I want to scan a document to my PC but I have no response from the printer

I want to do a scan a document on my on my pc but I have no response from my printer nor action from my computer

Hi,
Thanks for reporting the issue. There are few ways you can do scanning from the Printer
1. Make sure you downloaded latest HP software and installed it.
2. From PC, launch HP printer application (Start->Program files-HP->printer model->Hp Model series) or the solution center and double click scan link to do scanning
OR
3. Any third party applications like Paint program, click file and choose insert the image from scanner.
4. If it is connected via network, then you can use your browser to make scan, Here is the video
http://www.youtube.com/watch?feature=player_embedd​ed&v=HbWpgww5I-M
If any of above option doesn't work, then download the print and scan doctor application and run it.
Here is the location: http://ftp.hp.com/pub/softlib/software12/COL44841/​mp-120776-1/HPPSdr.exe
Happy Printing
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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