I was able to download lightroom but Photoshop will not download . I have tried all day .I paid for the year in advance and would like to use it.

I paid in advance for a year of photoshop and was able to download lightroom but the photoshop will not download .Any sugessions?

Sheilag44930607 do you receive any specific error messages when you try to install Photoshop? What version of Photoshop are you installing? Finally what operating system are you using?

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HT1491 "Unkown Error(5002)". I have purchased a set of music albums and my Account shows that I have 322 files waiting to download. But they will not download - clicking download just produces this error message. How do I get round this?

Unknown Error (5002)
I have purchased a set of music albums and my Account shows that I have 322 files to download. But they will not download - I just get this error message. Can anyone explain what this means and what to do to get round it?

See if this post fixes it : https://discussions.apple.com/thread/4852016

Upgrading to V4 has lost all of my Bookmarks, I still have the restore files in my profile data but they will not load, I have tried importing the html backup file too but it didn't work either. How can I get them back?

Upgrading to V4 has lost all of my Bookmarks, I still have the restore files in my profile data but they will not load, I have tried importing the html backup file too but it didn't work either. How can I get them back?

Ok this is bizzare!
Thank you for your response, I went throught each and every step without any luck, even got the recovery programme, and painstakingly tried to sift through all that mumbojumbo to find what i needed. finally found the bookmark bit, but it had been fully overwritten :(, so on reading about previous ff versions, found the sqlite thingys, and they were relatively unscathed(partly written over, but saveable apparently TG), saved them to adiff drive, amongst other possibly good folders. Then looked up how to install them, and it said to close FF, and install to profile folder.
So i tried to close FF, and the original problem from a few days ago, where it asked me if 'i was sure i wanted to close this window as it has X tabs open', popped up again. This is where 'open blank page' selection was set, over 'open previous tabs'. Wanting to save that info on how to sort out these friggin files, I reset the Option to 'open previous tabs', and closed FF. After unsucessfully searching for the profile folder on my laptop, i opened FF intending to search online for where i could find said folder.
AND BANG, surprise surprise, the FF I had just closed with only tabs open about finding out what the heck to do, had disappeared, and instead my original saved tabs were up, and my bookmarks are there..... I am gobsmacked! what the heck just happened there???
I have made 3 back up in different folders now, of those friggin bookmarks. I am weary now tho of shutting it all down.... what if its back to the other pages I had with no bookmarks, tomorrow :(

I just put a itunes gift card in and downloaded songs,but they will not download.it says unable to download

I Just put an itunes card in and will not download songs and it says unable to download

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
If you have a legacy version, it may be that the activation servers for your product are no longer available.
Nancy O.

I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...

I updated to OS X Yosemite but iPhoto will not download, is saying because it was bought by a different user or the item was refunded or cancelled. Now I cannot access ANY of my photos...how can I fix this????

If you are logged in with the Apple ID that was used to purchase iPhoto or to set up the computer if it came preinstalled then quit iPhoto, backup your iPhoto library and drag the iphoto application to the trash (do not empty the trash yet) and then go to the App store and install iPhoto
If that does not resolve contact App store support - link is on the right of the App store window
LN

Paid for Photoshop Touch for iPad but it will not download and install

I paid for Photoshop Touch for iPad2 but it will not download and install

ibarrien
I tried to download from App Store directly to iPad2. I and I have an icon on the desk top but it is greyed out. When I go back to the install page the box saya "installing" but that is also greyed out. Pushing the U[date button brings up a message "Photoshop TOUCH CANNOT BE INSTALLED AT THIS TIME.RETRY' how ever many time I retry I get the same message. Harry2320468
Thanks
harry

I have just joined creative cloud just for Photoshop but it will not download?

I have just joined creative cloud just for Photoshop but it will not download?

We cannot know. Even calling your post would be an exaggeration/ understatement, depending on how you want to see it. We need hard technical facts - operating system, computer specs, what is the exact error/ problem and so on.
Mylenium

My iPhone 5 will not sync as i need iTunes 10.7 but this will not download as i have OS 10.5.8

My iPhone 5 will not sync as i need iTunes 10.7 but this will not download as i have OS 10.5.8

You need to upgrade your OS to this:
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
From there you upgrade iTunes, & you'll be able to sync your phone.

