I was deducted money twice from my account when I purchased Temple Run Oz from Itunes..

Initially 60rs was deducted and again another 55rs has been deducted..
For a game of 55rs I have been charged 115!!!!!
Can you please explain why was this?

Hi suvenk,
Welcome to the Support Communities!
Click on the link below to contact the iTunes Store about your issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy

Similar Messages

  • I have a new Ipad and was trying to sync from Itune what is on my Iphone. It keeps saying "Ipad can't be used Apple Moble device service isn't started".  ????  help  It also said that on my Iphone just now when I was trying to connect to Itunes.

    I have a new Ipad and was trying to sync from Itune what is on my Iphone. It keeps saying "Ipad can't be used Apple Moble device service isn't started".  ????  help  I then tried to connect my phone to Itunes and it is saying the same thing???  Help what is going on?

    Right click 'computer' in your PC/laptop (whichever).  Click 'Manage', then 'Services and Applications', then 'Services', you should see 'Apple Mobile Device' running or stopped.  If you couldn't find 'Apple Mobile Device', it means you haven't download iTunes into your PC/laptop (whichever).
    Cheers

  • Frozen rogue image on macbook air: synced iphone, was asked to download from itunes, to restart, did this. when restarted there was photo of chocolate saying 'love you'. never seen image, it will not delete, the techs at work tried too. No luck.Virus?

    frozen rogue image on macbook air: synced iphone, was asked to download from itunes, to restart, did this. when restarted there was photo of chocolate saying 'love you'. never seen image, it will not delete, the techs at work tried too. No luck.Virus? any ideas?

    I'm an applications developer and also run a part-time videography business. As such, I require more than 3.12GB of RAM. That is the physical limitation of a 32bit system. Pointless to stay on 32bit if you plan on having more than that much RAM.
    I'm also not about to pay someone to fix my PC when I can do it myself. I was originally hoping for someone who had experienced the problem before to point me in the right direction so I didn't have to spend so much time trying to figure out what the issue was for myself.
    Basically, in the end the problem was caused because right at the point in time when I chose to uninstall, and reinstall; Apple released a new version of iTunes. This version in turn had a requirement of iOS 4.2 to sync with the iPhone. This is a pretty embarrassing for Apple that they would release software reliant on other software before said software was released.
    Had I realised I was downloading a newer version at the initial point of installation, this wouldn't have been an issue. I could've easily have rolled back iTunes to the previous version and gotten on with my life.
    Another issue is that iTunes is not actually a 64 bit application. It masquerades as one to allow installation on the 64 bit platform.

  • HT1937 i have a white iphone 4 that says it was approved but restoring from itunes does not show (congrats unlocked message)

    i have a white iphone 4 that says it was approved but restoring from itunes does not show (congrats unlocked message)
    hel

    MaDCrackeR wrote:
    Email from AT&T says the IMEI number was approved for unlocking
    ..........4S that worked fine and it shows the message "congrats unlocked" in itunes
    When restored. But the 4 does not. AT&T insists its unlocked but they are only going off
    Of the request and IMEI number. Is there a way from the phone i can verify it was unlocked?
    If AT&T e-mail says it is unlocked, then believe it is so. Insert non-AT&T SIM inside and after backing up restore in iTunes again. Unlock gets attached.
    You can check the status of the unlock request on AT&T web-site.

  • My Iphone5 is frozen as I was updating. Message from iTunes - Unknown Error. But now can't restart. How can I make it restart

    My Iphone5 is frozen as I was updating. Message from iTunes - Unknown Error. But now can't restart. How can I make it restart

    Hey sokkas,
    Thanks for the question. I understand you are experiencing issues updating your device. The following resource may assist you:
    If you can't update or restore your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT1808
    Additionally, if you are receiving an error message when attempting to update or restore, see the following:
    Resolve iOS update and restore errors
    http://support.apple.com/kb/TS3694
    Thanks,
    Matt M.

  • HT3702 i was billed 21.76 from itunes and did not autorized this debit

    i was billed 21.756 from itunes and did not autorized this debit

    Contact support. No one here can help you with that. We are just Apple/iTunes users like you:
    http://www.apple.com/support/itunes/contact/

  • HT2534 I was charged for songs on my credit card but I had an iTunes card and they deducted from that too so I was double charged .  How do I get my money back from iTunes

    I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes

    Go here:
    http://www.apple.com/support/itunes/contact/
    and follow the instructions to report the issue to the iTunes Store.
    Regards.

