I was charged twice but received only one purchase. where do i go to get refunded?

when i press the report problem button it doesnt really go anywhere.

Hi .
Click here >  How to report an issue with Your iTunes Store purchase
And explain that you were charged twice here >  Apple - Support - iTunes Store - Contact Us

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    Click here >  How to report an issue with Your iTunes Store purchase
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    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
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    In compliance with the Health Portability and Accountability Act "HIPAA"
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