I was given 3 credits what do i do and how do i use them

hello,
                           please help i just need an answerers to how do i use these 3 credits? It seems when i try i get charged so for the last 10yrs of buying from tunes i have never had this credit happen or explained so please explain it to me or so me which department i need to go to I think I have inspected all departments and problem went right bye it.Help

hello,
                           please help i just need an answerers to how do i use these 3 credits? It seems when i try i get charged so for the last 10yrs of buying from tunes i have never had this credit happen or explained so please explain it to me or so me which department i need to go to I think I have inspected all departments and problem went right bye it.Help

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