I was charged for an app I did not purchase.

I was billed on my credit card for an app I did not purchase, how do I get credit back?

Here:
How to Get a Refund from the App Store
or
Apple - Support - iTunes - Contact Us

Similar Messages

  • HT3702 I was billed for an app i did not purchase

    I was billed for an application i did not purchase. I was emailed the receipt and it has been taken out of my bank account.

    Assuming this wasn't for an in-app purchase you forgot or made inadvertently, first change the password to your Apple ID in case someone else has been able to obtain access. Then go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • I was charged for an app i did not buy...

    I recived a biiling statment from my bank account saying i bought an App for $6.99, i did not purcuse this app, i would like my money back...

    Hi Laura,
    Welcome to the    Discussions
    Somehow you have ended up in the iChat 3 forum (it has a link on the Discussion front page so people post about iChat 4 and 5 here as well)
    There are two Forums within the iTunes Category (Under iTunes for Windows an iTunes for Mac) that relate to Apps (Depending which it was bought for)
    You should have Email receipts for other purchases which will give you contact details for any issue with the iTunes Store.
    If you have the actual receipt then the Report a Problem takes you to that purchase record in iTunes
    One link on such an Email is to here http://www.apple.com/uk/support/itunes/store/
    In iTunes the support Link in the top right box leads here http://www.apple.com/uk/support/itunes/
    9:31 PM Saturday; August 14, 2010
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

  • HT1918 who do i contact about being charged for an app i did not purchase?!

    I have just found a billing email addressed to me saying i have purchased an app and that i will be charged £59.99 to my bank account. I have did not purchase this app and i have no idea how it has ended up on my phone. The email tells me that £23.64 will be taken from my store credit and £36.35 from my bank. What the **** do i do?! what phone number can i contact apple on? i will contact my bank and report fraud but i cannot find a number on the apple website regarding these situations!

    You can contact iTunes support via email via this page (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for something that I did not purchase

    I was charged for a purchase that I didn't make

    This is for the U.S. iTunes Store.
    https://expresslane.apple.com/Issues.action

  • Was charge for itunes that I did not purchase

    my itunes account was charged talking larry outfit 7 $.99
    talking tom cat 7 $.99 talking robot $.99 for a total of $2.97 which I did not download, which is not on my itouch, nor do I want them.
    please refund my account and I will promise  you that I will be very careful if I ever use my itouch again. not sure I need this kind of frustration in my life I have wasted a hour of my day that I can not get back trying to get help not only did I speak to someone that was rude and not helpful and very condescending he hung up on me.

    You are not addressing Apple here at all.  We are itunes users just like you.
    If your account has been compromised, then change your password, alert your credit card company and discuss reimburement with them and let itunes support know that your account may have been compromised.

  • TS1424 Charged for an app I did not authorize. How can I resolve this issue?

    Charged for an app I did not authorize.  How can I resolve this issue?

    call apple at 1-800-694-7466 or report a problem from purchase history see
    http://support.apple.com/kb/ht2727
    Peace, Clyde

  • TS1702 what do you do if you get billed for an app you did not purchase?

    I received a bill for an app I did not purchase.  How do I reconcile this issue with iTunes?

    Contact itunes support
    http://www.apple.com/support/itunes/contact/

  • HT201303 I have been debited money for an App I did not purchase, however where do I complain all Apple provides are generic answers and nowhere about wrong invoices

    I have received an invoice for an app I did not buy.  I looked at it but at no time confirmed the purchase by using my password - how do I get reimbursed or even where do I complain - all I get are generic answers about protecting my password.

    Right. So you're telling me that Apple has left someone in charge who is totally screwing their customers' experience and no one at Apple will help reign them in and set them straight?
    I guarantee you that she's not the only person who's had this experience and it **** well sours me from buying another iPhone if I know it won't be taken care of if something goes wrong.
    I've posted this to let Apple know there's something woefully wrong with their partner and to get that fixed as well. I know Vodafone is the one I'm supposed to deal with; I just want that to be improved.

