I was downloading a song and we lost power last night and it took the cost and did not give the song download

Please help our Power went out when I was downloading a purchase last night and it charged me for it and I can not find any of the down load it crashed our computer and everything. Please help!

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.
If the above doesn't work go to https://expresslane.apple.com ; select 'iTunes' in the first column; 'iTunes Store' in the second column; third column click 'Purchases, Billing & Redemption' and proceed from there.

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I just upgraded my older G5 from tiger to leopard and it is now at 10.5.8, I was unaware that the new system did not support the classic envoirnment and cannot access my 6.0 version of Photoshop, which I use often...how do I get P.S. going again?

I just upgraded my older G5 from tiger to leopard and it is now at 10.5.8, I was unaware that the new system did not support the classic envoirnment and cannot access my 6.0 version of Photoshop, which I use often...how do I get P.S. up and going again?

Niel...
I installed Leopard 10.5.6 and then it upgraded to 10.5.8, when I installed it I had the old info saved to a "previous systems" folder, where most of my artwork, etc. were saved, I have a one terabyte Lacie backup that unfortunately did not work as it was intended...it saved the new info and not the old. I did look into the system preferences folder and found the classic file, of course it wouldn't launch...but I have the old G 5 startup discs and will try to do it as you stated. I will try also to move it out of the previous folders file to my hard drive and see how that works.
thank you for your time and help,
Dennis

Trying to download photos from my ipad to my PC. Have done it before, but this time, Itunes recognized the ipad, but the computer itself did not recognize the ipad.

Trying to download photos from my ipad to my PC. Have done it before, but this time, itunes recognized the ipad, but the computer itself did not recognize the ipad.

Hey BJDaugh24,
Thanks for the question. If I understand correctly, the iPad is not in iTunes for Windows. I would recommend that you read this article, it may be able to help the issue.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

Bought the paid version . I can not download the program . Did not send the code .

Bought the paid version . I can not download the program . Did not send the code .

Which version of Photoshop?

I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store. can i still get it?

Hi, I am a student and i bought an macbook air about 1 month ago but i did not get the 100 giftcard from the apple store (that comes when students purchase computers).Am i still eligible to get it?

Not usually.
Apple has had similar offerings every year, to which they always establish a time interval for elligibility. I've not seen where they give credit to prior sales on the education perks.

I have just downloaded a trial version of Photoshop Elements onto my Mac Book Pro (10.9.4) and attempted to use Elements on an existing Photoshop file. I did not see the Elements option in my filter menu and need assistance

I have just downloaded a trial version of Photoshop Elements onto my Mac Book Pro (10.9.4). The installation to my hard drive went fine so I attempted to use Elements on an existing Photoshop file. I did not see the Elements option in my filter menu and am uncertain as to how to "add" the Elemnts to my existing filter choices. Please advise.

I'm sorry but it's very hard to understand what you mean. What filter menu? In which program? Do you mean you're trying to use PSE as an external editor with some other asset management program? Which one?

HI, Idid a up grade of my osx mauntain lion and it cancelled all my document, bookmarks and mailboxes it is normal? I have lost a lot of data bacons of it because i did not do the back up of all my files just the back up of my photos. . .what can i do

HI,
Since a while I have received from apple the warning for an up grade for my Os x Mountain Lion and finally I decider to do it. . . . and since it was just an up grade I DIDN'T DO A BACK UP of all the content of my book pro because I thought it wasn't necessary . . . .but when I did it . . . . .it cancelled me all my files in documents, most of all my mail boxes in mail and most of my bookmarks in safari.
I do not understand why; since i did not change my os but just did an up grade of my existing one. . . . . .result I lost a lot of data and I do not know what to do.
Is this normal that it cancelled data in my documents folders and in others parts of my mac pro ?? ? ? . . . .ad if it is so why don't you write a warning saying that before going through with a simple up grade of your OS of your computer everybody should do a back up of everything it has in it ?!?!?!
Buongiorno,
Da qualche tempo mi era avvivato l'annuncio da vii di apple che c'era un ap grade per il mil system operative per il mio Os x mountain lion e alls fine ho deciso di faro . . . . .siccome era solo un au grade del systema operativo e non un cambiamento per un Os più recente non ho fat to un back up di tutti il contenuto del mio mac pro . . . .ma dope averlo fat to l'up grade ho realizzato che il procedimento mi aveva cancellato tutti i file contenuti nei midi document, le mailbox che avevo create in mail e i bookmarks che avevo create in safari . . . . . .e forse anche altre cose che non ho ancora visto.
Ma è normale che questo succeda e se si perchè insiemme all'annuncio di dover fare un'up grade non mettete anche una segnalazione sul fatto che prima di procedere è consigliato fare un back up di tutti i datti che si ha nel computer ?
Io adesso mi trovo nella scomoda posizione di aver perso dei dati importanti con perdita di tempo e lavoro.

