I want to update my ipod touch but I keep getting an error message...

I want to update my ipod touch to iOS5 5.1.1, current software 4.3.5, with a capacity of 59  GB but I get an error message stating that  an error has occured whilst backing up the ipod (-5000) and if I continue to update it I will lose all the contents of the ipod touch will be lost, what should I do, continue or not bother to update my ipod touch?

Try:
Backup error (-5000): Apple Support Communities

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