  • TS1424 i have been charged for something that i did not purchase

    i have been charged for something that i did not purchase

    Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT201359 Cannot connect to iTunes Store now for 3days, was charged 2xs for an app I   did not purchase.

    iTunes acting up? I was charged for Jurassic park app twice that I didn't order and strangely a password must be entered to order from store from my iPad2. Every time now for 3 days goin on four that I hit error with this order link it goes to a new page that's blank, tries to load for a min. Or two and then says cannot load iTunes Store? I'm wondering now how much has been taken from-my travel card prepay  account associated with this.... So Question...how do u access iTunes Store when this happens? Also when purchased link for problems won't access what to do? Hey I luv dinosaurs with my kiddo but I didn't plan to buy it without trying it for a few first. I got free app, and the next day charged  13 bucks... Wut the heck? HELP

    http://www.apple.com/support/contact/

  • HT201303 being charged for an app i did not buy

    Has anyone been charged for an app they didnot buy?

    Judging by the posts on here, yes. If it's happened to you then contact iTunes support and ask for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I was charged for a subscription I did not order!!...

    Last year I ordered subscription Croatia Unlimited. For a period of 12 months. I expected that I will get an offer from Skype if I want to renew my subscription. That did not happen. Instead, this year, two days ago, they just charged my credit card and informed me that I have ordered another year of the same subscription, which I did not.
    The charge is 50.88 € for a period of another 12 months that I did not order and that I do not need. There is no one to contact to ask for my money back. No e-mail I could write to. I feel cheated. I feel Skype has stole my money. It does not feel good. If there is anybody out there who knows how I can ask and get my money back, I would appreciate any help.
    If I don't get my money back, I'll make sure to advise everyone against Skype. One may think that means nothing, but people actually take my advice. To think I actually brought some of my friends and clients to Skype.
    Shame on you Skype.

    Dear Rick,
    unfortunately, in case you did not realize by now, I presume Skype does not even read the posts at this forum, let alone answer on any or act upon receiving any.
    The way I see it, they put this forum together just so that members would have some place to write their complaints an just so that members would feel like they actually have complained about anything. In reality, this is just a tool so that we, Skype members, could exchange bad experiences with someone and then, Skype hopes, we would feel better and forget about money we are all missing, and that went to Skype.
    I support your claims about fraudulent billings, however if this kind of Skype billing started 3/26/12 and has been going on until now, why did you leave your credit card active until now? If you don't have Skype account, it is fair to assume that someone else has used your credit card to pay for their own Skype account. If that is the case, Skype has no reason not to charge because to them it seems legit.
    What you should have done is have your bank or credit card company mark those payments as fraud, refund your money and if necessary cancel your card. And then get a new card. In this way, who ever has used your card to commit fraud, his Skype account will be canceled because Skype will have no means to charge from.
    Best thing for you to do now is to cancel your card and to ask for a refund from bank or credit card company. They should also be responsible if you did not authorize those payments.

  • TS1424 I am being charged for an app I did not buy.

    How do I get credit for an App appearing on my App Store invoice that I did not buy??

    Hi Charles..
    You can report the issue to Apple using the email form here >  Apple - Support - iTunes Store - Contact Us

  • Who can i contact if i am being charged for an app i did not buy?

    I have never bought anything from the istore or itunes, and just got an email saying i purchased
    KingdomConquest, KC 660CP
    Report a Problem
    SEGA CORPORATION
    In-App Purchase
    $4.99
    KingdomConquest, KC 660CP
    Report a Problem
    SEGA CORPORATION
    In-App Purchase
    $4.99
    KingdomConquest, KC 3800CP
    Report a Problem
    SEGA CORPORATION
    In-App Purchase
    $25.99
    Subtotal:
    $35.97
    Tax:
    $2.52
    Order Total:
    $38.49
    I click on report a problem, and i get this:
    Your search had no results. To report a problem about purchases older than 90 days, contact iTunes Store Support.
    Every place i go, transfers me somewhere else..
    I don't know who to contact, and ASAP, i don't want to be charged this $38.49..
    Mindy

    Does anything show on your account's purchase history ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
    If it does, and nobody else has access to your account or devices and may have made them, then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    If nothing shows on your account's purchase history then you may also want to contact your card issuer.

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