What happened isn't normal, but does demonstrate why you need a backup, preferably two.
Data Recovery – Best
Data Recovery – Disk Drill
Data Recovery – Data Rescue
Data Recovery – File Salvage
Data Recovery – Stellar Phoenix
Data Recovery - uFlysoft
Data Recovery - Recovering Deleted Files
Data Recovery - Recovering Deleted Files (2)

My ipod 4th gen screen kept jumping this morning. Had to do a restore on it and it is working fine now. However, when I did the restore it did not load the Nike app that was factory installed on my ipod. I use this app daily. Any idea how to get it back

My ipod 4th gen screen kept jumping this morning. Had to do a restore to factory conditions and it is working fine now. However, it originally had a factory installed Nike+ app on it and it did not install with the restore. I use this app daily with the running chip to log my workouts. Anyone know how to get this app back from Apple? Loading the Nike app from the app store is not the same thing as you need gps running continually for it to work (as with an iphone). Can't have that with my ipod unless I'm connected to wifi. Help?? Thanks.

If you go to Settings do you see an entry for the Nike app? There is no way to delete or hide that app?
Have you tired using the Spotlight search? Maybe you just can't find it.
Next would be to restore a gain. First from backup then next to factory settings/new iPod.
The Nike app you can download/install
Nike+ Running for iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation) and iPad on the iTunes App Store
Does work on the iPOd. You just do not get all the information that GPS/cellular connection can get. You will still be able to get distance/footstrikes like the installed app an you do not need the shoe sensor.. It uses the built-in sensors on the iPod

TS1424 i ordered and paid for gems for "The Tribez" but did not receive the gems. How do I get the 615 gems that I purchased, while they were on special

I purchased gems while a special was going on for 'The Tribez" The money was deducted from my bank, but the gems never showed up. The special was for 615 gems for the price of 200...
I would either like a refund, or the gems,,,
Thank you

contact the itunes store via expresslane.apple.com

TS1292 I have a itunes gift card and I am unable to activate the card and the store clerk did not give me a reciept, what should I do to redeem my gift card?

I purchased an itunes gift card and I am unable to activate the card and I have misplaced my reciept, what should I do to activate my gift card?

Very very likely that tax is applicable and tax is more than $0.01. You need to add a payment method for the tax. If you add a credit card, the girft card balance will be used up first.

I downloaded a trial version of IWork (even though I already had it on my MacBook) and after downloading I only had the trial version- did not have the full version anymore. I tried deleting the trial version and ended up deleting all of IWork. Help!

So after downloading this trial version, my own versions became trial. I deleted them and it ended up deleting all of my Iwork completly. I dont have the original disks as they have been long lost! How can I retrieve the lost Iwork files instead of having to pay for the system again??? PLease help!

Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

I purchased an iPhone 4S second-hand, and the previous owner did not remove the iPhone fron their iCloud account. They do not know their Apple ID.

I bought an iPhone 4S secnd-hand. The previous owner did not remove the iPhone from their iCloud account. I've tried contacting the previous owner, but they also do not know. What should I do now?

If they were the one who set the lock, send them this link.
If not, you need to contact the person who did or the device's original owner.
(117626)

HT1583 it burned in idvd and all seemed ok but when it finished saying the project was finished when I played it on the tv it had not burnt the whold project why would this be thanks

I was burning a slideshow from iphoto and went to idvd and it burned ok and finished and said it was ok, but when I played it in the tv it did not play the whole project
why would this be. cheers vic

Hi
Strange - But needs lot's of more info to make it possibly to suggest any reason. Me no mind reader at all.
• What Video Codec was used
• What Video editor
• How did You get material into iDVD
• What did You select in iDVD
frame rate
video format
encoding quality
burn speed (set down ?)
• Brand of DVD used
• Type of DVD used
And all vital info You can think relevant.
Yours Bengt W

I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?

I have 3 songs waiting to download for 3 days. I am unable to swipe to delete and I have rebulit my itunes libary which did not remove the songs from my phone. What do I need to do to get rid of these songs?

Hi RadarCat16,
Welcome to the Apple Support Communities!
I know it can be frustrating when you are waiting for content to download to your iPhone from the iTunes Store. There are a few steps I would recommend in this situation. Please read over and follow the steps in the attached article.
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If your download was interrupted using your iPhone, iPad, or iPod touch
From the Home screen, tap the iTunes app.
For iPhone or iPod touch, tap More > Downloads. For iPad, tap Downloads.
Enter your account name and password if prompted.
Tap the blue download arrow to resume.
If you can't complete the download on your iOS device, you can download it in iTunes on your Mac or PC and then sync it to your iOS device. You can also transfer purchases from your iPhone, iPad, or iPod to a computer.
Have a great day,
Joe

My PC crashed and I lost all my stuff, including i tunes account. How do I get purchased songs back?

My PC crashed and I lost all my stuff, including i tunes account. How do I get purchased songs back?

matthewfrommerseyside wrote:
It is a new pc - old one crashed and lost everything.
Yes, I got that. My question was "are you using the same iTunes account to access music purchased from the Store?" I think your answer is "yes".
matthewfrommerseyside wrote:
But they are all on my ipod - can i not sync back to itunes?
iTunes is not designed to do that. However, this user tip from tt2 may help you recover your music from your iPod, although it's not a simple process: Recover your iTunes library from your iPod or iOS device
Ignore any references in the tip to iOS devices, the Classic does not use iOS. The tip has a list of software, including the TouchCopy referred to by tbirdvet that may assist you in recovering your music.

I was downloading a song and we lost power last night and it took the cost and did not give the song download

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