I want to question about the official service at the service center of Sony.

I want to question about the official service at the service center of Sony.
long since I like the models and items sony. from start playstation, cameras, camcorders up, I've ever had. and a new camera that I bought two years ie compact cameras Sony Cybershot DSC H200. as of a month ago, a camera was having problems in lenses that would not close. and setting the automatic mode to move by itself. I came to the Sony Service Center in Makassar, precisely on Jl. Shop Pengayomann A5 / 05 (0411) 442340.
operator initially said only two weeks to work on my camera. but this week has been more dau even want to go in a month tomorrow, dated July 9, no news from the service center. and I kept the call to the office service. as well as assorted reasons. there are no spare parts or technical constraints, and the last one I call to his office, he said the factory spare part is damaged. imported directly from Singapore. I think, ko new spare part it can be damaged before using that? how the quality of this Sony spare part? ugly? not good? why?
I was disappointed with this situation, where soon it will Eid, want to return home as well to Java. but the camera has not been settled workmanship?
nah, roughly what is the solution of the Sony plagued with this problem? please help, because he did not know to whom to complain. operator had just said: it's up to the father alone.
once again I asked for his help. solution. if you can before Eid arrived.
Thank you,
AD. Rusmianto

Hi awwee107, 
Welcome to the Sony Community! 
We have forwarded your query to the relevant team for their further assistance and someone from local CC will contact you.
Thanks!
 

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