s without paying for it again?

I purchased a macbook pro online this fall and had iWork and iLife apps pre-installed when I purchased it. How can I get these Apps onto my iPhone 4s without paying for it again?
On my iphone those apps still require me to purchase them.

The MacBook versions run on a Different Operating System...
You will need to Purchase the iOS iPhone versions

How to i get rid of the redirect notice it shows up on my safari whenever i try to go to a different page it says "the previous page is sending you to: LINK if you do not want to visit this page, you can return to the previous page"

How to i get rid of the redirect notice it shows up on my safari whenever i try to go to a different page
it says "the previous page is sending you to: LINK
if you do not want to visit this page, you can return to the previous page"

Yeah, this seems to be something to do with Google, not your iPhone. A search on that error found this page:
http://www.google.com/support/forum/p/Web%20Search/thread?tid=56a3c4b71b3dc1d9&h l=en
which shows people using lots of browsers on different platforms suffering from it. No definitive solutions though.

I purchased my photoshop cs6 extended about 2 years ago when I was enrolled in college. I graduated and I'm about to enroll to get my BA. My question is, if I want to change the computer where my photoshop is located or if I want to use it on my laptop

I purchased my photoshop cs6 extended about 2 years ago when I was enrolled in college. I graduated and I'm about to enroll to get my BA. My question is, if I want to change the computer where my photoshop is located or if I want to use it on my laptop and my desktop, do i have to wait until I enroll again or do I have to purchase the product again in order to put it on another computer?

Well that does change the story. If you purchased a PC version of CS6, the license is PC only. It can only be installed on a second PC for your own use.
If you buy a Mac, you would either buy another $350 copy of Photoshop Mac, or agree to a swap, that is exchange the PC license for a Mac license, giving up all rights to the PC license.
If you have the disposable income for it, get a $350 Photoshop Extended Mac license as well.
Gene

HT1539 I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

I have tried to download a digital copy that came with a movie I purchased and I keep getting the an error about HD purchase vs. SD purchase. I push redeem again and it has the same message and I cant download the movie. What can I do?

- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

Why do I keep getting this message - it is simply not true. 'You are signed in with a different Apple ID than previously used with Podcasts. Do you want to sync these podcast subscriptions and stations?

Why do I keep getting this message - it is simply not true. 'You are signed in with a different Apple ID than previously used with Podcasts. Do you want to sync these podcast subscriptions and stations?
<Email Edited by Host>

Please sign out of the iTunes Store by selecting
Store ▹ Sign Out
from the iTunes menu bar. Then sign back in.

I purchased a refurbished iPad and downloaded some videos via Wi-fi. Now I want to do a sync backup on my computer but it says it will erase my ipad because it is already synced to another computer. I guess the previous owner's computer. What can I do?

I purchased a refurbished iPad and downloaded some videos via Wi-fi. Now I want to do a sync backup on my computer but it says it will erase my ipad because it is already synced to another computer. I guess the previous owner's computer. What can I do without losing my downloads?

Hi, mtsak.
I would recommend transferring your purchases to your computer. After the transfer is complete your media should be in your iTunes library. If the indicator that your iPad will be erased appears, just sync the transferred media. Only media purchased via iTunes with your Apple ID will transfer. From there, you should be able to backup.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
Also, if you ever are missing purchased iTunes media, you can download it again free of charge by following the steps in the article below.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Cheers,
Jason H.

HT4859 Think I set up my new iPhone in correctly and didn't get chance to set up from last Back Up of old iPhone - so didn't pull my Apps and previous messages across. Any way I can start again.

Think I set up my new iPhone in correctly and didn't get chance to set up from last Back Up of old iPhone - so didn't pull my Apps and previous messages across. Any way I can start again so everything comes across?

No

HT204266 I purchased a navigational app yesterday and it is not what I was wanting. Is there any way to get a refund from a purchase if its been less that 24 hours. This app was $50.00!!!

I purchased a naviational app yesterday and it is not what I was wanting. Is there a way to get
a refund if it's less that 24 hours ago? The app was $50.00

Purchases are considered final, but you can try the 'report a problem' page to contact iTunes Support and see if they will credit or refund you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How do I know if I have an extended warranty? I purchased Now 9, 2011 almost 2 years. I dropped it this morning and broke the screen. I want to replace it, do I still get a new one?

how do I know if I have an extended warranty? I purchased Now 9, 2011 almost 2 years. I dropped it this morning and broke the screen. I want to replace it, do I still get a new one?

hudsonclub wrote:
how do I know if I have an extended warranty?
Enter your iPad's serial number in the following page: https://selfsolve.apple.com/agreementWarrantyDynamic.do
Your warranty and service options will appear. If you purchased AppleCare+ (AppleCare Plus) you may be in luck.
If you do not know its serial number you can find it stored in your last iTunes backup:
Open iTunes on the computer you used to sync the iPad and select Preferences…from the iTunes menu. (In Windows, choose Edit > Preferences.)
Select the Devices pane. Position the cursor over any of its backups. The iPad's serial number will appear in a popup window.
For a screenshot read: iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
Scroll down to:
Additional Information >
Getting the information from your computer >
If you have access to your computer, but not your device

Program has been bought City Guide Ukraine navigator. Wanted her to be reinstalled, but there is an inscription "there is a billing problem with a previous purchase". I already paid for this program.

