I want to refund ebook purchased via ITunes but it is in Thai app. Called B2S, but there is no Problem report activated. How to proceed for the refund

Please help

Although iTune terms says that all sales are final. You can try your luck here:
http://www.apple.com/support/itunes/contact/

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For itunes 11: movie that are not purchased via itunes are loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak this?

for itunes 11: movie that are not purchased via itunes are now loaded into and catagorized as "home videos". I want all of my movies in one spot under Movies as they always were. How can i tweak/resolve this?

Cdaver wrote:
I have this issue too and want the same result, another feed suggests selecting the movie, going to get info, and changing this under options, but I suppose you have to do that movie by movie.
You can select all the movies you want and change them at once.

HT1766 If I fully backup my iPad using iTunes, does it backup ebooks in iBooks that are not purchased via iTunes or will restoring from that backup only showed purchased ebooks in iBooks?

If I fully backup my iPad using iTunes, does it backup ebooks in iBooks that are not purchased via iTunes or will restoring from that backup only showed purchased ebooks in iBooks?

Purchased content MAY be available for redownload - Music for sure. I think books are NOT available for redownload (not sure).
Best practice is to keep the content on a desktop computer to be able to resync when necessary (or use a cloud service like Drop Box).

HT1386 My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop and those are the songs I purchased via iTunes. How do I get the rest of the songs from iPhon

My MacBook Pro HD crashed. It is all up and runmning except for one issue. I have about 200 songs on my iPhone but have only gotton 53 back on my laptop from my iPhone and those are the songs I purchased via iTunes. How do I get the rest of the songs from my iPhone back onto my HD.
The songs I'm not able to import casme from CD's. Nothing from napster etc.
I've tried and tried to import them rom iTunes vis "Library" " Import"

Hey kbert73
I would do a transfer of purchases from the phone and not sync. If you sync then it will want to start over and sync music that is on the MacBook Pro. If you want to transfer the music, check out the article below that will give you multiple options on how to move. I have also provided on how to sync with multiple computers.
iTunes: How to move your music to a new computer
http://support.apple.com/kb/ht4527
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
Thanks for using Apple Support Communities.
Regards,
-Norm G.

Songs purchased via iTunes - the 'red cloud'

Hi
I would like to understand why, once I have synched the iPhone, the songs/albums I have purchased via iTunes appear on the iPhone with a red cloud. As far as I understand the red cloud means that it is not actually loaded into the phone but is in the 'iCloud'. I first noticed this when I was at work and wanted to listen to an album I had bought (a long time ago) via iTunes. As there is no WiFi where I work I could not listen to the album. Why, if I have selected an album to be synched with the phone and I have paid for it cannot I not load it onto my phone?
If there is a function in iTunes that does this I cannot find it.
Can anyone explain to me why this happens and how I can prevent it from happening again?
Thanks

Laura...
See if restoring your iPhone helps > iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
If necessary and depending your geographical location, you can re download your iTunes purchases for free > Downloading past purchases from the App Store, iBookstore, and iTunes Store
Note: Previously purchased music is only available through iTunes in the Cloud in Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, the United Kingdom, and the United States. Previously purchased TV shows are only available through iTunes in the Cloud in the United States.

HT204053 Somehow the very first email I had years ago that I don't even remember the password for, keeps coming up as my apple ID, when I want to make any purchase on ITunes. Why won't my real ID come up, and I can't find the right solution?

Does anyone know how to eliminate a mistaken apple ID that you still use as an email
but for some reason, now when I go to make a purchase at ITunes, it brings up this email
as my apple ID instead of my actual Id and it will not take the current password I have for
this email. Somehow I believe it is confused, because years ago this was my first email, and
it had a different password way back then, that I no longer remember.
I am very sorry if this all sounds confusing, but my Mac book has been out of commission for the
past year, and I have been recently trying to work on it, and I am not suave on the computer at all, so
if my next question sounds lame, you'll know why... I wondered if that may have caused any of my
latest hitches, only because when I first purchased Mac, 4 years ago, this rogue email was the one
I signed up with everything on my Mac, but I have not been using it for the past 9 months, just my
iPhone, until that died 3 months ago, and then I got this new I phone 5 2 months ago, thinking my
problems would be..., a thing of the past,??, for at least a little while??? But NO, they have not,
However, I'm sticking to the problem at hand, I have a full functioning apple ID that works and at
some occasional times, ITunes would bring the correct ID up. And only once in a while bring the
Bogus one up. But in the last few weeks, all it asks for now is the wrong ID and my frustration has
reached its max!!' I have missed out on purchasing two apps I needed, and some music I wanted,
and I don't think I'll be able to even use ITunes at all until I can know how to make my devices realize
that my email is an email, not a apple ID, and then make it accept my real ID!!!
Without having to eliminate, or delete my email address I still use, and receive mail
at. Please forgive this lengthy explanation!!!
I was only trying to make sense, if I confused you
more, I'm very sorry... Thank you for any brave ones that tackle this, and actually have some
Solutions for me.., I thank you much indeed!! Sincerely Kim

