I was always redirected to Chinese website when tr...

I was always redirected to Chinese website when trying to buy credits. I live in Canada and my language is English.
Who can help me!
Thanks

It was so frastrating!!!!! I've struggled for a week!!!

Similar Messages

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  • Purchasing credit takes me to Chinese website

    I tried to buy skype credit, and got redirected to the Skype Chinese page.
    Here's my convesation with the Skype support team:
    info: at 21:45:15
    Please wait for an agent to respond. You are currently '1' in the queue.
    info: at 21:45:16
    Privacy Statement
    You are now chatting with 'Darius G'.
    Idan P: at 21:45:32
    Hi
    Darius G: at 21:45:28
    Hi!
    Darius G: at 21:45:34
    Hello! Welcome to Skype Live Support! My name is Darius. How may I help you?
    Darius G: at 21:45:34
    If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.
    Darius G: at 21:45:34
    https://support.skype.com/support_selection .
    Darius G: at 21:45:34
    With that being said, How may I help you?
    Idan P: at 21:45:59
    I would like to buy credit, but whenever I try to buy credit, I am redirected to the chinese website.
    Darius G: at 21:46:06
    I see.
    Darius G: at 21:46:09
    It is unfortunate that this issue happened.
    Darius G: at 21:46:11
    Do not worry, I would be more than happy to help you fix the issue.
    Darius G: at 21:46:12
    To make sure I pull up the right account, may I have your Skype name?
    Idan P: at 21:46:25
    [Removed for privacy]
    Darius G: at 21:46:26
    Thank you.
    Darius G: at 21:46:28
    I am already pulling up your account details. I will just need minute to check and then we will proceed further.
    Idan P: at 21:47:54
    Are you there?
    Darius G: at 21:48:00
    Yes
    Idan P: at 21:48:28
    I see that others have had this issue as well.
    Darius G: at 21:48:32
    Have you been outside the country before?
    Idan P: at 21:48:49
    outside my country?
    Idan P: at 21:48:51
    of course.
    Idan P: at 21:49:11
    that's one of the reasons to use skype....
    Darius G: at 21:49:06
    Have you been in China or Taiwan?
    Idan P: at 21:49:17
    yes.
    Idan P: at 21:49:21
    in 2005...
    Idan P: at 21:49:32
    I don't know if my account is that old...
    Darius G: at 21:49:30
    Here's what we gonna do.
    Darius G: at 21:49:37
    I will sent an email
    Darius G: at 21:49:50
    and you need to attach a proof of residency
    Idan P: at 21:50:02
    WHAT???
    Darius G: at 21:50:02
    for us to be able to send a request
    Idan P: at 21:50:40
    send a request to whom?
    Darius G: at 21:51:07
    To our Skype Partner gmw.cn
    Idan P: at 21:51:28
    they have my account?
    Idan P: at 21:51:37
    how did they got my account?
    Idan P: at 21:51:55
    great security you have there...
    Darius G: at 21:51:52
    it's automatic when you're on taiwan
    Idan P: at 21:52:06
    I wasn't in Taiwan.
    Idan P: at 21:52:13
    I was in China and it was in 2005.
    Darius G: at 21:52:09
    or china
    Idan P: at 21:52:43
    I bought skype credit several times after 2005.
    Idan P: at 21:53:04
    This is so lame.
    Darius G: at 21:53:00
    Maybe you open an email with Cinese website.
    Idan P: at 21:53:20
    of course not.
    Darius G: at 21:53:17
    You can check this link
    Darius G: at 21:53:25
    Click here
    Idan P: at 21:53:46
    I see from your community that this happens to people that have never visited in China.
    Idan P: at 21:54:02
    God, I can't believe that Microsoft paid 8.5 billion for this software.
    Darius G: at 21:53:57
    I'm here to help
    Darius G: at 21:54:13
    Please wait for my email
    Darius G: at 21:54:24
    so we can release your account from them
    Darius G: at 21:54:36
    I apologize for the inconvenience.
    Darius G: at 21:54:40
    I understand why you feel that way.
    Darius G: at 21:54:44
    I am going to use all my available resources to help you out with this.
    Idan P: at 21:55:20
    sure you will...
    Darius G: at 21:55:35
    I will give you Reference number of our conversation. Incase you will contact us back no need to explain everything.
    Idan P: at 21:56:03
    you're not helping me, and I am NOT going to send you my passport, just for you to send it to the Chinese government.
    Darius G: at 21:55:57
    Here's the Reference Number: 1248888085
    Darius G: at 21:56:22
    It's not necessary a passport
    Darius G: at 21:56:37
    All we need is a billing address
    Idan P: at 21:56:59
    8.5 billion dollars, and my account is sent to china...
    Darius G: at 21:56:55
    Which we can prove to them that you're not in china
    Idan P: at 21:57:17
    They know I'm not in China.
    Idan P: at 21:57:22
    I am not Chinese.
    Idan P: at 21:57:39
    In my passport they can see when I got in, and they can see when I got out of China.
    Darius G: at 21:57:31
    I do believe you.
    Darius G: at 21:58:09
    Any screen shot of a letter with your address will do.
    Idan P: at 21:59:46
    Can I write in the letter : I live in : Skype sucks 1st. Haifa, Israel?
    Darius G: at 22:00:03
    No problem
    Darius G: at 22:00:23
    All we need is the screen shot of the billing address.
    Idan P: at 22:01:31
    Can I write in the letter : SkypeSoldMyIdentityToChina 4th st. Haifa Isarel?
    Idan P: at 22:01:54
    ohhh, by the way, you have my billing address.
    Idan P: at 22:02:01
    you have my credit card details.
    Darius G: at 22:02:01
    The important is we can have ayour billing address.
    Idan P: at 22:02:59
    And how long does it take?
    Darius G: at 22:03:13
    We will give you feedback within 24 hours
    Idan P: at 22:03:36
    So the chinese government works fast.
    Darius G: at 22:03:55
    We are the one who will coordinate with them.
    Idan P: at 22:04:06
    Another way for you to verify that I live in Israel, is from my IP address.
    Darius G: at 22:04:19
    Yes, you're right.
    Idan P: at 22:04:39
    so....
    Darius G: at 22:04:53
    That's the requirements.
    Darius G: at 22:05:04
    Screen shot of you billing address.
    Darius G: at 22:05:08
    your*
    Darius G: at 22:05:12
    and we're done.
    Idan P: at 22:05:23
    I wonder whether someone can sue your ass...
    Darius G: at 22:05:20
    You can purchase again
    Idan P: at 22:05:39
    After you sold my account?
    Idan P: at 22:06:03
    I prefer to go to viber.
    Agent is typing...
    Send

