I was being helped by live chat and it closed and I lost the connection. We weren't done. How do I get back to him when it states it's not available? We were right in the middle of fixing my problem.

I was having a problem installing the latest version of Firefox. ZZXC gave me a link and I downloaded it. I installed it and was asked to see if it was the latest verson by clicking on the Firefox link. When I did that, chat shut down and I don't know how to get back there to finish this since it says it's closed now. The version I have is still listed as 3.6.17, not the current one. I have a Mac, could the link be for a PC instead? I just want to finish this and get on with my life. Can someone please help? Thank you.

If you have problems with updating then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

Similar Messages

  • I downloaded io6 for ipad and an icon saying i need to connect my itunes comes up; how do i get past this?

    i downloaded io6 for ipad and an icon saying i need to connect my itunes comes up; how do i get past this?

    After it restores it will walk through a setup.
    It will ask you if you want to setup as a new device, from an iCloud backup or from an iTunes backup. Choose iCloud backup and then it will ask you to sign in to your iCloud account. It will restore and reboot. The you will be good.
    http://support.apple.com/kb/ph12521
    Follow the steps for Set up a new device from an iCloud backup

  • Yesterday i bought 2 ringtones and today i updated my iphone.my purchesed ringtones are deleted autometically.how can i get back it?

    yesterday i bought 2 ringtones and today i updated my iphone.my purchesed ringtones are deleted autometically.how can i get back it?

    Me too!  Help anyone?

  • How do I revert back to iOS 8.2?  It's not my job to troubleshoot all the issues.  I'm tired of finding problems.

    How do I revert back to iOS 8.2? It's not my job to troubleshoot all the issues. I'm tired of finding problems.

    creativelauren wrote:
    I have the same problem trying to restore a backup from a previous IOS.  Is there anyway of doing this and then upgrading to IOS 8.3 once you have done the restore?
    You do not have the same problem. It is always possible to restore a backup made with a previous OS to the most recent OS. If you are having a problem restoring a backup from an older version the problem is not related to the fact that you have 8.3 on your device.

  • I set up iCloud on my iPhone, after that my contact list was disapeared, and I couldn't find out it in my iCloud account. so How can I get back my contact list?

    I set up iCloud on my iPhone, after that my contact list was disapeared, and I coudn't find out in my iCloud account. so How can I get back my contact list?

    If your contacts aren't on icloud.com when you check from your computer, and they aren't on your phone, you'll have to try restoring your last backup (or recover them from another backup source).

  • I bought a new Iphone 4s and when I sync my apps over I lost all of my high scores. How can I get back my high scores as I do not want to start all over on some of the games

    I bought the new Iphone 4s. I backed up my old 3gs on Itunes store before trading in my old Iphone. I sync my new phone and I have all of my apps but non of the high scores. For example I played all of the angry birds and had three stars on all levels. Now I have the app on my Iphone but I am back no levels completed. How do I fix this problem. My Itunes store is on a PC running Windows 7

    Under the answer you want to mark as correct you should see a box that says Correct with a green symbol to the left and a box with Helpful with an orange star to the left. Click on the one you want.
    And thanks for thinking about that, it is appreciated.

  • HT1552 My PS3 has the UPnP as 'Not Available'. I just purchased an Airport to fix this problem, now what must I do to make it Available?

    When not connrected to a router, the UPnp on my PS3 reads Not Available. This is particulary frusterating because I cannot play online. It became available when I hooked it up to my roomate's router but he's not letting me use his anymore so i just purchased a new AirPort Express. How do I set it up so the UPnP becomes AVAILABLE again? Please help!

    troubleshooting messae http://support.apple.com/kb/ts2755

  • HT2731 I have 2 apple iPods on the same account, And they have the Same songs on them. How can I get a new account for one of them but not the other? Can I wipe the memory of 1? How would I do that?

    I have 2 iPods one I don't use anymore. I would like to make a new account for one but not the other. Is that possible? If I wipe the memory in one will the other wipe out too? How can I do all of this?

    You don't have to do anything with the first iPod that you don't use anymore. If you are planning on keeping it, put in a drawer in your house and forget about it.
    You don't need a second account to use with the new iPod. I use one Appl e ID and iTunes library for two iPods, and two iPad. I have different content on all four devices. You can select exactly what you want to sync to each device and it can be different content on all devices.

  • I am no longer able to sync multiple photo albums/folders on my iphone. I use to be able to sync many folders and now itunes only gives the option of 1 folder. How do I get back to the multiple folder option?

    first time to the discussion forum. Like I stated in the title, I use to be able to have all my photo albums sync to my iphone. I did something and now it only allows me to "sync photos from..." and it only allows me to chose from 1 of my folders and not pick multiple folders from my photo library. does anyone know how to get back to the multiple folder option? I'm sure its simple since I changed this so easily when trying to add a single folder to my library.

