I want to know why you are trying to double charge me

I paid for a subscription.  Instead of honoring it, when I go to use it, it keeps asking me to pay for it again.  I look at my account, and it acknowledges the subscription is paid through January of 2015.  But it will not allow me to use the export service to convert a pdf file to Word.
Please tell me why you are doing this and are not giving me what I paid for.
I don't want to be on a discussion board.  I want the COMPANY to do what I paid it for.

Hi Idontwantascreenname
Please contact Adobe Support and they will help you.
Please refer : http://helpx.adobe.com/contact.html
or
you are also welcome to contact our support team at http://adobe.ly/yxj0t6

Similar Messages

  • I want to know why you have changed from the very simple, uncluttered google search box to this awful, busy front page? If this continues I will probably go to Internet Explorer although there's is almost as 'busy'.

    We used to get, when clicking on Mozilla, a simple box (Google) with a space to put the subject you wanted searched. Simple and uncluttered. I went to Mozilla because of this, as Internet Explorer was messy and cluttered. Imagine my dismay when I find Mozilla has gone the same way!!! I do not want 'Alot' as the homepage for searches, nor do I want all the crazy advertising, etc. - I just want the simple, uncluttered box back but do not know how to achieve this.

    I have sad and urgent news for you, Mozilla has not gone this way - it is still the simple box for the rest of us.
    '''You are infected with Malware that profits from those adverts'''

  • Is there anyone who can help me to contact the apple customer service? Because i want to know why they are diducted mt credit card more than the amount which is written on there apple store price? They are taken more!

    Why the apple store taken more amount more than the amount written on their prices? Is there any one who can help me to contact the apple customer services. Thanks!

    Some country's might not include tax in their prices, and if you changed or added your credit card details whilst making the purchase then a small temporary holding charge may also have been placed - in which case that should disappear within a few days (http://support.apple.com/kb/HT3702). Some apps also then allow you to make in-app purchases (though you can disable that via Settings > General > Restrictions)

  • I am from India and want to know when you are going to available here iphone 5

    when u r going to available of iphone 5 in india

    These are user-to-user forums, until if/when Apple announce something nobody on here will know.

  • There a lot of accounts of apple,where are many games,these accounts are sold every day,i know that only 5 person can download one app,i want to know why this accounts are not blocked

    There a lot of accounts of apple,where are many games,these accounts are sold every day,i know that only 5 person can download one app,i want to know why this accounts are not blocked

    This is not a technical question, and discussions of Apple's policies are not appropriate here. If you have some sort of problem with your own iTunes Store account, by all means let us know and we may be able to help you, but otherwise this question is not one we can discuss in these forums.
    Regards.

  • I just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you

    i just want to know why money was taken out mi bank account,i still have a itunes balence and used a gift card.id love someone 2 call me about this but i never get thru to you

    This is a User to User Forum... You are not addressing Apple Here...
    Suggest you use this link to Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I saw in my bank account you charge me $ 2.11  just i want to know why?

    i saw in my bank account you charge me $2.11 just i want to know why?

    These are user-to-user forums, you aren't talking to Apple here and they don't monitor these forums. Is there anything in your purchase history for that amount ?
    If you don't recognise the charge then you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

  • TS1702 "The feature you are trying to use is on a network resource that is unabailable" Why am I getting this message when I try to updaate itunes or quicktime?

    The feature you are trying to use is on a network resource that is unabailable" Why am I getting this message when I try to updaate itunes or quicktime?

    Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
    After iTunes & Quicktime are uninstalled, try the update again.

  • I am having problems updating my itunes to the latest version, on each stage I am getting a message 'The feature you are trying to use in on a network resource that is unavailable.'  I try to click OK it fails and I do not know an alternate path to select

    I am having problems updating my itunes to the latest version, on each stage I am getting a message 'The feature you are trying to use in on a network resource that is unavailable.'  I try to click OK it fails and I do not know an alternate path to select, please help?
    I get message like below on each stage of the update, Quicktime, Safari & iTunes;
    It's so annoying as until I update my iTunes account my phone won't sync.

