I was given an iphone4 and it wont let me set up. i asked the person that gave it to me for the apple id info and she says she doesnt have it. i setup an apple id so i could use it and i still cant use the phone.

It says its linked to an apple Id and to login with it but the person I got the phone from doesn't know it.

You have run into Activation Lock and you will not be able to activate that iPhone without clearing it. Why doesn't the person who gave you the phone know that information?

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I need to register my PS and I have the numbers but it wont let me register online, only on the phone. So I called the number and it I have to take a surve for a freaking trip that I DON"T want. If I don't regiester my photo shop it will not stay up. How

I called the number to register my photo shop but I have answer some questions for a freaking trip that I don't want supposed to be "FREE" and I asked to be redirected but the people wont do it. They hung up on me twice. Can someone PLEASE help me register my Photo shop? It will not stay open if it is not registered.

This whole deal reeks. I do not know where you got your product from, but that's not how Adobe Photoshop works.
Go here first: Contact Customer Care
That is the official contact.
Contact Customer Care by chat or Phone.
If the website you went on is not www.adobe.com, close the browser.
If the number is for a "survey" to "win a trip", hang up. It's a scam to get your credit card in order to "secure" the trip.

I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

I was given a replacement and told to set it up on itunes but now I cannot retrieve my address book, can anyone help please?

a message appears saying that there is a problem with the windows installer.
What's the precise text of the message please? (There's a few different ones I can think of that you might be getting.)

HT1212 I was given an ipod and it has been disabled and I have tried to hook it up to itunes but it won't sync....how can I reset the whole thing so I can use it?

I was given an ipod and it has been disabled and I have tried to hook it up to itunes and it won't sync

Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Firefox Sync: I cannot log into my account using the sync key that was given to me and nothing I do seems to fix it. Is there anyway I can "reset" my username? I'd like to reopen an account using my same username as opposed to starting from scratch.

I cannot log into my account using the sync key that was given to me and nothing I do seems to fix it. Is there anyway I can "reset" my username? I'd like to reopen an account using my same username as opposed to starting from scratch.

reading through that, it doesn't look like you were given up on Candice. you never replied to StarDeb's last set of questions in that thread. she was probably waiting to hear back from you.
why didn't you reply?

Ive tried almost EVERYTHING and i still cant track my iPod that was recently stolen. Ive called apple been all over the website and still no way of tracking it. What are some other ways!?

Ive tried almost EVERYTHING and i still cant track my iPod that was recently stolen. Ive called apple been all over the website and still no way of tracking it. What are some other ways!?

Only the old fashioned way, like if you lost a wallet or purse.
- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

Student account for Adobe CC - downloaded and worked but only for TRIAL - now asks for license - how do I access the programs? I was given a redemption code (apparently redeemed already). How do I get the licensing code?

Ask whom/wherever you got the redemption code from for one that has not already been used.

HT4906 I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto?

I want to download the new updates I think to the 10.9 but our mac was given to us and when it comes to the last page it asks for the user name and password but this mac was wiped clean. How do I find out this info so I can get iPhoto? To be honest I'm not even sure what type of Mac I have and don't know how to find out what kind it is
I'd also like to make address labels and don't know where to find that either

You would make address lables with the Contacts app.
If you don't have the user name and password used to set up the machine then you need to purchase the apps for yourself.

My wife was given a 5s and she sent her 4s to her daughter in Thailand to use. The problem is the 4s needs to have the imei number unlocked. We need assistance on how that can be done. We are long time Verizon customers.

My wife was given a 5s and she sent her 4s to her daughter in Thailand to use. The problem is the 4s needs to have the imei number unlocked. We need assistance on how that can be done. We are long time Verizon customers.

Your daughter will have to send it back to you. You will have to reactivate it on you line. You will then have to request to have it unlocked. See THIS thread for more information.

How do i sync my ipod classic to my itunes? It was given to me and it wount sync or i dont now how.

my ipod classic was given to me and i dont know how to sync it to my itunes.

its a 80gb and it shows up i just cant sync

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages?

I dropped my Iphone 5 which resulted in it shattering and the screen was still on but it was black with only a white line through it so I couldnt access the phone however I switched over to my Droid and now I cannot send or receive messages and I cant turn off imessage because I cant see anything on the screen. Help?

Then the bottom of the support document states that if you do not have access to the device (which unfortunately because of the screen issue you do not) to contact Apple Care. That is what you need to do.

TS3694 I was updating the latest software i.e iOS 6 on 3gs and battery got finished and now I cant turn my phone on and when I update it with itunes error 3194 comes up

I was updating the latest software i.e iOS 6 on 3gs and battery got finished and now I cant turn my phone on and when I update it with itunes error 3194 comes up

Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Error Message reads: this application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem. I have re-installed, SO many times and I still cant open iTunes.

Hi Support,
I am becoming anxious because no matter what I try it doesnt seem to allow me to open itunes.
Error Message reads: this application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem.
I have re-installed, SO many times and I still cant open iTunes.
Please help!!

Click here and follow the instructions.
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Hi, my iphone 4s is saying im not connected to the internet, my wifi is on and ive tried switching it off and on and nothing, still cant connect. help!

hi, my iphone 4s is saying im not connected to the internet, my wifi is on and ive tried switching it off and on and nothing, still cant connect. help! it was working perfectly fine earlier today.

Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

HT4623 ipad wont let me set password

Ipad wont let me set up password - seems locked up.

If the iPad has stopped responding, try a reset, hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen. Let the iPad start up.

I was given an iphone4 and it wont let me set up. i asked the person that gave it to me for the apple id info and she says she doesnt have it. i setup an apple id so i could use it and i still cant use the phone.

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