Program has been bought City Guide Ukraine navigator. Wanted her to be reinstalled, but there is an inscription "there is a billing problem with a previous purchase". I already paid for this program.

Click "Account" under Quick Links at the top right of the iTunes store. Next to payment information click "Edit" and then select "None" under payment method.
On an iOS device go to Settings>Store>Apple ID>View Apple ID>Payment Information>None.
If "None" is not an option, you may want to contact iTunes support and request assistance:
http://www.apple.com/support/itunes/contact/

I am running Itunes 9 on Tiger. Everytime I try to edit my credit card number, it says "session timed out". I need to change the card number in order to purchase music. Also, I lost the last 2 purchases. Can I download them again without a charge?

I am running itunes 9 on Tiger. Everytime I try to edit my credit card number, it says "session timed out". I need to change the card number in order to purchase music. Suggestions?
Also, I lost the last 2 purchases when I backed up after a hard drive crash. Can I download them again without a charge? Newton

Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.

How do i uninstall a purchased app (that no longer appears in the purchased app list in the store) so that i can repurchase and have the app appear as "purchased" so that i can get updates as the software is updated periodically?

I am looking for some help with the app store. I recently purchased an app (aperture) in the app store and subsequently apple refunded the purchase price. However, the downside of this is that aperture no longer appears as a "purchased" app within my app store account. Accordingly, i don't believe i will get updates as the software is updated periodically. Apple has instructed me to delete all my aperture files, reboot and then revisit the app store to re-download and it should let me pay for the app and redownload just as if i had never had the app before. However, when i go to purchase aperture, i get a warning that it has already been purchased and that i can re-download for free. That sounds great but again it won't appear in the "purchased" list in the app store b/c of the original refund from apple. I never thought i would have this much trouble trying to pay someone for a product!
Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
Many thanks for your help!

Questions:
Is the app store looking to my hard drive for traces of aperture to determine whether it has been purchased or is it looking at some kind of purchase history within the app store?
Is there anyway to wipe my hard drive clean of aperture files or wipe clean my app store purchase history so that i can start over?
If none of this is possible, does anyone have a possible solution?
If i were to redownload aperture (currently for free since it won't let me pay) when a subsequent update comes out (say it goes from version 3.2.2 to 3.2.3) can i then elect to buy aperture, pay the fee and will it appear as a purchased app and allow me to get upgrades going forward? Would any data be compromised with this?
1. Do you have a backup connected to your Mac that contains the app? If so, yes the MAS can detect that and believes that the app is installed.
2. If the app no longer appears in the purchase history on the Purchased pane in the MAS, then it would seem that Apple has taken care of that.
4. Updates, such as you describe are free. Upgrades are not. An upgrade is a new paid version of the app, such as v 3.0 to v 4.0.

How can I get my old iTunes music onto my new computer without access to my old computer? I left my previous job and forgot to transfer my music. I bought iTunes match and it shows my old Mac as a device, but I cannot get the music off it.

How can I get my old iTunes music onto my new computer without access to my old computer? I left my previous job and forgot to transfer my music. I bought iTunes match and it shows my old Mac as a device, but I cannot access any of the old music. All I can find are what was on my iPhone, but that's not what I want. I need all my old music from my old Mac, which has been wiped clean by IT at my old job. BUT, I did have iCloud at that time and I thought all my music would be accessible through it. I don't understand the Cloud! And I'm thinking spending $24.99 on iTunes Match was a waste of money because I still can't access my old music.

When you are done with this issue, consider the computer back at the office may still
have access to your iTunes account, and it should be de-auhorized. You can do that
remotely, but be sure you carefully do not mess up your other computer iTunes libraries.
Good luck & happy computing!

I downloaded mountain lion for my macbook pro and i want to install it on my sisters' macbook air, my question is, how many times can i share my purchase?

i downloaded mountain lion for my macbook pro and i want to install it on my sisters' macbook air, my question is, how many times can i share my purchase?

Association of Associated Devices is subject to the following terms:
"You may auto-download Eligible Content or download previously-purchased Eligible Content from an Account on up to 10 Associated Devices, provided no more than 5 are iTunes-authorized computers."
That information is available here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you re download Mountain Lion using your Apple ID on her Mac, your sister will need to use your Apple ID and password to install and update apps.

I want to get a previous purchase. It says downloaded but how do I get it again?, I want to get a previous purchase. It says downloaded but how do I get it again?

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