I want to help change regarding the secret question, because I have forgotten it

I Forgot secret answer and I can not purchase from inside the store, but after writing secret answer

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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Similar Messages

  • Hi I want to change your e-secret questions because I forgot the answers I have tried sending reset questions on my mail and I have not received mail

    hi I want to change your e-secret questions because I forgot the answers I have tried sending reset questions on my mail and I have not received mail
    New mail that I want is [email protected]
    Alternative to the Old one

    From  King Penguin
    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

  • I go onto manage account to change the security questions because I've forgotten them but to get onto the security section i need to answer security questions. What do I do???

    I go onto manage account to change the security questions because I've forgotten them but to get onto the security section i need to answer security questions. What do I do???

    Ok, so I had the same problem. What you should do is, call the
    Apple Technical Support number: (44) 0844 209 0611
    And ask for the Account Security Team. This worked for me.

  • I have been on the phone with Apple support trying to reset my security questions because I have forgotten them, she said I had to go on the apple website and find a code.. what is this code called?

    Does anyone know how to rest their  security questions because I have forgotten mine!

    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
    This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
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    Select the contact option that suits your needs best.

  • How can i change the security answers because i have forgotten

    how can i change my security answers because im stuck and cant purchase any thing on itunes/app store because i have forgotten the answers

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Someone hacked my icloud account and change recovery and secret questions. but i have my gmail account with me

    hello ,
        one of my friend hacked my icloud account and chage its recovery and secret questions...now cannot change its password ever i have gmail account for the same icloud account..plz help me to reset the password as i m stuck on activation...

    Contact Apple for assistance by going to https://expresslane.apple.com, then click More Products and Services>Apple ID>Other Apple ID Topics>Lost or forgotten Apple ID password.  You will need your serial number, which can be found on your device in Settings>General>About.

  • HT1918 How to change the security question if I have forgotten the answer

    I have forgotten the answer to my security questions, how do I change the questions/answers?

    You may contact the iTunes Store Support for assistance:
    http://www.apple.com/support/itunes/contact/

  • I have forgotten the answers to my security questions. How can I purchase songs on iTunes? I have reset my password but it sitll requires that I answer the two questions because I have not made purchases on this computer. What can I do?

    I have forgotten the answers to my security questions. How can I make a purchase on iTunes? I have reset my password but for some reason iTunes still asks me to answer the two security questions. Help me!

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • How do I reset the security questions as I have forgotten them?

    When I sign in to iTunes to manage my account, I do not get an option to reset the security questions even though I have an alternate email address added.
    I have already temporary locked my once. I'm trying to make a purchase, but do not know the answers to the security questions. But I'm not able to reset them either!
    How do I reset the security questions?
    Extremely frustrated!

    Hi mellis,
    You cannot reset your own Security Questions. Also, your alternate email address is not the same as a Rescue email address. You will need to contact iTunes Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • Problem in icloud settings in iphone 4: cant change my old apple id because i have forgotten the password. no email authentication coming as well on email id provided. please help asap.

    hello i am using iphone 4. i am having issues with icloud settings . i have made new apple id and passowrd for my iphone. but my icloud still shows my old apple id in settings. i tried to delete and set the newly made one , but its asking for the password. unfortunately i have fogotten the password of old apple id i know. it doesnt come into my email i provide to recover. feeling helpless. kindly help ASAP !

    If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT5312 How do I change answers to the security questions that I have forgotten?

    Forgot apple ID security answers to the questions

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • HT204088 Can you change the security questions if you have forgotten the answers?

    I have a new Ipad 2,but when I went to buy an app it came up with my securitiy questions I had forgotten then. is there a way to change them?

    https://discussions.apple.com/docs/DOC-4551

  • HT4526 I have a iPhone 4 (CDMA model) anyway can I change to the (GSM model)because I have a pland with AT&T wireless. What's can I do with the iPhone 4(CDMA model)

    I have iPhone 4(CDMA model)anyway can I uses that iPhone with AT&T wireless plan

    No. A CDMA phone can not be used on a GSM network nor can it be modified to do so.

  • I want you to help me to change the answer to the secret question

    send apple your serial number and system information directly from your product its confidential and used only to help resolve the issue more quickly
    I want you to help me to change the answer to the secret question, because I can not change and there is no box to change it because I forgot

    Hi FM4543,
    Welcome to support communities.
    If you are talking about your Apple ID security questions you should contact apple to do so. You can contact apple at http://www.apple.com/support/contact/
    Otherwise, could you please clarify?
    Best of luck!

  • TS1702 Don't know the answer for the secret questions

    I need to reset the secret question because I don't have the answers for the question that are there.

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

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