I was able to download Acrobat X but no luck on XI

I am a member of creative cloud and I somehow got acrobat X pro.the download screwed up but the repair install seems to have fixed the problem. Now I am trying to upgrade to XI and I have had no luck at all with upgrading. I get a trial /register screen but no serial numbers work. I tried both of my serials for CS6 and Creative Cloud and nothing works. Then I get a error that the program did not install and I should try again. Any Ideas?

It seems you are stuck between the perpetual version and cloud version of Acrobat X & Acrobat XI respectively which has caused this issue and confusion.
Best option will be remove both of them from your mahcine and then install Acrobat XI from CC usign AAM.
Steps:
>> Uninstall both Acro X and Acro XI using the native uninstallers from
Win : Control Panel -> Programs/Features
Mac: Utilities -> Adobe Installers folder
>> Run the Acrobat Cleaner Tool for Win and/or Adobe Creative Suite Cleaner Tool for Mac, and remove the remnants of the Acrobat installation.
>> Login to https://creative.adobe.com/apps and download Acrobat Pro XI, which will in turn launch/install Adobe Application Manager(AAM) and install Acrobat Pro XI for you.
Please feel free to respond to this thread if you have any questions about the steps listed above. If you could also respond with the specific error message you receive, It would be appreciated.
Hope that Helps!

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Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
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I was able to download Acrobat X but no luck on XI

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