I want to sign into the app store as another ID, but it is greyed out.
Hey everyone,
I want to update my apps but I am having an issue.
When I click "update", this pops up
But that is not the apple ID I am signed into the app store as, nor the account I want to use to update things.
Why is it greyed out -- uneditable -- and how can I change that?
Thanks!
OK so I was having this issue too but for some reason it was happening on Evernote. The user email that was populating the Apple ID field was for a previous user on the computer that, as far as I know, doesn't use Evernote at all. It only happened recently and as far as I knew all his user information was removed from this machine once we got a new one in the office?
Uninstalling and reinstalling worked but this behaviour seems very odd.
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Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it under your ID. In that case, contact iTunes Support. -
I am signed into the App Store on my iphone 4 and one of my apps need updating and my brother is signed into it because I didn't have any credit to make an ID so he signed in so I could download apps but its like its locked to his Apple ID I have tried signing out and turning my phone off its just not working please help.
Apps are locked to the Apple ID that was used to download them. You will have to sign in as your brother in order to update it.
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Why im i getting "an unknown error has occurred" message when i sign into the app store
Im getting "an unknown error has occurred" message when i sign into the app store. I don't have a problem signing into anything else. What could the problem be?
Were you able to find a solution to this issue? I am also getting the 'an error has occurred' message when trying to download or update any apps on my iPhone. Restarted, updated, re-booted, etc etc, nothing has worked.
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I created an iCloud account for my sons ipod tried to sign into the App Store and it just keeps coming up with unknown error can you help
Skip the iCloud sign in for now.
Once you reach the home page, go to settings and sign out of FaceTime and Messages. This should also sign you out of iCloud.
Go to iCloud in settings and sign in with the correct Apple ID.
If that does not work
Skip the iCloud sign in
Go to Apple ID.apple.com and sign in
Change your Apple ID to the old one
Delete iCloud account on your device with the old Apple ID and the same password.
Go back to the website, change your Apple ID back to the current one. You will receive an email to verify the account. Verify first.
Sign into iCloud on your device with the correct Apple ID and password -
HT5007 Why when I sign into the App store it says unknown error?
When I sign into the App store it says unknown error.
the support article for that error says to wait for it to reset your request and then try again, in the meantime verify your login information is correct (ie logging in at http://appleid.apple.com/)
you can also goto Settings > store and log out of your apple id and log back in just in case -
I cannot sign into the App Store...
I cannot sign into the App Store, update apps or use apps purchased. How can I fix this.
I can sign into iTunes.
I am using a 3 month old MacBook Pro 17"
running Snow Lep. 10.6.8Hi Carolyn,
thank you for quick answer.
I've logged out from iTunes but nothing is changed with App Store.
It says that is impossible to connect.
Do you have other suggestions?
Sorry, what is the OP ?
Domes -
I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.
Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie -
HT5622 Why can't I sign into the App Store on my phone?
I can't sign into the App Store on my phone? But for some reason I can still download stuff, but I have to log in every time for every little thing.
There is no error message. I try to log in and it looks like it tries to but then it just go's back to the main screen and nothing happens. I can log in on my computer just fine, that is why I don't know what is going on.
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My new ipod touch does no let me sign into the app store. What do I do?
My new ipod touch does not let me sign into the app store. What do I do?
What exactly happens when you try?
Maybe:
Can't connect to the iTunes Store -
Why can't I sign into the App Store?
When I try to Sign In into the App Store, it always says that my Apple ID has never been used in the App Store before and that I have to review my information. When I click Review it leads me to create ANOTHER Apple ID! What should I do?
Search the Web for the phrase "My Apple ID." The top hit should be an Apple web page with that title. I'm not posting a direct link because such links are never to be trusted. Sign in and verify the ID.
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I recently downloaded Lion and since have had nothing but problems with my new i-Mac. My problem with the App store is only one issue. Has anyone out there had any trouble with their components after installing Lion 10.7??????? After several hours on the phone with a tech my situation isn't any better. I think the tech is sick of talking with me. He was supposed to call me today and the phone never rang. He told me he was working on something to repair my problems and needed to talk with engineers. How long could that take???? If it wouldn't hurt the person who gifted me this i-Mac, I would give it back.
your itunes accoutn have nothing to d with your computer
you can go to any computer with internet access in the world and
login into your itunes account if you have the appleID and password
the itunes account is placed on apples itunes servers -
I signed into the App store with a different ID and it wiped my phone
I used a different ID to download an app on my iPhone on iOS 7.0.2 and forsome reason ive lost absolutly everything, photos, videos, apps, the lot. Can anyone help me, its too late to fix it but I just want to know why, and how this happened, and if anyone else has had the same problem.
What EXACTLY did you do? Simply signing out of the app store and back in with a different ID will not do what you describe. There must be more to the story.
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How can i Sign back in the App Store to Download apps
Hi Who\'s doza,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden -
Can't Sign into the App Store?
After a lot of difficulty, I was able to open up the App Store properly due to a black screen and it saying I was connected to the internet when I really was.
The real problem now is how to sign in. When I press the sign in button on either the Store tab, then Sign in, nothing happens, also, when I go to the purchases tab or the featured tab and I press the sign in button, the text window does not pop up. Please help me just figure out how to get the app store to respond to me pressing sign in.
Thanks.
On a side note, this never happened to me when I was on lion or Snow Leapord, only Mountain Lion have I encountered this problem.Your profile indicates you are running Mountain Lion which means you cannot use the original disc that came with your Mac to reinstall OS X.
You must use OS X Lion: About Lion Recovery
"Clean my Mac," in order to clean out the computer and delete certain items, caches, etc. There's a chance by using that application, I checked off a few too many
A word to the wise... third party so called cleaning utilties such Clean My Mac cause far more harm than good on a Mac. Your Mac runs maintenance for you in the background.
Definitely uninstall that software. Download this free utility > Download AppCleaner for Mac - Uninstall your apps easily. MacUpdate.com
That will not only uninstall the Clean My Mac app but all the associated files.
Then try the App Store BEFORE using Lion Recovery.
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