I was exporting one of my iMovie projects, and then iMovie suddenly froze. I restarted my computer but when I opened iMovie my project wasn't there anymore. I don't have time machine is there a way to get my project back? PLEASE HELP

If the system just Restarted on it's own, Shut down while you were working on something then started back up all those changes, edits, you had done in that app, document, are gone.

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My mac Doesn't seem to see my external hard drive (seagate 1tb) I have it usb'd in to the back of my computer, but when I open time machine...it does not see it. Help

My mac Doesn't seem to see my external hard drive (seagate 1tb) I have it usb'd in to the back of my computer, but when I open time machine...it does not see it. Help...please

Yes...at least I thought it was....I have 10.6.8.
That's the whole issue. I want to run/install photoshop elements but I have to have 10.8. for that. So...be fore I install an upgrade (Yosemite is getting BAD press) I thought I'd check my back up...it's not there...I have the seagate plugged in and the usb into the back of the mac...when I try to turn the time machine "ON" it says airport device not found not ....
By the way...I REALLY appreciate the help here....

When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error.

When I try to start my macbook it gives an error of Please restart your computer, but when i do this i get the same error. This occured after my macbook pro shut down (because of low battery) while it was installing some updates. Please Help?

Try reinstalling OS X. What version did you have installed? If it's Snow Leopard do this:
Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

I have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see picture from one of the albums.what should i do?

i have an ipad version 5.1.1. i have multiple albums in the ipad and i want to transfer some photos to my computer but when i open the ipad files via "computer" i can only see pictures from one of the albums.what should i do?

You can only import photos from the camera roll into the computer. Is that the album that you are seeing?
Any albums that you create on the device itself (the iPad that is) cannot be transferred to your computer. iPad created albums do not contain copies of your photos but merely pointers to those photos so they do not actually exist in those albums.

When I double click run installation, then proceed to restart, I restart the computer, but when it loads back up, I get an error message, saying I need to restart, whats wrong?

When I double click run installation, then proceed to restart, I restart the computer, but when it loads back up, I get an error message, saying I need to restart, whats wrong?

I get an error message, saying I need to restart, whats wrong?
That is a "kernel panic".
Try here. Resolving Kernel Panics

HT1420 I am trying to authorize my new computer so I can download my previous purchases from the cloud. It says to open iTunes and select Authorize My Computer, but when I open iTunes there is no STORE menu. Can anyone help?

I am trying to "authorize" my new computer so that I can download my previous purchases from the cloud. It says to open iTunes and go to the STORE menu and select AUTHORIZE MY COMPUTER, but when I open iTunes there is no STORE menu. Can anyone help?

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(85933)

Restore to earlier settings, but i don't have time machine enabled

Word for Macbook turned an important document of mine in to asterisks. I would like to restore my macbook air to earlier settings in order to reverse this, but i dont have time machine enabled. Is there a way??

No data backups, no archives on external HD? No other copies to protect your data?
No

My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, please help.

My cousin told me there was a way to get free apps and that he could do it but what he really did was try to refund all my apps, the apps are gone from the history but no money has come back for me to even get the apps back, is this permanent?

Yup!!
Got what you deserved!
Do not try and rip off or steal from people or companies.
You have good cousin, there!(sarcasm)

I have updated my operating system to mountain lion and all is good except my microsoft word and excel and asking me to repurchase them. They were installed over three years ago and due to my hard drive upgrade I don't have time machine backup to revert

I have replaced my hard drive on our 27" Imac and upgraded the op system to mountain lion. Once all done and collected from apple, i have found my word and ecel have expired and are requesting me to repurcahse the items. As they were purchased almost 4 yrs ago I have no idea where the original box or codes / product key / passwords are. What can I do to get around this problem. In addition my time machine only goes back as far as the op system upgrade.
Regards
Tim.

Good news - saved you a 2 hour phone call

Why does iTunes delete my library every time I turn my computer on? All my music is still on my computer but when I open iTunes it comes up with the scan media page. I have to redo my playlists and it takes forever. Can someone help??

Every time I turn my computer on and open iTunes all my music is gone, if comes up with the scan media page, all my playlists have been deleted. All my music is still on the computer and in the files. I don't know why it keeps doing this, it's really annoying as I have loads of music and then have to do my playlists again just to sync my phone. Can someone please help??

