I was fooled by Apple. Worldwide warranty doesn't exist

I had one of the worst disappointments with the service from Apple. My iPhone is presenting a defect and believing that Apple is worried about their consumers and also that my iPhone is within the warranty period, I called Apple Care to solve my problem and all I heard was that there's no way to fix my iPhone in my country, even Apple warranty providing worldwide. Are situations like this that make us think of switching to other brands of smartphones.
Simply disappointing.

You SHOULD be disappointed, but the target of your disappointment should be at yourself, not at Apple. The iPhone warranty has never been worldwide, ever. YOU should have done your research, my friend. But, of course, it's certainly easier to blame others for our own shortcomings, isn't it?

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When I set up my iPhone, I accidentally put in an apple ID that doesn't exist. Therefor, I don't know the password and can't delete my account from iCloud. Can anybody help?

When I set up my iPhone, I accidentally put in an apple ID that doesn't exist. Therefor, I don't know the password and can't delete my account from iCloud. I was trying to sync my contacts to my iPad and now it's not possible without iCloud on my phone. Can anybody help?

Have you tried changing the admin password in System Preferences > Users & Groups > Password ??
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message edited by: cs

Dashboard doesn't work and com.apple.dashboard* files doesn't exist

Like the headline says, my dashboard doesn't work at all, and my com.apple.dashboard* -files doesn't exist in the preferences file.
Is there annyway to redownload or reinstall it?
Please help!

Hello there,
Have you tried killing the Dock Process through Activity monitoring and then relaunching it? I would also try logging out and then back in or doing a complete reboot of the machine to see if that helps.
If still no luck, it may be a good idea to trash the dashboard preference file.
The two dashboard preference files are in the following directory:
yourusername -> Library -> Preferences ->
The file names are:
com.apple.dashboard.client.plist
com.apple.dashboard.plist
Hope this helps.
B-rock

Worldwide Warranty doesn't work

My Macbook 2.16, with only five months of use, burned the logicboard alone. I do shutdown, and it never turned back. Simply died.... :_(
As I am in Brazil, sought technical assistance in São Paulo, accepted by the guarantee worldwide. However now makes more than 50 days and the macbook has yet to repair.
I do not know how Apple works on other representatives around the world, but in Brazil has NOT work.

Hi Soft Reset ...
Yes, the macbook is in an Apple Repair - Macfix (http://www.macfix.com)
I am informed that all parts and equipment that came to Brazil, is dependent on a single company and is not Apple Computer Brasil LTDA. Apple in Brazil has a phone customer support, which accompany each application, and that they are just not finding more excuses for delay of repair.
However much time has passed, much like that Apple USA, providenciasse the support necessary to meet its customers including Brazil.
I know that I live far away, but love Apple, in the last 15 years has never had a disappointment so great that love with a brand.

Purchased songs on an account that doesn't exist.

I'm trying to transfer songs from iPod to iTunes but there's a few songs that aren't transferring over. When I click them to authorize the "ID" block is auto populated. I click on my "forgot password" it opens up a browser and takes me to a page where I can recover my password. However I receive a error "User ID isn't valid". How do I find out what account that song was purchased on? I thought the auto populate did that. If so how come a song was purchased from a user ID doesn't exist?

If you changed your AppleID, it will still show the old one (as that is embedded in the song file) but you must change it to the new one when you enter it to authorize the computer.
As an example....
You create an account with the ID of [email protected]
When you purchase a song, this will be embedded in the file so when you try to play it, it will autopopulate the ID field.
Later you move and change the ID to [email protected]
When you try to play a song, it will pop up with [email protected]
You need to change it to [email protected] and it will work.
The error you received is because the AppleID was changed so the old one does not exist, even though it shows up on the songs.
If you go here -> https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/19/wo/E914DBZn8dX7zoi gjCkLpM/0.11.3.0.0.1
you can find out the correct/current AppleID for the old songs.

Worldwide warranty - Brazilian Apple Store

Hi I'm here asking for a solution...
My mum came to Australia to visit me and I "Unfortunately" bought a broken new Iphone 5c.
There's no service all the time. The phone just keeps "Searching Career". It worked for 5 minutes only, nothing else after that.
We are using a Telstra sim card.
I went to Apple Store in Sydney Australia wondering if the warranty would work worldwide. The answer was YES. "We receive phones from the US and we fix it here. The apple store in Rio de Janeiro will be able to help you. The damaged parts just take a while to come to Australia. That's how Apple works. I'm sure it's the same overseas because it is Apple." He said...
Ok I "Very unfortunately" accepted that hopping that I could get help in Brazil.
So I called the Apple store in Brazil and basically they said: "It's not our business, you should have purchased this phone in Brazil. We do NOT accept foreign phones in this store".
Is this really worldwide warranty?
When I had the cash in my hands to pay for the phone the Worldwide Warranty would be OK everywhere.
Now that I'm stuck with a useless broken phone the warranty simply does not exist anymore.
What do I do Apple?
Thanks "very" much for all the attention!!!

