I was almost finished installing a trial of Acrobat XI when with 2 seconds left, an error occurred

I was almost finished installing Acrobat XI trial when with 2 seconds left, an error occured and now nothing is happening. What do I do next and how?

Hi Bettyanne,
Please let me know the OS you are using and the exact error message that apeared.
If the files have already been downloaded then try running the setup.exe file to see if the installation initiates.
You might want to retry the download and check again.

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    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Install  PROJECT:Install-735
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: @(#)PROGRAM:Installer  PROJECT:Installer-618
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Hardware: MacBookPro8,2 @ 2.20 GHz (x 8), 4096 MB RAM
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Running OS Build: Mac OS X 10.8.5 (12F45)
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: TMPDIR=/var/folders/3_/l_2qym6n4mx605b9xs2tz1y80000gn/T/
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SHELL=/bin/bash
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: HOME=/Users/SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: USER=SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: LOGNAME=SonyaGayBourn
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: SSH_AUTH_SOCK=/tmp/launch-QmehBF/Listeners
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_Ubiquity_Message=/tmp/launch-Ug9ebC/Apple_Ubiquity_Message
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0MYd99/Render
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DISPLAY=/tmp/launch-xw2Y8L/org.macosforge.xquartz:0
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: COMMAND_MODE=unix2003
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_INSERT_LIBRARIES=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: DYLD_LIBRARY_PATH=/Applications/Firefox.app/Contents/MacOS
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_DATA_DIRECTORY=/Users/SonyaGayBourn/Library/Application Support/Firefox/Crash Reports
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_0=/Applications/Firefox.app/Contents/MacOS/firefox
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_1=-psn_0_204850
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_RESTART_ARG_2=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_CRASHREPORTER_STRINGS_OVERRIDE=/Applications/Firefox.app/Contents/MacOS/browser/crash reporter-override.ini
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: MOZ_LAUNCHED_CHILD=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: NO_EM_RESTART=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_BINARY_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_LOCAL_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_NAME=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_PROFILE_PATH=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XRE_START_OFFLINE=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: XUL_APP_FILE=
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]:  Adobe Acrobat XI Pro (11.0.07)   Installation Log
    Jun 11 00:33:53 unknown60c5478ee142 Installer[4728]: Opened from: /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg
    Jun 11 00:33:56 unknown60c5478ee142 Installer[4728]: Product archive /Volumes/Acrobat 11/Adobe Acrobat XI/Adobe Acrobat XI Pro Installer.pkg trustLevel=202
    Jun 11 00:34:19 unknown60c5478ee142 Installer[4728]: JS: 10.6 or higher:1
    Jun 11 00:34:20 unknown60c5478ee142 Installer[4728]: InstallerStatusNotifications plugin loaded
    Jun 11 00:34:33 unknown60c5478ee142 runner[4741]: Administrator authorization granted.
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: ================================================================================
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: User picked Standard Install
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Choices selected for installation:
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: " Adobe Acrobat XI Pro (11.0.07) "
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#acrobatpreinstall.pkg : com.adobe.acrobat.11.viewer.preinstall.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#AdobeApplicationManager.pkg : com.adobe.PDApp.AdobeApplicationManager.installer.pkg : 1
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Application"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#application.pkg : com.adobe.acrobat.11.viewer.app.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:     Install: "Browser Plug-In"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#browserPlugin.pkg : com.adobe.acrobat.11.viewer.browser.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#support.pkg : com.adobe.acrobat.11.viewer.appsupport.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#automator.pkg : com.adobe.acrobat.11.viewer.print_automator.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#pdfservices.pkg : com.adobe.acrobat.11.viewer.print_pdf_services.pkg.MUI : 11.0.0
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]:         Adobe Acrobat XI Pro Installer.pkg#payload.pkg : com.adobe.acrobat.viewer.11.0.07.patch.pkg : 11.0.07
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: ================================================================================
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: It took 0.00 seconds to summarize the package selections.
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#acrobatpreinstall.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#AdobeApplicationManager.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#pdfservices.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#payload.pkg
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Set authorization level to root for session
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Will use PK session
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Starting installation:
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Configuring volume "Macintosh HD"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Preparing disk for local booted install.
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Free space on "Macintosh HD": 87.28 GB (87284850688 bytes).
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Create temporary directory "/var/folders/3_/l_2qym6n4mx605b9xs2tz1y80000gn/T//Install.47282WITFu"
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: IFPKInstallElement (8 packages)
    Jun 11 00:34:33 unknown60c5478ee142 Installer[4728]: Using authorization level of root for IFPKInstallElement
    Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: installd: Starting
    Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: installd: uid=0, euid=0
    Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: ----- Begin install -----
    Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: request=PKInstallRequest <8 packages, destination=/>
    Jun 11 00:34:34 unknown60c5478ee142 installd[4745]: PackageKit: packages=(
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#acrobatpreinstall.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#AdobeApplicationManager.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#application.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#browserPlugin.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#support.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#automator.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#pdfservices.pkg>",
            "PKLeopardPackage <file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20 Installer.pkg#payload.pkg>"
    Jun 11 00:34:38 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#acrobatpreinstall.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/tmp, uid=0)
    Jun 11 00:34:40 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#AdobeApplicationManager.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root, uid=0)
    Jun 11 00:34:50 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#application.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Applications/Adobe Acrobat XI Pro, uid=0)
    Jun 11 00:35:10 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#browserPlugin.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Internet Plug-Ins, uid=0)
    Jun 11 00:35:12 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#support.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Application Support, uid=0)
    Jun 11 00:35:15 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#automator.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/Automator, uid=0)
    Jun 11 00:35:15 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#pdfservices.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/Library/PDF Services, uid=0)
    Jun 11 00:35:20 unknown60c5478ee142 installd[4745]: PackageKit: Extracting file://localhost/Volumes/Acrobat%2011/Adobe%20Acrobat%20XI/Adobe%20Acrobat%20XI%20Pro%20I nstaller.pkg#payload.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root/tmp/com.adobe.acrobat.viewer.updater, uid=0)
    Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: prevent user idle system sleep
    Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: suspending backupd
    Jun 11 00:35:24 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.preinstall.pkg.M UI.JqQ9y5
    Jun 11 00:35:25 unknown60c5478ee142 install_monitor[4751]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
    Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
    Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: PRE AAM INSTALL....................
    Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: AAMIAssetsDir /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
    Jun 11 00:35:28 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Checking for ignore AAM.
    Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: ignore_aam return code 1.
    Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Launch AAM Installation in silent mode...
    Jun 11 00:35:29 unknown60c5478ee142 installd[4745]: ./preinstall: Starting Installer... In Silent mode.
    Jun 11 00:36:04 unknown60c5478ee142 installd[4745]: ./preinstall: Installation successful.
    Jun 11 00:36:04 unknown60c5478ee142 installd[4745]: ./preinstall: Exiting Installer with Code: 0
    Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: Exit status: 0
    Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: For more detailed logs check:~/Library/Logs/PDApp.log
    Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: AAM Install Success.
    Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: ./preinstall: AAMInstaller: END OF PRE AAM INSTALL....................
    Jun 11 00:36:05 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B
    Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.viewer.11.0.07.patch.pkg.r Tbltj
    Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: ./preinstall: INFO: Patch is running in chained installer mode.
    Jun 11 00:36:07 unknown60c5478ee142 installd[4745]: PackageKit: Shoving /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandboxManager/1.sandbox/Root (3 items) to /
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.PDApp.AdobeApplicationManager.inst aller.pkg.t5Z4jL
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: POST AAM INSTALL....................
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: ./postinstall: AAMInstaller: END OF POST AAM INSTALL....................
    Jun 11 00:36:23 unknown60c5478ee142 installd[4745]: PackageKit: Executing script "./postinstall" in /private/tmp/PKInstallSandbox.Wdlw2V/Scripts/com.adobe.acrobat.11.viewer.app.pkg.MUI.TMsP 8B
    Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: Unexpected element in installation dir: Icon
        . Not customizing the icon.
    Jun 11 00:36:25 unknown60c5478ee142 installd[4745]: ./postinstall: AcroInstallLocaleID=MUI added in AcroLocale.plist of Adobe Acrobat Pro.app/Contents
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