    If you created your account while being in China and/or you have been using the Chinese Skype installation file your account is attached to our Chinese partners. Please follow the instructions of Skype customer service and share a proof of non-Chinese residency so your account can be unlinked.
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

  • Add Credit page keeps redirecting to Chinese

    [Topic title updated by moderator to be more descriptive. Original topic title was: "what's wrong with your add Skype credit pahe?!!~"]
    I'm living in Australia, traveling in Hong Kong now. using Australian dollars with my Skype credit, want to add more money into my account. But everytime I click on add more Skype credit, it will redirect me to a Chinese webpage only let me buy us dollars with China money payment.... how can I buy more Australian dollars to my credit????

     ahfong98 wrote:
    how can I buy more Australian dollars to my credit?
    Hello and welcome to the Skype Community.
    please contact Skype customer service and ask that your account is unlinked from the Chinese website.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • I am redirected to Chinese web site to buy Skype c...

    As an US customer, (profile indicates I live in Plano, Texas) ever time I tried to purchase Skype credits by clicking on "Buy Skype credits" within Skype, I am redirected to this Chinese web site:
    http://skype.gmw.cn/product/productlist.html
    It lists all the prices in RMB.  When select any of these,  it asks me to enter my bank account in China. 
    What a joke....
    How do people in the US buy Skype credits in US dollars?  Is that even possible?

    zhangla1975 wrote:
    As an US customer, (profile indicates I live in Plano, Texas) ever time I tried to purchase Skype credits by clicking on "Buy Skype credits" within Skype, I am redirected to this Chinese web site:
    Hello
    Our database indicates that you established your account in China which is why you are redirected to this website. To unlink this please contact Skype customer service 
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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