    Firefox now always stores the old session, and you can access it by going to the History menu and selecting "Restore Previous Session"
    If you want Firefox to display the message to save the session, it can be turned back on by changing some preferences.
    # Type '''about:config''' into the location bar and press enter
    # Accept the warning message that appears, you will be taken to a list of preferences
    # Locate the preference '''browser.tabs.warnOnClose''', if its value is set to '''false''', double-click on it to change its value to '''true'''
    # Repeat this for these 3 preferences '''browser.warnOnQuit''', '''browser.warnOnRestart''' and '''browser.showQuitWarning'''
    If you always open the last set of tabs, an alternative approach is this:
    # Click the orange Firefox button, then select options to open the options window
    # Go to the General panel
    # Change the setting "When Firefox starts" to "Show my windows and tabs from last time"

  • Does anyone else find that the new firefox 4 sucks? How do I get back the old one?

    I upgraded to the new firefox 4 and I HATE it... I tried to uninstall it, and lost all my bookmark tabs, and then I tried to install the old firefox but couldn't, it only allows me to use the new one, which is also slowing down my laptop big time! Has this happened to anyone else?

    I've not had any problems with Firefox 4 being slower, but I've never been so disappointed with a program in years. I went back to 3.6.16 and it's much more stable. I'm an attorney and use the Bankruptcy Court websites daily--literally, hourly--and 4 crashes on them repeatedly, will not download mailing matrices, will not print claims registers, or literally do ANYTHING as well as 3.6 did. If a browser won't do that, then it's worthless to me. We HAVE to have stable programs, and everything now in the Federal courts nationwide has to be electronic filing. I've tried all the tricks I know (and I've been a computer user and builder ever since Win 3.1) and nothing saved it. I finally uninstalled 4, did NOT offload my user profiles, and they all picked up again on 3.6.16. I don't plan on going back to 4--ever.

  • How can I get youtube to work on Imac it shows server not available and it works on my laptop wireless internet?

    I can not get Youtube to open under safari or firefox.  It says can not find server.  It worked a month ago and it works on my laptop inspiron?  If anyone can help me please give me some information.

    I can not get Youtube to open under safari or firefox.  It says can not find server.  It worked a month ago and it works on my laptop inspiron?  If anyone can help me please give me some information.

  • How do I create a new playlist when all four options are not available

    I'm running iTunes 11.1.5 under Mavericks 10.9.2. Because I have a very large music collection I keep it on an external drive. I have six recorded lectures I'd like to sync with my iPad. How do I create a new playlist based on the recordings on the external drive? All four New Playlist options are currently not selectable. I know it can be done because I've done it before years ago but have forgotten how.
    Yes, I too wish iTunes were more coherent and less convoluted.
    Appreciated.

    Hi Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo . Then go to music click on play list and try to make one. Cheers Brian

  • I have a mac and after updating to Firefox 4.0 I am having serious problems... It i sooooo slow, and I cannot access my bank for instance.... How do I get back to my previous version on a mac please....

    Firefox has always worked very very nicely - so I am now a bit lost as I have never had to 'dive into' the details around this....

    Thank you for your sincere help John.
    Yes it works again now after; I uninstalled Raport by Rapport utility, cleaned Rapport folders in system, re-installed the latest Rapport, activated at system preference, re-stated computer and then re-launched Firefox 9.0.1!
    Thank you again for your help, now it is solved .#)

  • After opening Firefox & getting my info, I go into another application but am unable to open Firefox without Quitting it first. I have the latest update of Firefox. How can I get back into firefox without quitting Firefox?

    After opening Firefox, I was always able to in & out of it till I shut down my computer. Now, after opening Firefox, I go to another application then back to Firefox, I have to "Quit" Firefox and reopen. How can eliminate the back & forth of starting & quitting Firefox before I shutdown my computer?

    uninstalled firefox ....deleted all files still remaining under mozilla firefox directory in program files ... to avoid having to reprogram all my settings, reisntall all addons as well .. I did not remove anything from mozilla firefox that is stored in either appdata or under the windows users directory (if any)
    ... the as suggested reinstalled the latest version of the firefox browser using the link you provided in the email ..; tested and several issues still remain present and unresolved ....
    so please this is urgent or I will have to jump browsers and start using chrome .. because we work 14 hours a day 6 (sometimes 7) days a week, to get ready for the launch of our newest venture and we cannot lose that much days on browser related issues ... so please instead of putting me through week long step process .. of do this .. do that .. can you please actually look into the issue from your end .. I use firefox for so many, many years thta I deserve this kind of support .. thnx Robert

  • In my Thunderbird I have 2 inboxes and deleted folders, 1 set in local folders 1 set above. How do I get back to only having one inbox and one deleted folders.

    I have one account in my Thunderbird mail. Some days ago I discovered I had two inboxes and two deleted folders. One set appears in the list at the lefthandside above local folders and the other set is under local folders. My outbox also appears under local folders.
    I have deleted or moved all the mail entris in the inbox which appears under local folders.
    How do I delete the superfluous inbox and deleted folders? How do I move the outbox so it appears above the local folders in the list? Many thanks for your help.

    Surely as I only have one account, I should only have one inbox. How does my POP mail decide into which inbox to put my incoming mail? The two inbox icons have the downward pointing arrow. One inbox is the first entry in the list (below my email address) and the second is the first entry below local folders.

Maybe you are looking for