I was charged twice for adobe creative Cloud

I have been charged twice for Adobe Cloud

The refund has been initiated for the duplicate charge & you will be receiving the money soon.
Regards
Rajshree

Similar Messages

  • Charged twice for Adobe Creative Cloud subscription

    So just after all my bank card credentials was out in the open due to the Adobe Hack, i get billed twice.
    Thanks guys, what's next?

    The refund has been initiated for the duplicate charge & you will be receiving the money soon.
    Regards
    Rajshree

  • Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

    Hello I was charged twice for adobe story plus, I need this problem corrected and a refund issued for one of the subscription charges, I tried chatting with Adobe and they were unable to help me. Where is email support?

    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I got mistakenly charged twice for my Creative Cloud subscription this month.

    I signed up for the monthly subscription of Creative Cloud as a student on Feb 24 and got charged $19.99. Then in March I got charged twice. On March 19 and March 24, both for $19.99. Why?

    Hi there,
    There are two active subscriptions on two different email addresses. If you are using only one account, please contact support here - Contact Customer Care to cancel one of the account.
    ^Ani

  • Urgent: I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID.

    Hi I just bought 3 anual pre paid memberships for adobe creative cloud, with the same Adobe ID, I want to install each membership in one different computer, how I do it?

    One Adobe ID can be used to activate any CC subscription twice. So you need to have three  different Adobe ID for each of the pre paid subscription so that they can be used.
    If you keep the same ID for three CC, it will not activate the third time & ask you to de activate it from the previous one.
    You can return two of the subscription & buy them under different ID.
    Regards
    Rajshree

  • Help me cancel the 30-day free trial period for Adobe Creative Cloud

    HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
    Please, assure me you won't start charging me after the free trial period.
    Thanks

    alexacaesco wrote:
    HI, I want to cancel my 30-day free trial period for Adobe Creative Cloud.
    The customer support should be better. How are we supposed to contact you guys if there is no phone number for the USA?
    Please, assure me you won't start charging me after the free trial period.
    Thanks
    Oh!! just stop using it and after 30 days, it will expire.  No need to to take any action.  It is free so anyway so why bother?
    They cannot start charging you because they don't have your credit card details.  They need to have your express permission to take out a full contract of 12 months.

  • I was charged twice for the same order!

    I was charged twice for the same item; once for my online pre-order through BestBuy.com and again when I picked up the item at the Best Buy Store.
    I pre-ordered an Xbox One - Day One Edition from BestBuy.com on 09/02/2013. I scheduled to pick up the item at the Best Buy Store in Eden Prairie after the Microsoft release date of 11/22/2013. On 11/25/2013 I arrived at the Eden Prairie Best Buy excited to pick up my Xbox One - Day One Edition.
    The Best Buy staff had difficulty linking the pre-order to the in-store pick up. They couldn't confirm if I already paid for the item through BestBuy.com. They asked for my various email addresses and phone numbers and I was required to show them my ID which matched the name on the sticker which was placed on the side of the pre-ordered item. I waited 10-15 min at the checkout until the 3 Best Buy employees troubleshooting the transaction were satisfied. Little did I know, I was being charged twice for the same item! Once for my online pre-order through BestBuy.com and again at the store when I was picking up my item! The worst part is that during the confusion during the in-store pickup, the Best Buy staff created a new transaction ticket to complete the checkout. This created a new entry in their system which claimed that I picked up two Xbox One - Day One Editions! I would like to point out that the Day One Edition could only be obtained through the pre-order process, and only one pre-order was allowed per person!  (This was Best Buy's Policy) My transaction involved only one pre-order number! (removed per forum guidelines) This makes it impossible to sell me (2) Xbox One - Day One Editions.
    On 11/25/13 I received 2 paper documents along with (1) Xbox One - Day One Edition with serial number: (removed per forum guidelines) from the Eden Prairie Store.
    1. A Best Buy Pick-up Acknowledgement for $536.36 for order number (removed per forum guidelines). This document did not contain a serial number for the item. The document was printed at 6:31PM.
    2. A standard Best Buy receipt for $536.36 printed at 6:35PM. (4 minutes after the first document) This document did contain a serial number for the item: (removed per forum guidelines).
    Now for the two charges:
    1. The first charge on my card ending in 8754 was on 11/22/13 for $536.36 from BestBuy.com.
    2. The second charge on my card ending in 8754 was on 11/26/13 for $536.36 from Best Buy Eden Prairie.
    I noticed the additional charge error after I returned the item (that I was charged twice for -Serial Number: (removed per forum guidelines) on 01/02/14. I checked my account to make sure I was refunded and I noticed I was charged twice. At this time I spoke with the Best Buy Customer Service at the Best Buy Eden Prairie Store. They recommended I call the Best Buy number on the receipt to sort it out. I called the number and due to the holiday congestion I was unable to connect with a Best Buy Representative after waiting for an hour. I again contacted the Best Buy Customer Service at the Eden Prairie Store and they recommended I file a claim with my bank.(Wellsfargo)
    I filed a claim with WellsFargo ((removed per forum guidelines)) but after 4 weeks the issue did not get resolved.
    After the Wellsfargo claim failed I filed two new claim numbers with Best Buy in hopes that working with Best Buy:
    1. Best Buy Claim # (removed per forum guidelines)
    2. Best Buy Claim # (removed per forum guidelines)
    I also printed the following documents on 06/1/14 and presented them to the store manager for review:
    -Bank account statement showing the two charges 4 minutes apart.
    -A Best Buy Pick-up Acknowledgement
    -A standard Best Buy receipt
    -The return slip from the return on 01/02/14.
    -Screen captures of my email pre-order acknowledgement
    -Screen captures of my email pick-up acknowledgment.
    After spending 2 hours at the service desk I was denied a refund because Best Buy claimed two Xbox One -Day One Edition's were purchased by me, 4 minutes apart, however, Best Buy could only provide one serial number for the transaction. I stated that the claim could easily be settled if they provided the two serial numbers in their system that were sold to me with my signatures. They could not. It is frusterating as the customer because I know there was only one serial number involved in the transaction.
    I then filed a claim with the Better Business Bureau. Best Buy responded that their records show no inventory adjustments therefore they will not issue a refund. To prove that they sold me two xboxs they could simply provide the two serial numbers that they received payment for. Best Buy will not do this because they know they only have proof of one serial number in the transaction.
    I consider Best Buy's response unethical. I don't want to believe that they are in the business of stealing but their lack of understanding and willingness to entertain the possibility that they made a mistake is convincing me otherwise. If you can't prove you sold two items, you have no business in charging for two items. I can prove that I have been charged twice in error. I was also disappointed that they did not address the facts in my claim. Best Buy is losing a customer of over 20 years.
    Thank you for your time in reading my message.

