I want to make a complaint but how? Cant find an address to write to?

I'm extremly annoyed: purchased a 13" mac book pro on 13/11/13 for my teenage sons birthday and christmas present, on 29/11/13 he couldnt start the mac book up. We took it to our nearest apple store & saw an apple genius, we left it with them for 2 hours. On our return we thought it had been fixed, however when we got home my son done what the genius told him, again still not fixed. We made 2 further calls to the store, still cant fix it! Final straw, i took it back to the apple store on 5/12/13, left it there overnight, they called today and said it needs a new logi board which is going to cost us £409!! So we paid £999 just 13 months ago & they now are saying we need to pay another 40% of the original purchase price to get the mac book back to working order. Am truly so angry with Apple & want to take this further... After all i thought Apple products were built to last ?....!!!

As you mention £ I assume you are in the UK.
Apple products and EU Statutory Warranty
http://www.apple.com/uk/legal/statutory-warranty/

Similar Messages

I deleted a app from my app store and i want to return it back but i cant find it

i deleted a app from my app store and i want to return it back but i cant find it ?

That is the gmail server which has nothing to do with your iphone or Apple.
contact gmail.

HT201364 Hello ! i have a question about my Hard's Disc storage space. I have Mac book Pro 11" Retina with hard disk 120 GB . I want to make this update but its impossible because of no free space. And now i want to ask. Its 120 GB full space but i dont k

Hello ! i have a question about my Hard's Disc storage space. I have Mac book Pro 11" Retina with hard disk 120 GB . I want to make this update but its impossible because of no free space. And now i want to ask. Its 120 GB full space but i dont know how. It tells me lets say i have 30 GB movies but i dont have anything ! Can you help me with any way ? If i can do something to see what movies let's say means !
Thank you !!

Hope this helps.
1. Empty Trash.
    http://support.apple.com/kb/PH10677
2. Start up in Safe Mode
    http://support.apple.com/kb/PH11212
3. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
4. Repair Disk
    Steps 1 through 7
    http://support.apple.com/kb/PH5836
5. Disk space / Time Machine ?/ Local Snapshots
   http://support.apple.com/kb/ht4878
6. Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409
If this does not help, you have to buy an external HD and move your movies photos.etc to
the external HD.

I received a $15.00 gift card. All but $.99 has been used. I want to make other purchases but can't as I'll be over the .99 with the tax......Of course I have a credit card on file, someone please tell me what to do in order to make another purchase? Than

I received a $15.00 gift card. All but $.99 has been used. I want to make other purchases but can't as I'll be over the .99 with the tax......Of course I have a credit card on file, someone please tell me what to do in order to make another purchase?
Thanks.

JaniNY wrote:
I thought of that, but my question is does it automatically flip to the CC.
Yes.
If you have a gift card balance, iTunes will use that.
If the total is more than that, the difference will be charged to your credit card.
You need do nothing.
See this -> iTunes Store: How to redeem a code
Free song credits are redeemed first.
If you have no free song credits, gift certificate, prepaid card, and allowance credits are used next.
If your gift certificate, prepaid card, and/or allowance credit is less than the total cost of the purchase, your credit card is billed for the remaining balance.
If you have no free song credits or gift certificates, prepaid cards, or allowance credits, your credit card is billed for the songs you buy.

I want to make another account but will I lose all my songs

I want to make another account but will I lose all my songs ?

No. You can continue to use content obtained with your old account. You cannot, however, transfer this content to your new account.

I've got a new laptop, a macbook air. I used to have a pc laptop and i want to transfer my itunes but how do it do that?

I've got a new laptop, a macbook air. I used to have a pc laptop and i want to transfer my itunes but how do it do that?

iTunes- How to move the library to an EHD. Transfer library to the /Music/ folder on the Mac.
MacWorld - Move an iTunes library from a Windows PC to a Mac

Intavieuw en instadesk account: Perfectly dowload it but I cant find where I can make an account. Whithout an account I cant loggin on both programs. Who can help me sow I can use the apps!

Intavieuw en instadesk account: Perfectly dowload it but I cant find where I can make an account. Whithout an account I cant loggin on both programs. Who can help me sow I can use the apps! Thank you.

