I was good to you - too bad you weren't good to me!

Question

I am a long time faithful (on time) bill paying Verizon wireless customer with 5 lines. I have had a huge complaint with several issues this past month, and called customer service. After playing the game "try to find the customer service number on our website--we hide it well"/ I tried to make the call discreetly from work. I spoke to a rep Tawny. She lied beautifully!! She promised me a credit for your horrible roadside assistance program. (THE WORST LEFT STRANDED FOR 3.5 hours AND THEN ROBBED!) and all of your partners --your cell phone manufacturers provide CHEAP , easily breakable, paper thin, poor quality, overpriced phones. When your overpriced otterboxes break, and you don't trust your hidden-trick-insurance plans, so you stop purchasing THOSE, WELL, then you are left with FOUR BROKEN PHONES AND NO MORE UPGRADES> what a scam. ANYWAY, Tawny promised that a supervisor would call to finalize my four new uprgrades by the end of the day! Oh joy, a customer like me, loyal, into this company for about 50k, was getting a fair shake, and going to be allowed to continue to pay $350-$400 a month for her cell phone service! Uh-oh, wait---fast forward to "This is a customer service survey..so I give: TEN, TEN TEN! Tawny was great!! etc etc." Next day. No call. No supervisor. No upgrade. I called back. This rep said maybe I should wait another day. I am of course in another state this time.)  Next day I call again. This rep says well if Tawny promised you that, then that will happen, my supervisor will listen to the tape and call you back. Guess what?? NO CALL BACK, but...interestingly, by my next call back, there are notes on my account that I DID receive a call back. NO WAY> I SAY check my records, you have my cell records, I have been carrying my cell around with me hoping for a call, and there has been NONE..Please, I give you my permission, check my phone records! MORE LIES> By now, I'm thinking, why is MY BOSS paying for Verizon's wasting my time >?? Terrible. More calls, more lies. More calls, different states, different FIRST NAMES or Customer REP numbers, Supervisors, NO CREDIT issued for horrific roadside 'service' Only option for early upgrades is for two of my lines and I could choose from only two phones. No thanks! I will spend more money anyway if I can choose from any phones, I just want a phone I can actually see the screen again. I want a MANAGER, not a rep or supervisor. This is IMPOSSIBLE. I have spent hours on hold, on the phone, being lied to, misled, aggravated, and very angry that I held up my end of the bargain for YEARS paying my bills on time, recommending Verizon, buying phones accessories and added services for multiple people and YOU do not value me enough to TELL ME THE TRUTH, listen to my (ONE  EVER, and it's a doozy) complaint and rectify this somehow, that would be very little skin off your teeth. YOU COULD HAVE KEPT FIVE CUSTOMERS! My kids will soon have separate accounts. All five of us will be with other service providers. Well done, Verizon, well done.

Answer 1

I'll try to help you out:
Turn the computer on, insert your osx disc and shut down the computer by holding down the power button. To boot from the disc hold down the option key on start up before the chime and select the oSX disc as start up disc. When it starts (it will take a minute or two) select the language and go to the Utilities menu at the top and open the disc utility. Select the hard drive from the column on the left and then select erase. Erase the disc and format it as OSX extended (journaled). Then quit the disc utility and restart the installer. That should get it going again. If you still cannot select the hard drive in the installer window quit the installer and run the disc repair utility. If it comes up as an unrepairable drive it is toast and you will have to replace it.