I was charged twice for an in-app purchase

I was playing DragonVale and purchased a bag of gems and only recieved one. Is there any way to correct this? I don't care if one of the purchases are refunded or I recieve the second bag.

Contact iTunes store support.  A link is found on the bottom of every page in the store.

Similar Messages

  • HT1933 i was charged twice for a "in app purchase" how can i fix this?

      i wanted to take advantage of the Fitstar June sale event, so i went ahead and purchased the "get lean" program which was $7.99 coming out to be $8.65 with tax. Today i noticed that i was charged twice for the exact same app. How can i fix this?

    Contact the iTunes Store staff, or the application's creator, or if the purchase was charged to a credit card, dispute the charge.
    (113091)

  • HT204266 I was charged twice for the same app how do I get a refund/credit?

    I was charged twice for the same app how do I get a refund/credit?

    You will need to contact iTunes Support. You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
    If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

  • HT201359 I was charged twice for the same app. How can I get refunded?

    I was charged twice for the same app that my son accidentally loaded.  How do I get refunded?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I was charged $100 for an in app purchase today and I have no idea what it was for...how do I get this reversed?

    I was charged $100 for an in app purchase today and I was unaware of any fees that went along with it - or how it was even done.  Who can assist me in how I can get these charges reversed?
    Thank you.

    Contact the iTunes Store staff, or the application's creator, or if the purchase was charged to a credit card, dispute the charge.
    (113091)

  • HT201272 want to know why my account was charged twice for the same app on 2 different dates

    im trying to find out y my account was charged twice on two sepprate dates 4 the same thing?

    Did you re-download them on the second date from the main part of the store instead of the Purchased tab ?  You can contact iTunes support via this page and ask them what happened (these are user-to-user forums, we won't know) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 I was charged double for an in-app purchase??

    what do i have to do to get a credit for an incorrect billing for an in-app purchase?  i have tried reporting a problem in itunes under my recent purchases and it directs me to apple's support page.  please help!

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 I have been charged twice for an in app purchase, how do i get a refund?

    I made a purchase in an app (Paradise Cove Game), I only received 1 bundle but have been charged twice. Can anyone tell me how I can get a refund? Thanks

    You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4009 Charged twice for an in-app purchase

    Recently I made a in-app purchase for the game Infinity Blade, the item is the bag of gold 150,000. When I checked my purchased histroy it show two transactions of the item. In game it only reflects that I bought only 1 item. Who do I contact and how?

    k2k85 wrote:
    ... Who do I contact and how?
    Contact iTunes Store Customer Service:
    Use this Link  >  Apple - Support - iTunes Store - Contact Us

  • HT204088 Charged twice for an in app purchase

    I recently made a purchase via the Simpsons tapped out game. When I got my email receipt from iTunes I have been charged twice. I clicked on the report a problem link next to the purchase but it just keeps saying cannot connect to iTunes...can anyone give me any advise on what I need to do please?
    Thank you!x

    If that route isn't working then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Charged twice for an In App purchase - debited from gift card balance and credit card.

    A couple of days ago, I redeemed a gift card to my account. My son bought an in app purchase - and it has deducted the amount from both my Visa card and from the balance of the gift card.
    Can anyone advise how a) I prevent this happening again and b) who I contact for a refund?
    Thanks!

    Click here and ask the iTunes Store staff for a refund. You can also contact the credit card's issuer and dispute it.
    (124468)

  • TS1424 i've been charged twice for an in-app purchase, how do i get this resolved?

    my son downloaded a game from the app store and as the password wasn't required for 15 minutes he was able to purchase gold coins without my knowledge. However i have now been charged again but nothing else has been purchased. i tried to call apple for support but the ivr keeps telling me to go online and will not put me through to an advisor. please help

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html
    You can change the passcode to IMMEDIATELY.

  • I got charged twice for an in app purchase and i need a receipt asap

    Tried purchasing gems for brave frontier and phone lagged out....got back on and it said i made a the purchase but no product from the game was delivered....tried again and the delivery was instant....paid for 2 and i got 1 and brave frontiers support wont help unless i get a receipt

    Go into the iTunes store and into your account.
    After entering your account there should be purchase history in the 3rd tab ( if you're using the latest iTunes software ).
    Printscreen your Purchase history and send it over to Brave Frontiers help and support forums.
    Hopefully this helps you!

  • TS1702 I am charged twice for an in app purchase on my credit card

    Has this happened to anyone else and how did u fix it. It has happened several times now

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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