    Hello Consumer777,
    I sincerely appreciate the amount of detail you’ve provided in your post. It appears you’ve been dealing with this scenario for quite some time, and I thank you for bringing it to our attention on the forums.
    I’ve reviewed your case history with Best Buy in regards to this issue, as well as the details of the Better Business Bureau (BBB) case that was opened. We provided our definitive response to the BBB and Best Buy’s decision on the matter has not changed.
    Thank you for sharing your feedback on the forums.
    Sincerely,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT201303 I was charged twice for the same song how do I get reimbursed?

    I was charged twice for the same song how do I get reimbursed?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT3702 I was charged twice for the same purchases

    I was charged twice for the same groip of purchases how do i get my money back?

    You can contact iTunes support via this page (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

    Sent from my iPhone
    Begin forwarded message:
    From: John T Smith <[email protected]>
    Date: December 6, 2014 at 12:45:42 PM EST
    To: Giuliana Bono <[email protected]>
    Subject:  I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    Reply-To: [email protected]
    I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
    created by John T Smith in Adobe Creative Cloud - View the full discussion
    https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6991257#6991257 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6991257#6991257
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • HT1933 i was charged twice for a "in app purchase" how can i fix this?

      i wanted to take advantage of the Fitstar June sale event, so i went ahead and purchased the "get lean" program which was $7.99 coming out to be $8.65 with tax. Today i noticed that i was charged twice for the exact same app. How can i fix this?

    Contact the iTunes Store staff, or the application's creator, or if the purchase was charged to a credit card, dispute the charge.
    (113091)

  • Hello i need help for adobe creative cloud...when i launch application adobe  cc 2014  for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar  for a while and  suddenly this application close automatic

    hello i need help for adobe creative cloud...when i launch application adobe  cc 2014  for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar  for a while and  suddenly this application close automatic

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...

    I bought license for adobe creative cloud but i can't use any of the programs. I already used the 30 days trial and after that i couldn't use a single one of the programs. can anybody help me...

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    I just bought 3 memberships for adobe creative cloud with the same ID, how can I install each membership in 3 different computers.

    Welcome to Adobe Forum,
    You have CC for individual purchased which can be activated on two machines by the same Adobe ID.
    How ever if you want to use it on more than two machine, you can cancel this order & buy the creative cloud for Team, in which you can buy the number of seats & assign them to as many user you would like to.
    Each user can activate it two times with 100GB of space as compared to 20 GB space for CC for individual.
    Regards,
    Rajshree

  • TS1368 I was charged twice for an app that I purchased..how can I fix this problem?

    I was charged twice for an app I purchased. How can I fix this problem?

    http://www.apple.com/support/contact/

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