I want to unmute my macbook pro

I am not hearing any sound on my mac and I am not able to turn the volume up or down. Please help

Go step by step and test.
1. System Preference > Sound > Output > Internal Speakers
    Highlight Internal Speakers / Headphones
    Make sure that Mute is not enabled.
2.Plug in and remove the headphone.
    If you see red light in the headphone port, plug the headphone
    in and out of the port 5 or 6 times to flip the microswitch inside.
    Sound output may be stuck in the digital mode.
    Try this even if you don’t see the red light.
3. Reset PRAM. http://support.apple.com/kb/PH14222
    Do this twice
4. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
5. Applications > Utilities > Audio MIDI Setup
    Audio Devices window
    Side Bar
    Click the Built-in Output.
     Make sure that no box is checked under “Mute”.

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I want to unmute my macbook pro

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