Tina,
I would go crazy if this was me. You may find this interesting from the customer agreement (to see full agreement go here:Customer Agreement | Verizon Wireless):
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
This may help you also: Arbitration and Mediation FAQs | Verizon Wireless
You can dispute any charges by doing an Arbitration or Mediation. I have never done it, so I can not help much there but this all may get you started.
Let me know if any of this works! Good Luck! Please keep me updated. I really hope they help you.

I have an old hard drive from a ruined computer attached to my new one but i cant find my old bookmarks which i want to install on the new machine. help please!

my old computer was running vista, and i had hundreds of bookmarks in many folders, but i cant find these when exploring the old drive. I presume i cant use the import facility as i wouldnt be able to access the firefox browser itself on the old drive, but i was hoping the bookmarks would be stored somewhere accessible

thanks for the suggestions weather15 - the firefox help site you directed me to explains what ought to happen but i cant make it work. I shut my firefox browser on my new machine and attach the hard drive from my old machine. I can explore the contents of that drive but when i search it for the suggested folder " %APPDATA%\Mozilla\Firefox\Profiles\" nothing is found. when i try and open firefox from the old drive, the browser opens that is the new version that i have on my new computer with no saved bookmarks! Am I doing everything right?

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

I bought a mac book pro in the UK and I now live in another country which is not supported by apple support. I want to contact apple support but I cannot find any telephone number or email to do so. any ideas?

http://support.apple.com/kb/HE57
And here:
http://support.apple.com/kb/HT1434

Want to install Windows XP SP2 but i cant find boot camp assistance

i have a macbook and i want to install Windows XP SP2 but i cant find boot camp assistance in utility folder under applications.

You need to upgrade to Leopard (10.5) in order to use BootCamp.

HT4859 how do you see the items that are backed up to iCloud - I have 4.5 GB that I have used but I cant find where to see those items...help

how do you see the items that are backed up to iCloud - I have 4.5 GB that I have used but I cant find where to see those items...help

That is everything in your iCloud account. Videos and camera roll photos are only included in your backup, the size and content of which you can see on your phone in Settings>iCloud>Storage & Backup>Manage Storage>tap the name of your device under Backup. This will show you the size of "Camera Roll", where these are contained. (You can't see any detail beyond that.) Photo stream photos can only been seen in your photo stream album on your phone, and they don't count against your storage so they aren't part of the 4.5 GB. Everything esle is either in the backup, the items listed in Settings>iCloud>Storage & Backup>Manage Storage, or on icloud.com, where you can see your contacts, calendars, etc.

I forgot my security questions for my apple ID i wanted to buy a game but i cant without knowing it. Can you help me please?

I forgot my security questions for my apple ID i wanted to buy a game but i cant without knowing it. Can you help me please?

Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

The internet pages don't display properly I'm using osx10.3.3, yahoo for example asks me to update, but I cant find out how to as the apple store just keeps sending back to the same page with no down load option...do i need to up date or is it just my mac

The internet pages don't display properly I'm using osx10.3.3, yahoo for example asks me to update, but I cant find out how, as the apple store just keeps sending back to the same page with no down load option...do i need to up date or is it just my mac

What Mac model do you have? You might be able to upgrade the OS to Tiger 10.4 or Leopard 10.5.
Even browsers for Tiger 10.4 will get the update message.
You could try a newer browser than Safari, which is obsolete, by downloading Firefox v2.0.0.20 at http://www.oldapps.com/mac/firefox.php
 Cheers, Tom

Hi, I want to buy Adobe Connect for 25 and maybe more attendees by one host (teacher), but I cant find the price of this set up?

Hi, I want to buy Adobe Connect for 25 and maybe more attendees by one host (teacher), but I cant find the price of this set up?
Can anybody help me pls?

Hm, it seems the new website has obscured the option for purchasing the smaller monthly accounts. You can purchase it here. Adobe Connect | Meetings.
If you need more than the 25 per meeting limit, you can reach out to a reseller of your choice that covers your area, Adobe Connect | Strategic Partners.

I bought a Photoshop before,But i cant find any plan or products in my account now.I don't know how to download it?

I bought a Photoshop before,But i cant find any plan or products in my account now.I don't know how to download it?

Go to the iTunes Store and select "Purchased" from the Quick Links side bar on the right. Go through all the tabs to download again for free

I want to make a complaint but how? Cant find an address to write to?

Similar Messages

Maybe you are looking for