I was a Nokia supporter before Anna

Question

Yes, i was a Nokia supporter before the cursed day i decided to install Anna on my N8.
It all started with the Phone Configuration not supported message at startup, then it continued with me being unable to install the two other update packages (Symbian Anna 1/2 and Symbian Anna 2/2).
I tried everything i found on the Net (apart from putting it in the microwave oven...):
- install the qt stuff
- install the Nokia Sleep from OVI
- Doing very hard (it was nearly porn.....) resets at least 5 times
- Deleting the folder inside E:\Private
- Jumpin' three times landing on my left knee, then raised my left arm, put the thumb up for three seconds, then closed my left eye for three seconds and finally turned the N8 on with the right side of my tongue.
Is there anybody in Nokia that can help me out or i just have to use my smartphone as a dullphone and wait for my next not-nokia mobile?
Sorry if i am ranting, but honestly my customer experience is really painful: i think all the complexity must not rely on the customer. While updating the software of a tablet, i didn't had a single problem. Is that so hard to achieve?
Please help me getting a solution for my problem...
Solved!
Go to Solution.

Answer 1

Have you tried following our official troubleshooting advice when it comes to those "installation failed" errors, which could happen because of a conflicting QT version on your phone? (Ps. Who did tell you to install Sleeping Screen to sort the problem?!)
FA136073: Why can’t I download Symbian Anna application packages (Installation fails)?
The reason for this is most likely a problem with existing QT files on your phone. Please try the following:
A) Solution1 – especially if you have “Nokia bubbles” on your phone
-          Install the following QT files on the C: drive of your phone in exactly this sequence
        * http://dl.nokia.com/ns/sdo/QtSA4.7.301.sisx
        *http://dl.nokia.com/ns/sdo/QtWebkitSA4.8.0.sisx
        *http://dl.nokia.com/ns/sdo/QtMobilitySA1.1.301.sis
-          While you install above QT files you MUST keep the following things in mind:
*Installation must be done to C: drive of the phone. If you by mistake select E: drive, you can cancel the installation and re-install again. If E: drive installation is complete, you can re-install one more time and select C: drive for installation.
*Installation order must be met. First it has to be QT (QtSA4.7.301.sisx).
-          Open the software update client on your phone via Menu>Applications>(Tools>)Softwareupdate
-          Select the shown Symbian Anna application packages and start the update
B) Solution2:
- Launch the File manager on your phone (Typically found: Menu -> Applications -> Office -> File mgr.)
- Choose Options -> Find -> E: Mass memory -> Root folder
- In the “Find text:” window, type “*.sisx” (without double quote) and the select find.
- It will display many sisx files starting with “TMP”. Example: TMP3efa4.sisx.
- Now select Options -> Mark multiple items  and now mark all sisx starting with “TMP”.
- After marking them select Options -> Delete and delete all of them.
- Now tap the Clock on your homescreen and change the date of your phone to next day (via Settings). For example, if todays date is 6th Nov, then set the date to 7th Nov. This is needed to clear the software update cache and make new updates visible.
- Open the “SW update” application.
- Select the shown Symbian Anna application packages and start the update