I was charged for the same app twice, but I only had enough money to purchase it once. I used a prepaid Mastercard, and cannot remove it from my account. I am also unable to download anything from iTunes. How do I fix this?

The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some  computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?).  As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing.  Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail.  I set it up as you suggested and I can send to and receive from this client without a problem.  You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox.  Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course.  The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself.  I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions.  This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line.   You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance.  You've made more sense than anyone else so far and that deserves some points, surely?

Similar Messages

  • What do i do if i was charge for the same app twice?

    what do i do if i was charge for the same app twice? and how do i get my momey back?

    Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
    To report an issue with a purchase, follow these steps:
    • Open iTunes. If you are already signed in, skip to step 4.
    • Choose Store > Sign in.
    • Enter your account name and password, then click the Sign In button.
    • Choose Store > View My Account
    • Click the Purchase History button
    • Click the Report a Problem button at the bottom of your purchase history
    • Click the arrow next to the purchase with which you want to report an issue
    • Click the Report a Problem link next to the item with which you wish to report an issue
    • Click the Problem menu
    • Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
    • Write comments about the issue (optional).
    • Click the Submit button

  • HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

    I was charged for the same ringtone twice. Who do I contact for a refund???

    http://www.apple.com/support/contact/

  • TS1424 I was charged for the same ringtone twice as far as i know i only downloaded it once??

    Why was i charged twice for the same thing,i only downloaded it once that i'm aware of,how do i get my credit back?

    You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
    What you can redownload for free will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes, and in the Purchased tabs in the iTunes and App Store apps (and the Purchased tab in the ibookstore in the iBooks app) on your phone. If you redownload via those then you shouldn't be charged again.

  • What do i do? I got billed for the same app twice

    I got billed for the same app twice.

    If this is from the iTunes Store, go here to report the problem:
    http://www.apple.com/emea/support/itunes/contact.html
    If this is from the Mac App Store, go here:
    http://www.apple.com/support/mac/app-store/contact/
    This forum is for questions about the Communities themselves.
    Regards.

  • HT204088 doubled charged for the same app

    Why am I getting doubled charged for the same app

    Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

  • HT204088 billed for the same app twice

    I have noticed I get billed on occasion for the same song or app twice.  My 12yo daughter has an iphone too, and the double billing comes from her device. doesn't itunes recognize that an account has alreay purchased something?

    Not if they keep clicking on the store to re-download. There are multiple verisons of the same songs on the store, so each one is considered different. To re-download properly, do this:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
              http://support.apple.com/kb/HT2519

  • HT201303 I have been billed for the same app twice

    The app doesn't cost much ($0.99) but it still irritates me that this "glitch" or "error has occured.
    I do not insist on a refund but i would appreciate it if apple would look into this mistake and fix it for the future.
    Thank you.

    http://www.apple.com/support/contact/

  • Trying to recover bad app, got charged for the same app

    My US and Canada Navionics app on my iPad wouldn't load so I deleted it and then tried to recover by syncing my iPad on iTunes. Resync did not reinstall Navionics app. Downloaded app from apps store, now OK except I have been charged $49.99 and $54.99, a total of $104.98. How do I get these charges cancelled.

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Been charged twice for the same app

    Hi all..
    I know your all gonna say that it is not possible to be charged for the same app twice but I think I have been charged.
    Let me explain.
    I own an iPhone 4 and purchased Airport Mania @ 59p (uk price) and did this 17/07/2010 and I can see this in my purchase history.
    I then bought an iPad over the weekend and I wanted to install the same game.
    So searched for airport mania (didn't press the HD versions or made for iPad) and it showed the price of 59p nothing popped up saying I had bought this before..
    But.....
    This morningI log into my acc and I have an email saying I have been charged for the app and it is showing as 59p.
    So I then installed another app I had bought sometime ago "RoadTrip" which calculates your fuel usage (I recommend this app) and it shows up as listed free in my purchase history, but when I originally purchased this back last year it clearly shows I was charged £2.99.
    So can anyone shed any light as to what is going on?
    Thanks
    Ric

    Thanks for all your help
    I only have 1 account using my MobileMe account.
    I have checked the games both show the same title - Airport Mania: First Flight.
    Looking through my history when I purchased it in July 2010 the company was called Reflexive Entertainment. When I downloaded the game on the 21/03/2011 the compnay name has changed to Lemon Games SL.
    Reflexive Entertainment sold the game to Lemon Games SL and the app store are treating this a new app. Which is wrong How many other people have been caught out with this?
    Also I have noticed I have been charged for downloading Rockband content again, and some songs that I purchased for Rockband are no longer listed!

  • I have charged twice for the same app. where to compaint for a refund

    I have charged for the same application twice in itunes store with INR 435 extra in this way i have to pay INR 870 inspite of INR435 its disguesting shame on apple security and services

    Did you click on 'buy' twice ? You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 Billed for the same song twice

    I was billed for the same song twice. It shows in my music once. How do I get credit for this?

    http://www.apple.com/support/contact/

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • TS1702 charged twice for the same app

    I was charged twice for the same app. How can I get a refund?

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

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