I was charged to increase my icloud storage, but never received the new space

I recieved a message on my I-phone that I needed more storage for the cloud. I went into the cloud on my phone and purchased the 10Gb a year. I was charged the $20.00 for it, but didn't get the storage. Is there something else that I need to do?
Thanks,
Christine

I have a similar issue, though it's only been less than a day since the issue cropped up. I received notice that this was an issue through an email from Apple falsely stating that I had downgraded to a free (5 GB) account, when in fact I had already been charged $20.00 for the 15 GB plan. All this and more is explained in a question thread I started about half an hour ago or so.
So far, no replies in my question thread....

Similar Messages

Im trying to increase my iCloud Storage but receive a message "Your Apple ID has been disabled" I have already updated my payment information...what do I need to do to enable it?

Im trying to increase my iCloud Storage but receive a message "Your Apple ID has been disabled" I have already updated my payment information...what do I need to do to enable it?

See this Apple document for help...
http://support.apple.com/kb/ts2446

My iPad says I don't have enough storage. It is locked up and I can't get to settings, close, etc. I went to my mac laptop and increased by icloud storage but thaty did not help

My ipad 3 says it cannot back up as there is not enough storage. my choices are "setting" or close. It will not let me select either of thes e and just goes black. I went to my MAC and increased by cloud storage but this did not seem to help
Any suggestions

Reboot the iPad by holding both the power and home buttons until the apple logo appears and it restarts, ignoring the red slider if it appears. That should get it operational again and you can proceed from there.

I was given a refund, but never received the money

I'm very frustrated at this point. After the most recent update, an app I frequently used no longer worked. iTunes agreed to give me a refund for in app purchases. This refund has not been received. I have been in contact with my credit card company and there is no pending refund. iTunes says they sent it and I should have received it last week. Obviously there is a problem.

Obviously there is a problem but there is nothing we as users can do to help you solve it. You need to resolve it with iTunes support and the credit card company.

Song Pop - Coins charged but never received

I've bought 400 coins inside Song Pop game, the value has been charged in my credit card, but the coins was never received.
Número do pedido: MGT69X2SGB
Fatura: 159035033461

My name is Lisa Shiner as I was playing Song Pop, I purchased coins. I was charged $1.99 x 3, but never received the coins. I puchased the itunes card today. This incident occurred today. I has been a couple of hours and I still don't have the coins I purchased.

I noticed this question has been asked a lot, but I still do not understand. How do I get my ALL of my iTunes music onto iCloud. I have already subscribed to match and increased my icloud storage. Only some of my music is in the cloud, not on iphone

I have noticed that this question has been asked a lot, but I am still not understanding. How do I move ALL of my music on iTunes into iCloud? I have subscribed to match and increased my iCloud storage. Only part of my music is in the Cloud and not on my iPhone.

Hello, Crafter Lady.
Thank you for visiting Apple Support Communities.
You may find this article helpful when troubleshooting issues with iTunes Match.
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Cheers,
Jason H.

HT204053 I put in my cc info and billing address to buy more iCloud storage, but it isn't showing in my IPad. What do I do?

I just bought more iCloud storage, but it doesn't show in my IPad. What do I do?

dllwelsh wrote:
I just bought more iCloud storage, but it doesn't show in my IPad.
Buying more iCloud Storage does Not increase the Storage Capacity of your Device.
If, for example... yours is a 16 GB ... it will Always be a 16 GB

I recently pay for a 20gb of icloud, they charged from my credit card and i dont receive the gb. What can i do?

I recently pay for a 20gb of icloud, they charged from my credit card and i dont receive the gb. What can i do?

Hi gonzaloherazo,
Welcome to Apple Support Communities.
It sounds like you’ve paid for an iCloud storage upgrade and aren’t seeing the additional storage space. The article linked below provides a lot of great iCloud Storage information and troubleshooting suggestions, it will also walk you through contacting iCloud storage billing.
Get help using iCloud storage
I hope this helps.
-Jason

HT201318 i've paid for my icloud storage but now need a vat receipt, where can i get one?

i've paid for my icloud storage but now need a vat receipt, where can i get one?