  • Has anyone ever had money stolen from itunes account?

    Has anyone ever had money stolen from their itunes account?

    Rather than attempting to answer an open-ended and/or rhetorical question, might I suggest you post your specific issue or problem so that we can offer possible solutions or direct you to the appropriate resources?
    Regards.

  • Money stolen from iTunes account.

    I saved up a few bucks to pre-order an album that'll be available on the 20th and someone used my account to buy a 2$ app. Can I find out what iPhone did it and can I have that money back in my account?

    Hi Dumb Brodd,
    Welcome to the Support Communities!
    The article below will show you how to review your account and report any issues to the iTunes Store.
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
    Judy

  • Want my money back from iTunes

    Credit card fraud from iTunes 60 rupee deducted twice for opening iTunes's setting and before also I was charged 70 wat the **** are they fooling ,without purchasing any thing paying money for wat ??

    When you add or change credit card details (and/or your address) on your account then you will likely receive a small temporary holding charge (as a lot of retailers do) to check that the card details are valid and that the card is active (it should disappear within a few days) : store holding charge
    For the the 70, you've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?
    If you don't recognise the charge then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do you get your money back from iTunes?

    I bought an album off of iTunes yesterday (Jason & deMarco, "Till The End of Time" and it was just beautiful so I went back today to buy an earlier album they offered called "Spirit Pop". EVERY song skips and is marred in some way, halting, as though there is a scratch on the record - but it is digital!!!
    I am so angry. I wasn't sure if it was me or the songs so I went back to iTunes and bought a single song from the album and got the same thing!
    So how do I complain to iTunes? I want my money back or an album that doesn't skip. When I go to iTunes they have no complaint department or area to write to Apple to ask for help!
    I won't buy from iTunes again unless I can get quality recordings.
    Lisa

    Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
    (32104)

  • Can you get your money back from itunes

    Can you get your money back from itunes

    if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt. 

  • HT201303 Today I received a fake iTunes receipt for $699.99. There was no money paid from my account - and no live links in the email. So this was a failed scam. Hopefully Apple is doing something about this?

    Even though the links didn't send me to another site (as some have reported), and no money was taken from my acount, this is too close for comfort. Apple, please take action against this (apparently Rusian - at least that's where the links lead) invasion.
    Thanks!

    That phishing scam has unfortunately shown up quite a bit lately.
    See this document:
    Identifying fraudulent "phishing" email

  • HT1918 money taken from itunes account ?

    hi can anyone help ?  ive opened a itunes account so i can download apps, my account says all my apps have been free ones but i have had £1.58 taken from my account by itunes, can anyone help with this matter or give me a uk number to cantact on
    regards jarvo52

    Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
    Store holding charge : http://support.apple.com/kb/HT3702
    There isn't a phone number for iTunes Support, either here in the UK or elsewhere.

  • Money missing from itunes account

    Help? I had a balance of $10.39 and now I have only .61c, I haven't made any purchases so I'm confused as to where the funds have gone?

    Welcome to the Apple Community.
    Have you checked Your Purchase History using your computer.

Maybe you are looking for

  • Deleting a row from advance table:urgent

    Hi All, I am using Advance table with "Add Another Row" button.Situation is like this, i have an empty row and an exsist row in my Table. Against each row i have a Delete image.Now my problem is, when I am clicking on the Delete image, i am getting t

  • Can't capture due to a lack of disk space...except the disk is empty!

    Using 5.1.4, I'm attempting to capture some DV footage to an external hard drive with about 60gb free. For some reason, once FCP has captured 2 gigs worth of footage, it stops and claims there isn't enough space on the disk. My system settings show t

  • Video wont transfer to iPod Classic

    Why is this? It transfered before, then I wiped it and now it wont transfer, saying those videos aren't compatible with this version of iPod.

  • Online keyboard shortcuts documentation for Final Cut Pro 6

    Hello, Does anyone know where to find a pdf or other doc or website for Final Cut Pro 6 keyboard shortcuts online? There's not one in the manual that I could find, actually (still getting acclimated from Avid days, I sure could use an extensive refer

  • How to assign default cost center to exchange differences ?

    Hi all, Default costcentre for currency exchange differences missing in the company code. How to assign ? Please answer at the earliest. regards narasimha rao