    Many thanks for the screenshot. (The key to these is knowing which particular .msi file is being mentioned by the message.)
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
    (Assuming that the QuickTime and Safari messages were also citing bonjour64.msi, you should also then be good to go with those installs too.)

  • TS1292 I have a gift card that i tried using a coin to scrape off. When i was doing it, the whole thing came off. I want to know if you can use the barcode to still get me the money.

    I have a gift card that i tried using a coin to scrape off. When i was doing it, the whole thing came off. I want to know if you can use the barcode to still get me the money.

    roaminggnome was referring to the page that you posted from i.e. http://support.apple.com/kb/TS1292
    You've tried contacting iTunes Support as it suggests on that page ? If not then you can contact them via this page and see what they say (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • Why am I getting a message,"the item you are trying to buy is no longer available" when I bought it months ago and have reinstalled several times. As recent as last night.

    Why am I getting a message,"the item you are trying to buy is no longer available" when I bought it months ago and have reinstalled several times. As recent as last night.

    The item may have been removed either permanently or temporarily between now and when you last downloaded it. There may be an problem with the App Store or your connection to it. Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears? Try waiting a couple of hours and trying again.

  • Why am I getting this message: the item you are trying to buy is no longer available?

    why am I getting this message: the item you are trying to buy is no longer available?

    It appears that the iTunes and App Stores are having issues right now. Try again later or tomorrow.
    Cheers,
    GB

  • Update: Found Waveburner, 10 minutes later, created 4 song CD as wanted (with timed pauses inserted, normalized, as needed, etc).  A cool tool. Who do I thank?  Thank all of you.  Sorry if I failed to award "points" properly.  You know who you are!

    Update: Found Waveburner (had to download Logic... again), 10 minutes later, created 4 song CD as wanted (with timed pauses inserted, normalized, as needed, etc). 
    A cool tool.
    Who do I thank? 
    Thanks to all of you. 
    Sorry if I failed to award "points" properly. 
    You know who you are!
    I'll be better next time.  I won't use space for messages like this (only questions).

    I have a few co-writes I get mailbox money for (enough $ to remind me that I am a "song" writer). 
    I am a visual artist for the most part. 
    What I am working on musically, primarily, are longer-playing instrumental pieces. Today I'm working on mix of one for my new website (it will accompany a video that was shot and edited by an award-winner...).  So music will play when my art video is playing.
    Some of my paintings (cropped)  can be seen on my user profile. The art will give you an idea as to the music, perhaps?
    I am looking forward to using Logic for adding my music to films of my visual art I shoot, but that is another day.  (Hopefully any software I need will be easily found, then!)
    Can I hear your music online?

  • Can anyone tell me why I can't update my itunes on my p.c?  I get a message saying: the feature you are trying to use is on a net work resource that is unavailable.   Tried uploading from websit, get msg can't delete old version.

    I need some serious help!
    I have been trying to update my itunes to version 10.7 and my Quicktime to version 7.7.3!
    Having no luck!
    So I tried selecting repair software on all of the Apple applications and they seem to have worked.
    Then I selected look for upgrades on my itunes (Help) main screen
    It said their were two updates -   Itunes  10.7   and  Quicktime 7.7.3
    I selected the option to update and the .exe files were loaded to my  Windows 7 p.c.
    However after part of the Itune update completed a message came up on the screen
    saying   "The feature you are trying to use is on a net work resource that is unavailable.
    O.k.
    I then went to the itunes website and tried again.  This time it checked my system the process seemed to be working and all of a sudden I got a message saying my old itunes programs could not be removed and or deleted.  So I tried to delete my old version myself without success it won't let me.
    I've run out of options and am not completely fustrated.
    I have itunes on my desktop, my iphone4, my ipod and in my car. 
    Anyone have any clue how I can resolve this problem?
    Chris Lane
    <Email Edited by Host>

    However after part of the Itune update completed a message came up on the screen
    saying   "The feature you are trying to use is on a net work resource that is unavailable.
    Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

  • I wanted to know why they call me when I do not show the number but I get the words private number, and even when I call out to another private number.

    I wanted to know why they call me when I do not show the number but I get the words private number, and even when I call out to another private number.I tried it in the settings to activate id shows but nothing has changed. I hope you can help me.

    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page

Maybe you are looking for