Usually Apple sends an invoice to your mail 1-2 days after your purchase.
You may even search the invoice yourself, but I'm not sure if you will find it before 1-2 days.
More info here https://discussions.apple.com/message/12360444#12360444

I have deleted so many pictures, and I only have about 6 apps but i still don't have storage. Whenever i try to take picture it won't let me because there is no room. I just bought more iCloud storage but it didn't help. Any suggestions?

I need advice on getting more storage for my iPhone 6. I have just bought more iCloud storage, but it didn't help. I only have about 100 picture and 6 apps. I also recently purchased music and it won't let me download it to my phone because there is no storage. Any suggestions on getting more storage for my iPhone?

iCloud storage has nothing to do with the memory available on your iPhone.
Have you tried a reset?
Also, see this article:
If you get a "Not enough free space" alert on your iPhone ...

How do I get my music onto icloud from my ipad? I can see i have plenty of icloud storage but can't get my music to store on icloud hence taking up lots of storage on my ipad

How do I get my music onto icloud from my ipad? I can see i have plenty of icloud storage but can't get my music to store on icloud hence taking up lots of storage on my ipad

If you want to be able to access your entire music library from iCloud, you'll have to subscribe to iTunes Match (http://www.apple.com/itunes/itunes-match/). Music purchased from the iTunes store is already in iCloud as it can be redownloaded at any time (see http://support.apple.com/kb/ht2519).

Firstly, I can't open iPhoto on my macbook as of a few days and could it have anything to do with a problem I have updating my iPhone's software as I've downloaded extra iCloud storage but I still can't get the iPhone to recognise the space for software

Firstly, I can't open iPhoto on my macbook as of a few days and could it have anything to do with a problem I have updating my iPhone's software as I've downloaded extra iCloud storage but I still can't get the iPhone to recognise the space for software

No. With the amount of information you've provided it's impossible to offer a potential solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when iPhoto opens?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
For the iPhone issue ask in the iPhone forum.
OT

I still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone

i still have 5 Gb icloud storage but 2.1 gb on iphone I want to upgrade to 6.0 but need 2.6 gb on my phone can i use icloud to free up some space and still access the apps that I store there on my iphone.

No.
You need to delete content from your iphone.

Am in Europe (UK) with iPad. Comput er(Mac) at home. Bandought videos and iCloud storage, but still can not download all the videos. How can I get them to store in the cloud and come out a gain to my iPad? Need something to watch at night,etc. tx

Hi all. I. Bought videos from iTunes and also bought the lowest amount of extra iCloud storage. I assumed the videos could be stored in the cloud and called back automatically to the iPad when I needed them. They won't all download, Apple hasn't answered my call for help via e mail, and I don't know what to do. I deleted stuff from the iPad and got rid of some of the videos I'm not watching (hoping to maybe download them again later on).
I don't get how the Cloud works, and I don't really know which article to read for info. HELP?
thanks,
Isabella

Not all video is available for redownload.
Purchasing more icloud storage has nothing to do with itunes purchases.
Itunes purchases ( the ones that are made available for redownload) are automatically available in icloud. you do not have to purchase any icould storage for this.
You should not delete anything. you should always have a backup copy.
Movies are only available for redownload in the U.S:
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available.

HT4847 iCloud emails me to say I have exceeded my iCloud storage but Settings tells me I have 18 out of 25gbs available. I can't understand this.... can anyone explain?

iCloud emails me to say I have exceeded my iCloud storage but Settings tells me I have 18 out of 25gbs available. I can't understand this.... can anyone explain?

Same problem. Received a from icloud about 2 hours ago saying that I had exceeded my storage and my mail would be stopped. Checked all devices and I have 22.5GB available. It sounds as if there is a problem with icloud?

I was charged to increase my icloud storage, but never received the new space

Similar Messages

Maybe you are looking for