Antes de existir a loja da Apple no Brasil um amigo comprou um iphone desbloqueado em Nova Iorque, mas pra sua surpresa, quando chegou ao Brasil o mesmo estava bloqueado e não funcionava com nenhum chip de operadora local (pode ser o seu problema). Ele ligou pro suporte e a Apple providenciou a troca do aparelho (ele enviou o aparelho que ele tinha comprado via correio e reebeu um novo também pelo correio). Tenta levar em algum autorizada tb.
Boa sorte aí!

I bought my iPad in USA. It was set up over there.i live in Ireland.when I try to buy from apple store it doesn't accept my details and says I must put in my USA address.can this be changed?

I bought my iPad in USA. It was set up over there.i live in Ireland.when I try to buy from apple store it doesn't accept my details and says I must put in my USA address.can this be changed?

Walk it into the nearest Apple Store there in Ireland, admit you purposely avoided buying it there, and ask them to help you sort it out. I'm sure they'll be happy to service your overseas purchase.....

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But the packaging is good and it looks like very new.
Please help me....
I bought in IT plaza in kuala lumpur, malaysia..
Heeellllppp...

The merchant told me it is new. And when they opened the box and turn the ipad on, the ipad asked me to activate first.
Is the 'restore to factory setting' can make us must activate the ipad again??

My Mac was hit by the floods from Hurricane Sandy, Would the Apple Care warranty cover for fixing it?

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Apple Warranty
http://www.apple.com/legal/warranty/

My Apple TV 3 doesn't seem to connect to iTunes after I recognised it was in 'Recovery Mode'

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iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
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http://support.apple.com/kb/ts4062
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You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
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 Cheers, Tom

I'm sending my Apple to warranty

Hi there.
I'm not in the USA. I'm argentinian. I have a problem with my iPod and I'm sending it to the USA, and I need some information Apple support page doesn't has.
Can I go to a store and directly give the iPod to Apple, or the only way I can send it to warranty is by mail?
Do I really need the bill? I'm not finding it, the only thing I found is some amazon.com bill. I printed it, as it was in amazon.com. It says I payed for it. Can I use this?
And, finally, if the first question is 'yes', can I send the iPod to every Apple Store, like the ones in http://www.apple.com/retail/, or can I only send them to the Apple Authorized Service Provider?
Thanks in advance. Sorry if I shouldn't have posted this in this forum's category. If there is another forum's category for this type of posts, please tell me.

Doesn't matter where you purchased it.
The iPod warranty (in fact all Apple products) is good worldwide.
You can take it into an Apple retail store. They may exchange it but they may tell you to fill out a service request. Are you planning on visiting the states to do this?
You can't just "mail" it in.
you fill out a service request and Apple will send you a box.
However, in Venezuala, for warranty repair, you need to contact an Apple Authorized Service provider as posted above.
The shop there should not care where you purchased it.
Since it's a warranty repair, everything will be paid for by Apple. In fact, the iPod will simply be sent to Apple. You may have to pay some shipping charges.
http://www.apple.com/support/contact/

IPad have Worldwide Warranty

Hy guys, I live in Italy, a friend of mine actually stay in Usa, if he buy an iPad for me I can use a worldwide warranty in Italy for any problem like replacement?
Thank you in advance!
Regards

Not out of the country.
Copied from this link.
http://images.apple.com/legal/warranty/docs/NAiPad_Warrantyv20.pdf
*Apple may restrict service to the country where Apple or its Authorized Distributors originally sold the hardware product.* Apple will provide warranty service either ( i ) at an Apple Retail or AASP location, where service is performed at the location, or the Apple Retail or AASP may send the product to an Apple repair service location for service, (ii) by sending you prepaid way bills (and if you no longer have the original packaging, Apple may send you packaging material) to enable you to ship the product to Apple’s repair service location for service,
This means shipping the iPad to Apple's repair service in your country - not outside of the country. Apple would not send you packaging material from the U.S. to have the iPad returned to the U.S. for inspection and testing along with shipping an exchange if needed outside of the U.S.
Message was edited by: Allan Sampson

I am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier

i am having macbook air recently my iphotos did not open and was showing report apple and reopen but i came to know that by pressing alt and iphotos i open an new photo library and stored the pics but now how can i get the pics which i had in the earlier photo please help me to recover my photos

Well I'll guess you're using iPhoto 11:
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

I was fooled by Apple. Worldwide warranty doesn't exist

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