I want to restore my Original Operating system to my lapp

Dear Sir/Madam I'm venkat from india. I bought the laptop (HP Pavilion dm4-2165dx Entertainment Notebook PC) in USA. Unfortunatly My laptop got virus,at that time I didn't have operating system and drivers DVD's. I installed Windows ultimate(Genuine version is Windows Home primium) to my laptop. Now I would like to get back for privious version(Genuine version is Windows Home primium). Could you please tell me process for getting Normal version. Thanking you.

HI @NaiduB ,
Welcome to the HP Forums!
It is a super place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I see that you purchased your notebook in the US but are from India. Your notebook go a virus while in India and you did not have your recovery disks so you installed Windows 7 Ultimate and you would now like to return you notebook back to factory.
Did you create recovery disk after setting up the notebook for the first time?
When you installed Windows 7 Ultimate did you format the entire drive including the recovery partition? To check go to Disk Management and click on show hidden partitions. Is the recovery still there?
If so and if you have not yet created your recovery disk you can do it now. Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7)
If you did format the recovery partition you will need to order a recovery kit. HP Pavilion dm4-2165dx Entertainment Notebook PC Drivers.
There is a link on the page to order a recovery kit online or you can contact HP support to order one.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
If the recovery partition is intact here is a link to Performing an HP system recovery (Windows 7) to guide you through the process.
Best of Luck and
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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RyanManUtd wrote:
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I want to restore my Original Operating system to my lapp

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