I was given Photoshop CS5 Extended as a gift

When I put in the serial number it tells me that it is not a valid number.  How to I download this to my computer.  I have a new computer with Windows 8.1 and I am not use to this operating system at all.
Any help would be greatly appreciated.  It is a new disc, that was in it's sealed pkg.
Thanks
Joanie

Hi LindyMBiega,
Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
Download Photoshop Elements products | 12, 11, 10
Cheers,
Kartikay Sharma

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  • I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit

    I was given photoshop elements 12 as a gift and when I try to download it the download will not complete and then it says that it is a counterfeit.

    Hi LindyMBiega,
    Please try doing a fresh download of Photoshop elements 12 from the below mentioned link and try the installation again.
    Download Photoshop Elements products | 12, 11, 10
    Cheers,
    Kartikay Sharma

  • Program error when try to use 3D repousse in Photoshop CS5 extended?

    Please help!!!! Unable to use 3D repousse Photoshop CS5 Extended  (my system info is described below)
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    Adobe Photoshop Version: 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch]) x64
    Operating System: Windows 7 64-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
    Physical processor count: 4
    Processor speed: 2128 MHz
    Built-in memory: 3895 MB
    Free memory: 2210 MB
    Memory available to Photoshop: 3280 MB
    Memory used by Photoshop: 70 %
    Image tile size: 128K
    Image cache levels: 4
    OpenGL Drawing: Enabled.
    OpenGL Drawing Mode: Basic
    OpenGL Allow Normal Mode: True.
    OpenGL Allow Advanced Mode: False.
    OpenGL Crash File: Not Detected.
    OpenGL Allow Old GPUs: Not Detected.
    Video Card Vendor: Intel
    Video Card Renderer: Intel(R) Graphics Media Accelerator HD
    Display: 1
    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1360
    Video Card Number: 1
    Video Card: Intel(R) Graphics Media Accelerator HD
    Driver Version: 8.15.10.1968
    Driver Date: 20091008000000.000000-000
    Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
    Video Mode: 1360 x 768 x 4294967296 colors
    Video Card Caption: Intel(R) Graphics Media Accelerator HD
    Video Card Memory: 1723 MB
    Serial number: 
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\
    Temporary file path: C:\Users\Patricia\AppData\Local\Temp\
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    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Plug-ins\
    Additional Plug-ins folder: not set
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
       ACE.dll   ACE 2010/12/13-23:37:10   64.449933 64.449933
       adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786 64.452786
    AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
       AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93 61.433187
    AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68 61.2954
       AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419 64.341419
       AdobePIP.dll   Adobe Product Improvement Program   5.5.0.1265
       AdobeXMP.dll   Adobe XMP Core   5.0 64.140949
    AdobeXMPFiles.dll   Adobe XMP Files   5.0   64.140949
    AdobeXMPScript.dll   Adobe XMP Script   5.0   64.140949
       adobe_caps.dll   Adobe CAPS 4,0,42,0  
    adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.0.0.36 (BuildVersion: 2.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
       AFlame.dll   AFlame 2011/01/10-23:33:35   64.444140 64.444140
       AFlamingo.dll   AFlamingo 2011/01/10-23:33:35   64.436825 64.436825
       AGM.dll   AGM 2010/12/13-23:37:10   64.449933 64.449933
       ahclient.dll    AdobeHelp Dynamic Link Library   1,6,0,20
       aif_core.dll   AIF 2.0   53.422628
       aif_ogl.dll   AIF 2.0   53.422628
       amtlib.dll   AMTLib (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00)   1.000000
    amtservices.dll   AMTServices (64 Bit)   4.0.0.21 (BuildVersion: 4.0; BuildDate: Mon Jan 24 2011 21:49:00) 1.000000
       ARE.dll   ARE 2010/12/13-23:37:10   64.449933 64.449933
       asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1
       AXE8SharedExpat.dll   AXE8SharedExpat 2011/01/10-23:33:35   64.436825 64.436825
       AXEDOMCore.dll   AXEDOMCore 2011/01/10-23:33:35   64.436825 64.436825
       Bib.dll   BIB 2010/12/13-23:37:10   64.449933 64.449933
       BIBUtils.dll   BIBUtils 2010/12/13-23:37:10   64.449933 64.449933
    boost_threads.dll   DVA Product   5.0.0  
       cg.dll   NVIDIA Cg Runtime   2.0.0015
       cgGL.dll   NVIDIA Cg Runtime   2.0.0015
       CoolType.dll   CoolType 2010/12/13-23:37:10   64.449933 64.449933
       data_flow.dll   AIF   2.0 53.422628
       dvaadameve.dll   DVA Product 5.0.0  
       dvacore.dll   DVA Product 5.0.0  
       dvaui.dll   DVA Product 5.0.0  
    ExtendScript.dll   ExtendScript 2011/01/17-17:14:10   61.452840   61.452840
       FileInfo.dll   Adobe XMP FileInfo   5.0 64.140949
       icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
       icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
       image_flow.dll   AIF 2.0   53.422628
    image_runtime.dll   AIF   2.0 53.422628
       JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312 64.181312
    libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession 2.1.2.1263  
       MPS.dll   MPS 2010/12/13-23:37:10   64.450375 64.450375
       msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
       msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
       msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
       msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
       msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  
       msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.6161  
    pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop CS5.1   CS5.1
       Plugin.dll   Adobe Photoshop CS5   CS5  
       PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.5.0.232  
       PSArt.dll   Adobe Photoshop CS5.1   CS5.1
       PSViews.dll   Adobe Photoshop CS5.1   CS5.1
       SCCore.dll   ScCore 2011/01/17-17:14:10   61.452840 61.452840
       tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
       TfFontMgr.dll   FontMgr 9.3.0.113  
       TfKernel.dll   Kernel 9.3.0.113  
       TFKGEOM.dll   Kernel Geom 9.3.0.113  
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
    updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
       WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
       wu3d.dll   U3D Writer 9.3.0.113  
    Installed plug-ins:
       3D Studio 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Accented Edges 12.0
       ADM 3.11x01
       Angled Strokes 12.0
       Average 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Bas Relief 12.0
       BMP 12.0.2
       Camera Raw 6.3
       Chalk & Charcoal 12.0
       Charcoal 12.0
       Chrome 12.0
       Cineon 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Collada 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Color Halftone 12.0.2
       Colored Pencil 12.0
       CompuServe GIF 12.0.2
       Conté Crayon 12.0
       Craquelure 12.0
       Crop and Straighten Photos 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Crop and Straighten Photos Filter 12.0.2
       Crosshatch 12.0
       Crystallize 12.0.2
       Cutout 12.0
       Dark Strokes 12.0
       De-Interlace 12.0.2
       Dicom 12.0
       Difference Clouds 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Diffuse Glow 12.0
       Displace 12.0.2
       Dry Brush 12.0
       Eazel Acquire 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Embed Watermark 4.0
       Entropy 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Extrude 12.0.2
       FastCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Fibers 12.0.2
       Film Grain 12.0
       Filter Gallery 12.0
       Fresco 12.0
       Glass 12.0
       Glowing Edges 12.0
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       Graphic Pen 12.0
       Halftone Pattern 12.0
       HDRMergeUI 12.0
       IFF Format 12.0.2
       Ink Outlines 12.0
       JPEG 2000 2.0
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       Lens Blur 12.0
       Lens Correction 12.0.2
       Lens Flare 12.0.2
       Lighting Effects 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Liquify 12.0.1
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       Maximum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
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       Median 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Mezzotint 12.0.2
       Minimum 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       MMXCore Routines 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
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       Multiprocessor Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Neon Glow 12.0
       Note Paper 12.0
       NTSC Colors 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Ocean Ripple 12.0
       OpenEXR 12.0.2
       Paint Daubs 12.0
       Palette Knife 12.0
       Patchwork 12.0
       Paths to Illustrator 12.0.2
       PCX 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Photocopy 12.0
       Photoshop 3D Engine 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Picture Package Filter 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Pinch 12.0.2
       Pixar 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Plaster 12.0
       Plastic Wrap 12.0
       PNG 12.0.2
       Pointillize 12.0.2
       Polar Coordinates 12.0.2
       Portable Bit Map 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Poster Edges 12.0
       Radial Blur 12.0.2
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       Range 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Read Watermark 4.0
       Reticulation 12.0
       Ripple 12.0.2
       Rough Pastels 12.0
       Save for Web & Devices 12.0
       ScriptingSupport 12.1
       Shear 12.0.2
       Skewness 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Smart Blur 12.0.2
       Smudge Stick 12.0
       Solarize 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Spatter 12.0
       Spherize 12.0.2
       Sponge 12.0
       Sprayed Strokes 12.0
       Stained Glass 12.0
       Stamp 12.0
       Standard Deviation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Sumi-e 12.0
       Summation 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Targa 12.0.2
       Texturizer 12.0
       Tiles 12.0.2
       Torn Edges 12.0
       Twirl 12.0.2
       U3D 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Underpainting 12.0
       Vanishing Point 12.0
       Variance 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Variations 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Water Paper 12.0
       Watercolor 12.0
       Wave 12.0.2
       Wavefront|OBJ 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       WIA Support 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       Wind 12.0.2
       Wireless Bitmap 12.1 (12.1x20110328 [20110328.r.145 2011/03/28:10:30:00 cutoff; r branch])
       ZigZag 12.0.2
    Plug-ins that failed to load: NONE
    Flash:
       Mini Bridge
       Access CS Live
       Flash
       Kuler
       CS Review
    Installed TWAIN devices: NONE

    thank you for replying...but it seems an easy answer again  like one given by support....I had photoshop working perfectly before with same video card, I think in one project I clicked something in program (photoshop)that was not ready to correct it by itself... It should be available for the program to give warning several times to the user, I do not know what made Photoshop to disable OpenGL settings, and not be able to reverse action!!!!!  How do I change a GPU sniffer?  I an not a tech, all these things I just learned reading....had spent hundreds of hours....really dissapointed of Adobe and  its support....it is not fair to sell an expensive program without support, it seems to me that  I know now more than a live customer support.

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    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
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    what error message(s) you receive,
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    what do i need to uninstall and reinstall photoshop cs5 extended windows 7 32-bit?

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