I was able to eprint from my iphone until last week to my 6500 printer now it says mail is put in my
when i try to eprint from iphone it says it was rejected from eprint hp because the server does not allow relaying it used to work
Hello again scottdanny,
Hmm i have not seen that message before so that's strange that it would be saying that but i have a few other suggestions for you.
1. Have you been to ePrintCenter.com and registered an account? if so check your ePrint settings and find out if you are set to everyone can send you email or you have a authorized sender's list. Set it to everyone
2. What type of printer do you have?
3. Here is a list of the supported ePrint email clients. Previously you may have been able to send emails from your @smwireless.net and @irrspec.comit but both are not compatible with ePrint.
*Testing does not guarantee full compatibility
•Outlook 2003, 2007
•Hotmail, Yahoo! Mail, Gmail
•Apple Mail (iPhone, iPad, Macbook, MacbookPro) "@mac.com,@me.com specifically"
•BlackBerry mail client
•Nokia/Symbian client (Nokia)
Here is a list of the supported file types:
Note: The HP ePrint service does not support printing webpages via email at this time. HP is currently developing dedicated solutions to support webpage printing from mobile devices. Image files (like jpeg, bmp, tiff, etc) need to be at least 100DPI in order to print via ePrint. PGP encryption, digitally signed documents, macro-enabled spreadsheets and password-protected documents are not supported by ePrint at this time and will not print.
•Microsoft Word
•Microsoft PowerPoint
•Microsoft Excel*
•Text files (.txt)
•PDF
•HTML
•Images (bmp, jpg, png, gif, tiff)
* It is strongly recommended that you preview documents in Excel before printing.
Here are the ePrint email size & Recipient Limitations
When sending emails to the Printer via ePrint there is a recipient limitation. In either the To: BB: or CC: fields of the email, there can only be the one ePrint email address in the To: field. When forwarding an email to the printer ePrint address, there can only be the ePrint address in the To: field. The ePrint print job will fail if sent to more than just the ePrint address alone.
When sending emails to the Printer via ePrint there is a size limitation. The email body and attachments together cannot exceed 5MB.
4. Here is a sample test you should try from your phone
To: [email protected]
Cc/Bcc: leave blank
Subject: ePrint Test
In the Body of the email just put:
ePrint working test
Send the email like that no attachments no forwards
*note when sending ePrint you cannot forward a previously forwarded message basically:
Subject: fwd; did this print. Is Fine
Subject: fwd;fwd; did this print. Not Fine.
5. Have someone send you an ePrint from one of the supported email clients?
**Click the KUDOS star on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
(Although I am employed by HP, I am speaking for myself and not for HP)
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