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps you shouldn't lose a thing or need to do any further housekeeping. Note that in iTunes 11 an "empty" library may show your past purchases with links to stream or download them.
In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
Alternatively, depending on exactly when and why the library went missing, there may be a more recent .tmp file in the main iTunes folder that can be copied and renamed asiTunes Library.itl to restore the library to an earlier state. Look for a recent .tmp file that is similar in size to the .itl files in the Previous iTunes Libraries folder. If it has happened repeatedly you may want the earliest such file generated since the last iTunes upgrade.
If applicable, see iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device. Even if you have the media you can use selected steps from the tip to ensure that you don't lose settings and data from the device as a result of switching libraries.
A large number of users with this issue have been using AVG Anti-Virus which appears to be implicated in the problem. AVG have released a patch which might help, so if you use AVG then I would update that first. I'd also be interested to know which AV you use in case others may cause similar issues. I recommend excluding the iTunes folder from any real-time and scheduled AV scanning process. Another possible cause could be automatic backup tools.
tt2

I used to have FF and then I had to reformat. Downloaded file but when it goes to extract, I get Local\temp\7zS6f17.tmp\setup.exe. The directory name is not valid. I've never had this before. Suggestions? ps: can't use firefox because of this =(

This reformat is doing my head in. I hate using IE and was really looking forward to getting back onto FF.
All I did was download the application, try to run it but when it comes to the extraction, a pop up box comes up with the info I've put up there.
Any suggestions that gets me off stupid IE would be appreciated.

In Firefox Options / Privacy be sure "Remember download history" is checked. To see all of the options on that panel, "Firefox will" must be set to "Use custom settings for history".
To find your OS information, on your Windows desktop, right-click the My Computer icon, choose Properties, under System on that small window is info about your OS.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''

Im ona dating site and some how blocked the pictures how do i get the pics back please help no use if u dont know what they look like !!!

I some how blocked the members pictures on your site and can't get them back,dont know how,no good being on a dating site if you cant see who to chat to,my daughter can get the pics on her laptop help ?

With the site on display, click on the site identity button (for details on what that is see [https://support.mozilla.com/kb/Site+Identity+Button]) and then on More Information. This will open up the page info dialog.
First select the Permissions panel, make sure that "Load Images" is set to allow (selecting Use Default should also work)
Next select the Media panel, then click on the first item in the list. Use the down arrow key to scroll through the list. If any item has the option "Block images from (domain name)" selected, de-select the option.
This should hopefully resolve your issue, but also see https://support.mozilla.com/kb/Images+or+animations+do+not+show
Some add-ons can also block images, for example if you have AdBlock Plus installed, make sure that you have not accidentally created a filter to block the images.

I need step by step instructions for backing up tiger to external hard drive. I don't have time machine..HELP!

I am trying to upgrade to Snow Leopard but need to backup before upgrading. How do I backup os x 10.4 tiger on Mac pro to an external hard drive. Does any one have step by step instruction?

It would help to know where you are in the processs. Do you already have a drive?
Cloning And Backup Tools
A bootable clone is an exact copy of your drive which is capable of booting your computer. Making a copy of your computer which is capable of actually starting the computer requires special copying procedures which simply dragging files in Finder won't achieve. Some people just back up data files but if you have problems you have to reinstall all your operating system and all your applications. With a bootable clone you just start up from the backup drive and clone back everything.
To clone one hard drive to another hard drive you can use:
[CarbonCopy Cloner|http://www.bombich.com/software/ccc.html] (donationware)
[SuperDuper|http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html] (shareware)
[IBackup|http://www.grapefruit.ch/iBackup/index.html] (free)
The Restore function of Disk Utility included in OS X. [Kappy's directions|http://discussions.apple.com/message.jspa?messageID=8799711#8799711]
[Tri-Backup (commercial)|http://www.tri-edre.com/english/tribackup.html] (payware)
[Silverkeeper|http://www.lacie.com/silverkeeper/] (free) - version 2 has some issues (references: [here|http://www.macintouch.com/readerreports/backup/index.html#d12jan2009], and [here|http://www.macintouch.com/readerreports/backup/index.html#d13jan2009]) and it is recommended Tiger users stick with 1.1.4.
[Kappy's Backup Software Recommendations|http://discussions.apple.com/message.jspa?messageID=9065665#9065665]
[Overview of Mac OS X Backup Programs|http://8help.osu.edu/1247.html]

HT201209 I use a Gift card to buy a game and it doesn't work how can I get my money back please help

I used a gift card to buy games and one of them doesn't work how can I get my money back

If the game doesn't work (and you've tried deleting it and re-downloading it via the Purchased tab in the App Store app and you've also tried contacting the app's developer) then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT4859 Ive lost my contacts by using a new device on the same iCloud account army phone I deleted the contacts off the iPad and it took them off my phone as well how do I get my contacts back please help

I've lost all my contacts off my phone I synced my I pad with the same account when I deleted the contacts from the I pad it deleted them from my phoneidont have it backed up on a pc how do I get it back

If you are saying that you both have iCloud accounts and use the same icloud ID, then yes, the contacts will be deleted. The idea is that all devices using the same icloud ID are kept in sync. You need to use different IDs. You can keep the same iTunes ID so you can share the songs and apps. But use different icloud IDs.

I was exporting one of my iMovie projects, and then iMovie suddenly froze. I restarted my computer but when I opened iMovie my project wasn't there anymore. I don't have time machine is there a way to get my project back? PLEASE HELP

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