I have a photo cd from photographer that was burned on a mac but it will not open on my mac. It goes in, makes some noise, then ejects. My system pref. is set to open iPhoto when a photo cd is inserted. She has sent me 2 disc and both do the same thing

I have a photo cd from photographer that was burned on a mac but it will not open on my mac. It goes in, makes some noise, then ejects. My system pref. is set to open iPhoto when a photo cd is inserted. She has sent me 2 disc and both do the same thing. Any ideas?

NOt an iPhoto issue - either a bad CD or a bad Superdrive on your computer - no way for us to tell try the CD in a different computer
LN

I want to back up an IMAP account via POP3 in Thunderbird but it will not download old emails that are still on the server. How can I do this?

I wand to use Thunderbird to back up and purge old emails from an account via POP3. This account is accessed by other users using IMAP on their computers and phones.
I want to archive and purge old messages from the server using Thunderbird. But, it will not download messages that apparently are marked as read on the server via IMAP.

Pop mail accounts must be set up to 'leave messages on the server'.
check this before using.
* Tools > Account Settings > Server Settings for the mail account
or
* menu icon > Options > Account Settings > Server Settings for the mail account
select: 'leave messages on the server'
optional: select: 'for at most xx days' this will delete anything older than specified number of days select 'Until I delete them' when you delete an email it will be deleted off the server.
click on Ok to save settings.
Pop mail accounts only look at Inbox and download whatever has not been previously downloaded regardless of whether it has been read or not. They cannot access nor download from any other folder on the server.
If you wanted to download emails in other fodlers, you would have to move emails into the Inbox in order to download them and this may not be very practical in your situation.
What you can do is synchronize your IMAP folders to get a copy downloaded to your IMAP mail account.
Then go into 'offline' mode to stop any further synchronizing as synchronized folders do get updated.
MozBackup tool could now be used to backup the Profile as synchronising created mbox files which contain emails.
You can also do the following to get a copy outside of the IMAP mail account:
Create the same folders in 'Local Folders'.
Then right click on email and 'copy to' and select Local Folders and the folder you require.
Putting a copy in Local Folders means these emails are also on your computer and they are not influenced by anything you do in the IMAP folders.
You would need to backup emails in these folders.
See info:
* http://kb.mozillazine.org/IMAP_backup
MozBackup:
* http://mozbackup.jasnapaka.com/
ImportExporttool:
* https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/

My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

My account was deleted for security issues. I made a new account, but I can't syncronise my apps with this new account. I bought a new Iphone and would like to transfer the apps ans music on this new one. Can somebody help me?

Why would you make a new account? This will likely cause many problems. Just get you old account enabled.
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
Frequently Asked Questions About Apple ID
Everything you purchased with the old account will always be tied to that account. You will have to authorize the computer for that account and you will have to update the apps from that account.

I got a iphone 5 but it does not work on my MacBook with Mac OSx 10.5.8 it says i need OSX 10.6.8 but it will not download because I need OSX 10.6 but it would load either. How do I get the older operating system to work with the IPhone5?

I got a iphone 5 but it does not work on my MacBook with Mac OSx 10.5.8 it says i need OSX 10.6.8 but it will not download because I need OSX 10.6 but it would load either. How do I get the older operating system to work with the IPhone5?

You don't. Since you have an Intel Mac, buy a Mac OS X 10.6 DVD from the online Apple Store.
(71894)

I upload the interactive pdf to my website, but it will not download off my website.

I made a simple interactive form in Livecycle Designer. I upload it to my company's website, but it WILL NOT DOWNLOAD off of my website. Someone else in my office has a different version of Adobe Acrobat and when he makes interactive pdfs and uploads them to the website, they download just fine. Why!? Any help will be much appreciated.

This doesn't sound like a LC Designer issue, but more of a broken link issue. Try right clicking and copy the link location. Then drop it in an email and send it to your web admin to see if the link is correct. More than anything else, it's most likely a problem with the link.
Joe

I am currently using the adobe cloud service and would like to give my granddaughter my original lightroom and photoshop programs. Would do I need to do to remove them from my computer to hers? The lightroom 5 program has been replaced with the cloud ve

I am currently using the adobe cloud service and would like to give my granddaughter my original lightroom and photoshop programs. Would do I need to do to remove them from my computer to hers? The lightroom 5 program has been replaced with the cloud version on my computer.

Follow the steps listed at Transfer an Adobe product license
Lightroom has no activation check so you don't need to do anything to your computer. Your old copy of Photoshop must be deactivated / uninstalled if you haven't already done so.

I was able to download lightroom but Photoshop will not download . I have tried all day .I paid for the year in advance and would like to use it.

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