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I can no longer transfer my apps purchased via itunes

The icons are greyed out/ disabled, therefore all my apps purchased via iTunes are in tmy computer and I can't transfer them to my phone. How do i resolve this?

Apple ID FAQs > http://support.apple.com/kb/HT5622

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Following a software update, I can no longer access/authorise music purchased via iTunes from my old Apple ID, which I have not used for 8 years, and no longer have password. Any ideas how I can re-access/recover that music?

Apple ID FAQs > http://support.apple.com/kb/HT5622

HT4009 can i get in app purchase via itunes ?

can i get in app purchase via itunes ?

Do you mean via your computer's iTunes ? If you do then no, you can only do so within the app on your device.

I was trying to make a newspaper purchase via iTunes

I was trying to make a newspaper purchase via iTunes but I received an error message saying "Your purchase could not be completed. For assistance, contact iTunes support" What should I do?

Cony1985 wrote:
I ...For assistance, contact iTunes support" What should I do?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT1351 I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do??

I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do?? I would have thought if I bought the films from itunes it would be compatible with an ipod classic?? How do you change the video format?

My mistake, it was nothing to do with format. It woldn't sync because my movies were HD. HD movies won't sync to an iopd classic 160 GB but when you purchase a HD movie, itunes gives you a SD vervsion of the movie which is compatible with the ipod. Just needed to go to store, click movies, click purchased and untick the HD box and there you have the SD versions. Download the SD versions and then sync your ipod and bobs you uncle, movies are on the ipod

HT203167 How do I retrieve deleted songs on my iPod that were purchased via iTunes

How do I retrieve deleted songs on my iPod that were purchased via iTunes>

Welcome to the Apple Community.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

I have tried to connect and purchase on my iTunes Store, but forgot security questions. Not even Customer service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me?

I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.

qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q

HT1933 What if your child or your child's friends purchased the applicaitons and credits of some applicaitons(games, sports and even gambles) on your child's iPhone? can we apply for the refund of the inadvertenly purchase?

Jim2178: my point is the one who purchased the applicaitons or credit is not the one who is the credit card holder. It means the credit holder didn't permit the account holder to purchase. the problem is Apple requests all the Apple ID account holder to enter credit card information to be granted the Apple account. Does your 13y child have credit card? Of course, it will be the parents' credit card. How to prevent from such inadvertent purchase? My son's friend recently purchased ~S$1,288 applicaitons and credits with my son's iPhone in the past month. It was discovered when the credit card bill is received. What a pitty...

Thanks, I have not but I am going to. I don't know which one I should talk to? Mayme I should send to all 8 persons from iTunes supports. However, I have done the "Report a Problem" with the "advertenly purchase reason" and stated the reason for the refund request on every APP items of the purchase history. It is about 94 items. But, Apple supports(8 of them) replied they have made some exception to refunds(4 of 94) and some requried more time(6 of 94) from the few latest purchses. There are ~180 In APP purchase which represents ~U$900. These cannot be reported the problem. Don't know who I should talk to.
What I am going to do is to reply the emails to [email protected] with the 270 purchase list and tell them what happened. I can only hope that Apple can look into such issue and give some help.

Bought the starter pack iap on the game 'Injustice: God Among Us', but it didn't give me what it said it would so I want a refund but finding it diffcult to request one, as reporting a problem just redirects me to this website. How to submit for a refund?

Bought the starter pack iap on the game 'Injustice: God Among Us', but it didn't give me what it said it would so I want a refund but finding it diffcult to request one, as reporting a problem just redirects me to this website. How to submit for a refund?

Try going to https://expresslane.apple.com ; select 'All Products and Services' in the first column, 'iTunes' in the second column and then 'iTunes Store' in the third column.

I want to refund ebook purchased via ITunes but it is in Thai app. Called B2S, but there is no Problem report activated. How to proceed for the refund

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