I was just enjoying my rental from iTunes and mid way through it stopped and said could not load video! What's gone wrong???

Just watching my rental from iTunes and it stopped midway and said could not load video...can anyone help me fix this. Got last 30 minutes of a fab movie to watch!!!!!

Hello Middlewich
Because the rentals have only a 24-hour playback period and were not able to watch the entire movie, then report the issue to the iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

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HT1933 I rented a movie Frozen and it was stuck in processing then after a restart it now has the pop up saying could not load video. How can I fix this or get my money back.

This seems to be common from all the threads about it.

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?

I've just downloaded a sd movie from iTunes with my ipad but the movie will only play for 13s then a msg comes up saying "could not load video! I've paid for it and downloaded the whole thing ! Can anybody help me pls?

Hello Lcw2610,
I would recommend deleting the affected movie from your iPad, and redownloading the movie.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
If the issue persists, please do report the issue to the folks in our iTunes Store.
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

Itunes rental on ipad says "could not load video"

I downloaded a SD video from itunes 2 days ago to watch on a flight. About 10 minutes in I received an error message "could not load video". I've closed out the app now, restarted my ipad & connected to wifi thinking I could reinstall it. Nothing has worked so far. Do I just need to request a refund for the rental at this point or is there a solution?

Hello Winker32,
Thanks for using Apple Support Communities.
I recommend that you report a problem with that purchased movie from iTunes.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Take care,
Alex H.

I rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)

i rented a film from itunes -but i can't watch it says 'we could not complete your itunes store request. An unknown error occured (-42110)
can anyone help?

I'd try the following document with that one, susanna:
iTunes Store: Error message 3001, -42110, or 5103 when downloading movie rental

HT1491 I just make a purchase on iTunes. My card were charged,but the transaction could not be proceed. How come?

I just make a purchase on iTunes. My card were charged,but the transaction could not be proceed. How come?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TS1424 I recently bought an ablum from iTunes, but the songs are randomly stopping and skipping about 45 seconds into the song. What is the problem?

I recently bought an ablum from iTunes, but the songs are randomly stopping and skipping about 45 seconds into the song. What is the problem?

Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

Movie rental on iPad say could not load video

Downloaded 3 movies via iTunes. All 3 show up in video tab. Yet all cut out with a "could not load video" message 20 minutes in. Help?

Hello Gipped1984,
You may need to delete and redownload the content.
How to delete content you've downloaded from the iTunes Store, App Store, iBooks Store, or Mac App Store
http://support.apple.com/kb/HT5772
Download past purchases
http://support.apple.com/kb/HT2519
Cheers,
Allen

I am trying to buy songs on itunes and half way through the terms and conditions come up, I accept them and press return and then I get a 'session timed out' notice and the sale hasn't gone through - tried loads of times / updating software, any answers?

I am trying to buy songs on itunes and half way through the terms and conditions come up, I accept them and press return and then I get a 'session timed out' notice and the sale hasn't gone through - tried loads of times / updating software, any answers?

I am trying to buy songs on itunes and half way through the terms and conditions come up, I accept them and press return and then I get a 'session timed out' notice and the sale hasn't gone through - tried loads of times / updating software, any answers?

Hi ,just rented a movie from I tunes store ,when I try to watch it ,it says could not load video

Hi, just rented a movie from I tunes store when I try to play it tells me could not load video

Hey 68Thomas68,
Thanks for the question. Due to the time limits associated with rentals, it may be best to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

I rented a movie on an iPad mini while connected to wifi. Now I'm in the car with out Internet and when I try to play the movie is says "could not load movie" what can I do? I purchased it from iTunes and let it load fully before leaving.

Can somebody help me figure this out? So before a road trip I rented a movie on my Ipad mini. The movie fully loaded before I left. It downloaded under wifi. Now that I'm in the car I tried to watch the movie but it isn't working. When I press play an error message pops up saying "could not load movie" can I not watch it with our wifi? What's going on? What can I do to watch the movie?

Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
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I just downloaded a movie rental from iTunes. Where did it go?? It's not in downloads, purchased or anywhere that I can see.

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On my desktop, it created a separate section called "rentals"

Downloaded films (and those synced from your computer) should be in the Videos app (iTunes on the iPad is just the iTunes store) :

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I have had to format my PC running windows 7, and reset my ipad 1 to factory settings, i then installed latest itunes on the PC authorised the PC and re downloaded several movies via itunes previous purchases, all was well until i tried to sync the ipad to the PC, only some of the movies synced onto the ipad, otheres stalled the sync stating itunes could not copy "name of movie" to the ipad because the file could not be written. I have to pull the plug on the ipad just to get itunes to unfreeze, but it still will not sync these movies. and one help

Hi
I was having the same issue with music and movies but it had been ok before. The sync would freeze on a random file and then i had to take out the USB cable to clear it. After trying all sorts of things i saw someone mentioning about Anti virus and firewalls. I am using McAfee so i disabled it as a test. After this i could sync music and movies without issue!!!!! So in my case the firewall/anti virus was causing a problem. McAfee updates itself a lot so I am guessing something has happened in a recent update that impacted iTunes.I am not sure if this kind of thing is also causing your problem but it sounds very familiar.
Hope this helps.

I get an error message of could not load video when trying to watch a rented video from iTunes how do I resolve this?

Aanyone help I cannot watch a rented movie I have downloaded from iTunes as I get the above message- there is also no option to delete and re download the film can anyone help?

I would suggest contacting iTunes Support http://www.apple.com/support/itunes/contact/ to see if they can resolve the problem.
Good luck,
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If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was just enjoying my rental from iTunes and mid way through it stopped and said could not load video! What's gone wrong???

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