I want to quit/cancel next period of subscription, I have tried to do so by mail etc, but still got a payment bill for next period. It seems almost impossible to do this without getting in contact with you. What shall I do?..
I follow your instructions for unsubscription on this website, but the only opportunity I get is to ask a question via this forum.
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Similar Messages
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i have a ipod and it needs to be activated, but my brother used it and he gave it back to me and moved away i cant get in contact with him how do i fix it ?
You are running into
Find My iPhone Activation Lock
Can yo get your brother to do this:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Are you the original purchaser and have proof of purchase? If so them Apple can help.
Apple - Support - iTunes - Contact Us -
my IPAD won't accept my wi-fi password. I have tried resetting all settings and network settings but still won't accept it. Can't download to new version of IOS either, says software update server could not be contacted.
Yes I have put in the correct password, its all numbers so can't get it wrong really.
It has connected before as has my iPod and that won't connect either. I have checked that they aren't on the blocked list of the wi fi. Managed to download the new version of iOS and that hasn't made a difference.
I have the wi fi plugged directly into the computer rather than the booster hub as the computer won't connect to it when its in the hub. I did get the iPad to connect to the internet when it twas in the hub but once I upgraded the iOS it won't accept the wifi password in the hub either. -
i wud be gratefull for any help
like i say i bought it from cex working then as soon as i rset it to factory setting it ask for the person email and password but cant return it as i havent got the recipet anymoreYou can't fix this, called Activation Lock, & currently there is no way around it. With no way to contact the previous owner, & no way to get your money back, you own a useless paperweight.
Apple can't/won't help you. -
I have an older pc with itune songs on it. Trying to burn to disk. Tells me that the computer is not authorized to do this, it is. Have tried de-authorizing it and re-authorizing it and I'm able to do that. Then if I try to authorize it, it says it already is, but still won't allow me to work with my songs, still says not authorized. The songs I'm trying to burn were purchased from the itunes store, but don't show up on my purchased songs on my new iMac, not sure how to find them. Any ideas? Thanks!
Thanks for trying to help!
Tried it without much success though.
Looked good at first. I was able to unauthorize it and after rebooting all I went in under "store" and authorized it again, witch it did without a hassle.
But, when I had restarted everything again and tried to sync with me iPhone I still got "Part of the programs in the iTunes library, for instance 'yadda-yadda-app' was not installed on the iPhone unit 'The name of my iPhone' because you are not authorized for them on this computer. You can authorize this computer for purchases by choosing store - Authorize this computer"
(Translation to english might include minor errors...
So... Any other ideas on how to sync my iPhone with my iTunes?
(Oh, and my iPhone has never been jailbroken or anything like that.) -
My itunes library is much bigger than the 64gb on my ipod touch, but I want to update the touch to ios5.1. I tried the ipod backuo funnction, but this only produced a small file, much smaller than 64gb. If I upgrade, will i lose all the music and books as currently constituted on the ipod touch?
The iPod backup that iTunes makes does not include synced media like apps and music.. See the following for what it contains.
iTunes: About iOS backups
- Transfer iTunes purchases:
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
- Transfer other music by using a third-party program like one of those discussed here:
newer copy -
I purchased a movie using Apple TV. I keep receiving the same error message "An error occurred loading this content"
There may be network issues or issues with Apple's servers.
Personally I would unplug and restart AppleTV. If there are still problems and you can access the iTunes store sections to browse I would contact itunes store support.
AC -
I keep trying to download songs to ICloud but keep getting an error: "We could not complete your itunes_store request. An unknown error occurred(4002)"
I have deleted itunes and reinstalled but continue to get error. Want else can I do?Thanks jdnjo. Your fix also worked in Windows 8!
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as above can somone please explain if they are having the same problems ????
However after part of the Itune update completed a message came up on the screen
saying "The feature you are trying to use is on a net work resource that is unavailable.
Which particular .msi file does the message go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.) -
I'm sorry I don't have any information it just appeared on here yesterday. Possibly one of the kids downloaded something or my fella. I have removed the toolbars but it still keeps popping up and I get other pop ups although they are disabled. I am not very computer minded/technical, so any help is appreciated.
go to Fireofx>Addon>Extension and check if any unknown toolbar are installed or not
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Cannot re-install Adobe reader. Says "Adobe reader wants to make changes" and gives my name not e-mail address then asks for a PW. I received a new PW and can sign into Adobe.com but am unable to install Adobe reader on my MAC.
Enter the password of your Mac.
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First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser
Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care -
hi i just want to see what i can do to get in contact with the user of the iphone 4 i found. I just want to see what they want to do wit it so that i can use the phone or give it back to the person that lost the iphone 4 thank you
The best thing you can do is turn the phone over to your local law enforcement as a lost/found device.
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I bought an iphone 4s off of kijiji and the phone is linked to the persons apple id, and i ant get in contact with them. is there a way i can activate my phone without having to jailbreak it.
You won't be able to activate it even if you do jailbrake it. There's no way around activation lock without the assistance of the prior owner.
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I need to back up and sync multiple iPhones to a single iMac. Each iPhone has a separate Apple ID and the data from each iPhone needs to be backed up separately from the others. How can I do this without getting all of the contacts, etc. mixed? Tnx
This might help: http://support.apple.com/kb/HT1495.
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