I want to publicly thank the employees of Apple.

I am aware that this might be in the wrong place, but I am at work with little time to search.
A couple of months ago, when I purchased my iphone 6, I ran into a problem where my phone stopped receiving text messages. Somehow, my number was mixed up due to switching from AT&T to Verizon and not turning off imessages first. No matter what I tried, I was not able to receive my text messages or use imessage. Upon calling Apple, they worked through it with me and could not find an answer for my problem. It became a waiting game as I switched off imessage and reset my number in the system. Text messages did not come in at first but after a week, I started receiving them again, albeit not on imessage.
Two or three months later, this morning, I received a phone call from "Jeff" in Cupertino. He has been waiting for my number to clear and checking weekly. It finally cleared and he discovered what the problem was. He called me back, walked me through the issue and now.. imessage works flawlessly. Apple did not forget me and I felt like a valued customer. I can't tell you how impressed I was that they followed this problem up weekly and didn't brush it under the rug due to having so many other customers.
Thank you so much to "Jeff" and Apple for caring about this consumer. I have been a strong apple customer who has purchased many products in the past. I will admit that I was starting to feel as if it was time for a change. My respect for this company has grown ten times over and I am once again a huge Apple supporter!
Thank you again, Apple. I will also call and express this.

That is the Apple most of us are familiar with although they may not see your post as this is a user to user forum
paste your comments in here
https://www.apple.com/support/feedback/
and Apple will then definitely receive your comments

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