I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

a message appears saying that there is a problem with the windows installer.
What's the precise text of the message please? (There's a few different ones I can think of that you might be getting.)

Similar Messages

  • I changed my apple id email adress online and in ;music; on the phone but now the phone doesnt accept my password. can anyone help please

    I have an iphone 4 and changed my Apple id EMAIL ADDRESS online with no problems. I changed it on the phone in 'Music' but the STORE APP now wont accept my password and shows the previous email address even after syncing, Can anyone help please?

    Welcome to the Apple Community.
    If it's iCloud that is asking for these details:
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
    You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.
    If it's iTunes asking for these details:
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • HT4759 ive lost my iphone and its been backup and ive tried to restore it to ipad but the restore doesnt show up at all. can anyone help please?

    i've tried everything but i cant seem to find any way of doing it. can anyone please help me i just want to restore my iphone back to my ipad

    Your iPad has to be running the same or higher version of iOS as you phone was in order for the backup to appear.  If it isn't, you'll have to update your iPad first.  There are some limitations involved in restoring an iPad to an iPhone backup to be aware of, including:
    Camera Roll photos and videos are not restored.  These can only be restored to another iPhone.
    Third-party apps and their data will be restored but the app icon order/organization won't be.
    iPhone-only apps will not be restored to an iPad.

  • Will I lose my photos in iPhoto if upgrade to a latest version? I have upgraded my system to Mavericks and now my iPhoto doesn't work. Can anyone help, please?

    Will I lose my photos in iPhoto if upgrade to a latest version? I have upgraded my system to Mavericks and now my iPhoto doesn't work. Can anyone help, please?

    Most Simple Back Up:
    Drag the iPhoto Library from your Pictures Folder to another Disk. This will make a copy on that disk.
    Slightly more complex: Use an app that will do incremental back ups. This is a very good way to work. The first time you run the back up the app will make a complete copy of the Library. Thereafter it will update the back up with the changes you have made. That makes subsequent back ups much faster. Many of these apps also have scheduling capabilities: So set it up and it will do the back up automatically.
    Example of such apps: Chronosync - but there are many others. Search on MacUpdate or the App Store

  • HT1541 im using ipad2 and recently when i go to App store - top chart it gives a massage "Cannot Connect ti App Store" can anyone help please

    im using ipad2 and recently when i go to App store - top chart it gives a massage "Cannot Connect ti App Store" can anyone help please

    FYI - I just did a full wipe out and set up as new device, and the problem got solved.... But obviously it was a pain in the butt to download all the purchased apps back... This seems to be the only way to go about it... :(

  • IPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but brings error in downloading s/w message.can anyone help please.Thanks

    iPad stops responding, showing the Apple logo only,i tried to place into recovery mode and attempted to restore again but after downloading the software, it brings error in downloading s/w message.can anyone help please.Thanks

    http://support.apple.com/kb/TS3694#error14
    These errors are typically resolved by performing one or more of the steps listed below:
    Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
    Put a USB 2.0 hub between the device and the computer.
    Try a different USB 30-pin dock-connector cable.
    Eliminate third-party security software conflicts.
    There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
    Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
    Try to restore from another known-good computer and network.

  • IPad (Retina) on iOS 6.01 bought in UK and brought to Dubai, iMessage and Facetime activated and worked in the UK but now will not activate at all. Can anyone help...

    Hi
    I got an iPad (Retina) on iOS 6.01 as a gift in the UK and brought to Dubai.
    My Facetime/iMessage activated and worked in the UK just fine but now (even with VPN) will not activate at all.
    Can anyone help...

    Hi Bob
    With all due respect I think you are missing my point.
    I'm aware that on Apple devices bought in UAE these apps are blocked and theres nothing that can be done there. My device is bought in the UK so it has Facetime and it worked fine.
    I know categorically that iMessage works in Dubai without issue for almost everyong I know on an iPhone, I also know from seeing it that Facetime + VPN works as this gives your device a UK IP.
    My question is not the obtaining of these apps but why even with a VPN mine are not working when others in Dubai are?
    Thanks

  • The mail application on my I-Mac dates all mail, whether sent or received, as 5th (of whatever month it is). The computer clock is working, so it's not that. And the time seems to be right. I have no problem with my MacBook. Can anyone help, please?

