I was given an ipad and cant get passed the activation id and the owner is not available

i cannot get the activation id from the previous owner

Sorry, but you can't use that iPad. The activation lock is an anti-theft measure; Apple won't unlock that device for you.
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Similar Messages

  • HT5927 im trying to update my iphone 4 and in order to complete the restore backup from itunes i need to turn off the find my iphone on the iphone but i cant get passed the restore backup stage - what should i do?

    I'm trying to update my iphone 4 and in order to compelte the restore backup from itunes i need to turn off the 'find my iphone' but i cant get passed the restore backup stage - what should i do?

    Hi beckiewinter!
    I have some information for you that may help you understand your iPhone's Activation Lock more thoroughly:
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    So in order to update your iPhone, you may need to turn off Find My iPhone. This can be done through the iCloud settings, and more information on those settings can be found right here:
    iCloud - iPhone User Guide
    http://help.apple.com/iphone/7/#/iph3c79652c
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • HT201394 I updated and restarted my iphone 5 now i cant get passed the startup? I have changed password many times and i have tried to skip it but it shuts off?

    I updated and restarted my iphone 5 now i cant get passed the start up? I have changed password many times and i have tried to skip it but it shuts off?

    I have same issue

  • I was given this iPad and it wont let me register it.

    My used Ipad won't let me register it, it says it's already registered. How can I past this she has a new on and gave me this is.

    The iPad is Activation Locked, as described here:
    http://support.apple.com/kb/HT5818
    Check this section of the above article to see what you (and the previous owner) need to do:
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.

  • I cant get passed the security questions what can ido

    when i want to reset the answer for my security questions, it says it wil send the reset to the alternate email, but ive been waiting for 2 weeks what can ido

    Have you changed your email address recently (I have had the same one for 23 years so I find it strange people keep on changing theirs)?
    Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039

  • So i was at school and my phone completely died i plug it in and i cant get past the apple logo even after waiting for along time how can i get passed this ???? please help

    my iphone died completely and when i plug it in i cant get passed the apple logo ; helppppppppppppppp

    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • I was given my ipad mini as a gift and i cant restore it  dont know the previous owners information? how do i fix it

    i was given my ipad mini as a gift and i cant restore it  dont know the previous owners information? how do i fix it? i have tried everything on this wesite , forumas and in i tunes. i have restored it wiped it an di cant get thru set up because of the previous persons email linked to it.

    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • HT1695 Hello I was given an ipad from my mother because she bought her a newer ipad and I am having trouble connecting to my wifi due to needing to add vpn configuration.  Can you please help me?

    Hello I was given an ipad ios 5.1.1 from my mother she had purchased a newere version.  I am unable to connect to my wifi due to needing to setup my vpn configuration.  Can you please help me?

    You haven't told us what you've tried to get the vpn working and what errors you may have encountered, so I'll just give a link to an overview of setting up vpn on a device...
    http://support.apple.com/kb/HT1424?viewlocale=en_US&locale=en_US

  • HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

    I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
    I'd also like to make address labels and don't know where to find that either

    You would make address lables with the Contacts app.
    If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

  • HT1430 I was given an ipad 2.  How do I reconfigure it with my own settings, etc. and erase the previous owners informations?

    I was given an ipad 2.  How do I reconfigure it with my own settings, etc. and erase the previous owners informations?

    But note, if the previous owner turned on Find My in iCloud and has not turned that off you will not be able to do anything with that iPad without the previous owner's Apple ID...there is an Activation Lock as part of iOS 7.0.4 that cannot be bypassed so you have to have that Apple ID and password if it has been turned on.

  • HT4061 My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

    Please help me....
    My Child has disabled my ipad mini...It ran out of charge and now is disabled for 22928370 minutes, what can I do as I cant get onto the ipad to get the serial number to speak to an advisor and its only 10 months old. HELP!

    Hello Jesslocko,
    Before following the iPad Restore process make sure you have updated version of iTunes installed on your computer, to check that Open iTunes on your computer click on Help and then check for updates ( If there is any updates available then Install it ) and If you do not have iTunes Installed or if you want to directly update the version of your iTunes then Download and Install iTunes from here : http://www.apple.com/itunes/download/
    1. Make sure your device (iPad) is unplugged (Disconnected) from your computer (this should be the computer that you use to sync your iPad or you can use any other computer with iTunes installed in it). You can leave the USB cable connected to your iPad though.
    2. Turn off your iPad. Press and hold the power button on the top edge until a slider appears. Slide it from left to right to power off your device. If the slider doesn't appear (because your iOS device has frozen up) then hold the power and Home buttons down until the iPhone or iPad turns off.
    3. Ensure your device has a decent amount of charge. Leave it plugged in to the mains for 10 minutes or so if you see the flat battery icon. (iPad low battery)
    4. Hold down the Home button (the round button at the bottom of your iPad screen) and connect the other end of USB cable to the computer this should cause your iPhone or iPad to turn on. Keep holding the Home button until you see the iTunes and USB cable images on your iPad screen, then release the button.(iPad recovery mode)
    5. In iTunes (launch the application if it isn't running on your Computer), you should see a message saying an iPad has been found in recovery mode.
    6. Click OK and then click on Restore to bring your iPad to Factory settings

  • Cant get passed t&c on ipad

    I've recently been given an ipad by my sister as she has a newer version and after doing a restore so that the ipad was started from scratch with none of her stuff on it anymore i started it up only to find i couldnt get passed the terms and conditions section.
    i can see at the bottom the disagree and agree buttons but cannot actually select either so cannot proceed.
    ive tried restoring again via itunes on my laptop, also tried reboot and restarting the ipad and still the same issue occurs.

    restart your router and ipad.

  • HT5085 I have purchases (music )that is on ipad and plays but is not in ibary on pc as I changed hard drives - how can i get them back to libary to play on pc and sync ipad without losing them ?

    I have purchased music that is on ipad and plays but is not in libary on pc as i cleared hard drive to portable backup ?how can i get back ? and sync ipad without losing it al ?

    SADLY  not as i downloaded an upgrad to my original PAGES/
    i have in the meantim had to open www.icloud. then from there import the file that i am working on and then check on ipad if it uploaded/ yes it did.
    but what a waste of time as it doesn not save any changes done automatically back in the cloud....
    i am now downloading the new LION and hope that it will fix the problem
    i cant find any other way. I was lead to believe that you wrote, it saved automatically, on to the cloud, you then opened anohter device in anotother country even, and the new file was there, waiting, in its latest version.......
    and the same magic was supposed to happen in reverse.
    It doesn't/
    if i have to open a browser, go to www.icloud....why on earth did they not just leave us an icon to drop it in in that case?
    I hope the new lion will help resolve the isssue/
    any other ideas> keep em coming...thank you so much.

  • I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

    I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

    a message appears saying that there is a problem with the windows installer.
    What's the precise text of the message please? (There's a few different ones I can think of that you might be getting.)

  • HT1212 I was given an ipod and it has been disabled and I have tried to hook it up to itunes but it won't sync....how can I reset the whole thing so I can use it?

    I was given an ipod and it has been disabled and I have tried to hook it up to itunes and it won't sync

    Restore, if iTunes will let you.  Everything except the password will be restored.  Connect via cable to the computer that you use for sync.  Be forewarned that it takes a long time.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

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