    The mail application on my I-Mac dates all emails, in or out, as 5th (of whatever month it is). It seems to get the time right.
    The computer clock is fine. I have no problem with my MacBook - just with the I-Mac. Any ideas, please?

    OK Vicky, good clues...
    See if this helps...
    Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over. See if there are duplicates, should be one for Incoming & one for Outgoing.
    Resetting your keychain in Mac OS X...
    If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
    http://support.apple.com/kb/TS1544

  • For the last 2 days whenever I try to upload photos from my iPhoto page to facebook I get an error message: Bad Image There was a problem with the image file.  I haven't knowingly changed any settings on iPhoto or facebook. Can anyone help, please ?

    I need help with uploading photos from iPhoto to facebook. I could do it till 2 days ago. Now any new photo I try to upload gives me an error message:
    Bad Image
    There was a problem with the image file. 
    Please help.

    Can you drag it to the Desktop?

  • Hi, I brought an app on the istore for my iPad and spent £13.99 but it comes up with a Russian manual, can anyone help please? Would very much like my money back for it :(

    Brought thee Microsoft office app on istore but app is faulty, would like a refund.. What can I do about it please?

    There is no Microsoft Office app for iOS devices. What you bought is almost certainly only a book or guide about using Office on a computer. That's usually made pretty clear in the description for the book, so you probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT1267 I have a factory unlocked Iphone 4S, it worked fine but it was lossing the signal and going into search, I decided to restore, but now can not activate it, a message can not be activated because the server is temporary unavailable try again later??

    I have a factory unlocked Iphone 4S, it worked fine but it was often lossing  signal and going into search, I decided to restore, but now can not activate it, a message can not be activated because the server is temporary unavailable try again later, I have tried this for 3 days, any suggestions?

    yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
    and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
    trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
    no worries

  • I plugged in my ipod and now i get the error message: Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled" - i have a MAcBook pro and now my USB ports do not work - can anyone help me ???

    i plugged in my ipod and now i get the error message: Because a USB device was drawing too much power from your computer, one or more of your USB devices have been disabled" - i have a MAcBook pro and now my USB ports do not work - can anyone help me ???

    Sometimes you have to reset the SMC two or three times for it to work, don't know why. I've seen that error message before and 100% of the time it was fixed with an SMC reset. I suppose it's possible that your keyboard or mouse IS drawing too much power, do you have access to another you could try?

  • My Iphone 5, was backed up and restored.  Music doesn't sync, when reconnecting device each time, it only offers restore or new phone rather than sync option.  Can anyone help please?

    My IPhone 5, was backed up and restored.  Music doesn't sync, when reconnecting device each time, it only offers restore or new phone rather than sync option.  I have reinstalled ITunes but still this hasn't worked.  Can anyone help please?

    This problem started last year when ios 8 was released. I think apple is trying to force users to buy music on iTunes store and that's why it's impossible to sync other music and also that's the reason why they haven't solved this serious problem. That's really disappoints me and i'm angry with apple because i have like 10 gb of music in mp3 and i can't sync music from iTunes to my iPhone.

  • HT4325 The airplay icon was on my computer and would play at a friend's house but now the icon is gone.  How do I get it back?

    The airplay icon was on my computer and would play at a friend's house but now the icon is gone.  How do I get it back?

    wagglee wrote:
    I am not connected to any other network except our own.  When I got home his music played was showing where the airplay icon had been.  I clicked on the name of his player and it disappeared.
    The icon for his library was there and was not updated when you left his house.
    When you tried to reconnect, it updated and correctly removed the icon.
    To get it back, go back to his house and get on his local network.

  • My ipod was doing the latest update of ios and it froze so i tried to reset it now all i get is a light blue screen. help please.

    my ipod was doing the latest update of ios (think it was 6) and it froze so i tried to reset it now all i get is a light blue screen. help please.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar

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